Mystery Student - Module 3 Help Desk Analyst online training

I am now at the difficult part of the course. This module discusses the core content of the course. It tackles the technical aspect of being a Help Desk Technician.

Several concepts were discussed such as processes involved in Service Management, Capacity Management, Change Management, Event Management and Problem Management. As one can observe, the main concern is management. In my opinion, each one has his personal style of management.

But this module helped me and will continue to help me properly manage different situations or problems by following processes discussed in the presentations. I know that this will ensure a higher rate of success in solving issues or addressing situations. I am assured of that now.

Learning how would come a bit later, though. Why? Because going through this module would require a second or even third run through, at least in my case. There are more difficult concepts that need comprehension and processes that require familiarization. Though this is not going to be a deterrent to my eagerness for this course, I still feel it would need a special kind of attention.

So I will go through this module again and review it again. To memorize all the processes may not be achieved, but at least, a full grasp of the concepts and theories is desirable. In this module, every concept is exhaustively discussed and I shall attempt to be as exhaustively knowledgeable as I can.