The Art Of Service

Whether you personally want to get ahead in your IT career or want your personnel to get ahead, The Art of Service has education solutions tailored to your needs.

Whether you want to come to us, or we come to you – we always find a way to give you the education you need.

Our instructors are experienced in classroom style delivery, as well as boardroom style executive coaching, ‘on the job training’ and online virtual support for our remote students.

All instructors have a degree in education or the equivalent in proven experience in the field.

With almost 30 years of experience in educating IT Professionals, The Art of Service’s team are experts in the following topics:

• IT Service Management with ITIL ®
• Cloud computing
• Standards for the IT Industry: ISO/IEC 20000 and ISO/IEC 27000
• Help Desk Pathway
• Customer Service for IT Professionals
• HR Management
• Career Development

As a cutting edge IT service framework company, The Art of Service is leading the way in providing high end, client focused books, toolkits and online and classroom education programs.
We’ve served over 800 corporate clients and 500,000 individual clients and students in 87% of the world’s countries.
A recognised leader in the IT service management community, The Art of Service has quickly become the IT specialist and manager’s educator of choice.

The Art of Service University
The Art of Service consistently develops new tools and programs to help IT managers with their service management efforts. That’s why we created The Art of Service University, which offers a variety of articles, books, templates, toolkits and elearning with fresh, savvy ideas that can be implemented immediately to help drive IT results!

ITIL ® V3 education and certification – The current standard in information technology infrastructure library

ISO IEC 20000 – Training and certification in the current international standard for IT service management

ISO IEC 27000 – Training and certification a growing family of ISO/IEC Information Security Management Systems (ISMS)

Cloud Computing – Education and certification in adoption of the new evolution of virtualization, service-oriented architecture and utility computing.

Helpdesk – Education and certification in best practices for improved delivery in helpdesk services.

Customer Service – Education and certification in best practices for improved delivery in customer service services internally and externally.

HR Management – Training and certification in best practices for improved delivery in human resource management.

Career Development – Education and training in best practices for developing a great career!

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