Mystery Student - Module 3 Help Desk Analyst online training [second attempt]

I have said before that this module is the technical part of the course. On the contrary, it is not technical at all. What I should have said was this is the most comprehensive topic of all the modules. Since I am just a neophyte in the IT industry, who wants to gain access to its special world, I made it my mission to not only understand the industry, but to accept all its intricacies.

During the first run, it really felt like the speaker was talking a different language. In this module, concepts after concepts were treated to an in-depth explanation. It seemed every single idea is thoroughly discussed. Then I asked several people I know who belong to the IT Industry the rationale for this. They said it has to do with ISO standard. These are procedures and standards that a company must follow to ensure quality in ALL aspects. These came about because more customers are forcing standards on IT providers. However, in turn, it will result to customer trust, satisfaction, and eventually loyalty.

In the module, the different areas of management are discussed, their importance and activities related to their management. My most favorite area of management is the Change Management because it is where a solution has been given to a customer and an assessment or evaluation is being set about the change implemented. This is where we can further assess if the operation has been a success or failure. If it is a success, then it can be a guideline for the company's standards. But if it was a failure, then additional consideration must be done on the standards of the company.

Furthermore, this module, I think, required the most activities unlike other areas of management which deals with formulating concepts, ideas and plans. The flowchart presentation of Activities in Change Management has been the most fun slide of this module. I am confident that I have achieved my mission of embracing IT Standards Management. I know that understanding the different standards can ensure service satisfaction or it will help defend decisions or changes to customers (and maybe influence them). As what this module has taught me, this is just the standard. It can still vary from situation after situation. It may get more far-reaching but for sure, it will be for better.