Mystery Student - Module 4 of Help Desk analyst online training

Without comprehensive discussions on the different technical knowledge that a Help Desk Technician should have, this module was easy to decipher. It dwelled mainly on the basic descriptions of several IT infrastructures that one can encounter in his job. Although the details are kept to a minimum, it has nevertheless captured all the essential elements of the topics.

In my case, since it is my first time to encounter some terms, I can say that I gained knowledge and understanding of terms like SOE, Networks, IP addresses, protocols, and so forth. These used to be like alien language to me, words that I am contented to leave to my PC technicians or programmers. But now, I can say that I can keep pace with the jargons used by techie people.

At first glance, it can be thought that this module will be very hard for me. But perhaps the previous modules have prepared me for recognizing hard concepts and understanding them. Not to mention that some of the terms or concepts here were familiar to me. In fact, this module is, I think, the easiest module of all. It is also the shortest with just 14 slides in all. This is just right for an overview. But it had me yearning for more information and knowledge. It made me want to further comprehend the software, hardware, networks and protocols of the IT infrastructure. It felt like being given a taste of a new, exciting and a better environment.

As this marks the end of the learning course, I resolve to review the additional resources provided by the course, pass the exams, and study on my own some more technical skills that I have to know. As we all know, there are always innovations in technology so constant studying is really needed.