Collaborative Customer Analytics Toolkit


• Warrant that your team complies; resources, Security Operations, and Customer Service Management.
  
  

• Manage the POC process with enterprise customers from initial design, customer POC onboarding, defining success criteria, through to the presentation of key success metrics afterward.
  
  

• Make sure that your organization analyzes clients business and Technical Challenges and designs comprehensive solutions that integrate smoothly into customer environments.
  
  

• Lead the development and implementation of innovative and beneficial programs/projects aimed at improving Customer Satisfaction, Quality Systems, and Operational Efficiency.
  
  

• Drive innovation through a culture of learning, front line empowerment risk taking and obsessive Customer Focus.
  
  

• Be accountable for facilitating customer meetings and communicating with sales, engineering, support and Product Teams.
  
  

• Make sure that your organization complies; as trusted customer advocates, the Application Migration and Modernization Practice helps organizations understand Best Practices around advanced Cloud Based Solutions, and how to migrate and modernize existing workloads to the cloud.
  
  

• Be certain that your planning evaluates new product/solutions for inclusion in your IoT/M2M/B2B customer servicing network.
  
  

• Be certain that your planning develops strategic operating plans and responds to changing business conditions, with an emphasis on Customer Satisfaction through continuous Process Improvement.
  
  

• Ensure you integrate; respond to and resolve customer issues, concerns and needs; develop creative ways to solve a problem; stay abreast of new IT technology, tools and methods to develop and support business applications; stage, assemble, configure and test.
  
  

• Be accountable for determining acceptance criteria that a customer could use to determine the success of an evaluation test project.
  
  

• Act as customer champion and translate customer needs to technical requirements or enhancements to the Cloud Database services.
  
  

• Actively promote an environment and culture focused on Customer Service, safety, analytics, technology and cooperation by working with functional areas across your organization to ensure appropriate communication, involvement, and Decision Making.
  
  

• Manage incoming customer communication via your Customer Relationship Management systems.
  
  

• Manage Service Desk staff to assure appropriate coverage to meet Business Needs and Service Level Agreements (SLAs) to achieve excellence in Customer Service and satisfaction.
  
  

• Ensure project launch information is communicated effectively to minimize any negative impact at it while supporting a high level of engagement and implementation.
  
  

• Ensure you raise; build rapport with key decision makers and provide outstanding Customer Service through developing regular sales calls and providing necessary after sale follow up to promote sell through and additional orders.
  
  

• Make sure that your operation contributes to development of new portfolios by leading customer need and value analysis, planning the roadmap to create maximum value, and follow up of portfolio performance.
  
  

• Provide leadership, planning, Decision Making, Problem Solving, business communications, customer relationships, teamwork, Quality Assurance, interpersonal communications.
  
  

• Be accountable for using an iterative and practical approach, create operational dashboards that provide bold insights into customer behaviors and KPIs for business outcomes.
  
  

• Lead business translator (identifying lead business problem, initiative, analytics intervention, Data Scientist management, Data Science interpretation, storytelling).
  
  

• Develop and implement regular reporting of key Performance Metrics as forecasting, Funnel Analysis, and Addressable Market segmentation.
  
  




 



Save time, empower your teams and effectively upgrade your processes with access to this practical Collaborative Customer Analytics Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Collaborative Customer Analytics related project.



Download the Toolkit and in Three Steps you will be guided from idea to implementation results.



The Toolkit contains the following practical and powerful enablers with new and updated Collaborative Customer Analytics specific requirements:



STEP 1: Get your bearings



Start with...




• The latest quick edition of the Collaborative Customer Analytics Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.




Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…




• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation




Then find your goals...



STEP 2: Set concrete goals, tasks, dates and numbers you can track



Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Collaborative Customer Analytics improvements can be made.



Examples; 10 of the 999 standard requirements:




1. What are your Best Practices for minimizing Collaborative Customer Analytics project risk, while demonstrating incremental value and quick wins throughout the Collaborative Customer Analytics project lifecycle?
   
   

2. Which Collaborative Customer Analytics impacts are significant?
   
   

3. What happens if Collaborative Customer Analytics's scope changes?
   
   

4. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
   
   

5. What is the scope?
   
   

6. How can you improve Collaborative Customer Analytics?
   
   

7. Why a Collaborative Customer Analytics focus?
   
   

8. How do you keep the momentum going?
   
   

9. What do you stand for--and what are you against?
   
   

10. Does a Collaborative Customer Analytics quantification method exist?
    
    




Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:




• The workbook is the latest in-depth complete edition of the Collaborative Customer Analytics book in PDF containing 994 requirements, which criteria correspond to the criteria in...




Your Collaborative Customer Analytics self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:




• The Self-Assessment Excel Dashboard; with the Collaborative Customer Analytics Self-Assessment and Scorecard you will develop a clear picture of which Collaborative Customer Analytics areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Collaborative Customer Analytics Self-Assessment

• Is secure: Ensures offline Data Protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:





 



STEP 3: Implement, Track, follow up and revise strategy



The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Collaborative Customer Analytics projects with the 62 implementation resources:




• 62 step-by-step Collaborative Customer Analytics Project Management Form Templates covering over 1500 Collaborative Customer Analytics project requirements and success criteria:




Examples; 10 of the check box criteria:




1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?
   
   

2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?
   
   

3. Project Scope Statement: Will all Collaborative Customer Analytics project issues be unconditionally tracked through the Issue Resolution process?
   
   

4. Closing Process Group: Did the Collaborative Customer Analytics Project Team have enough people to execute the Collaborative Customer Analytics Project Plan?
   
   

5. Source Selection Criteria: What are the guidelines regarding award without considerations?
   
   

6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Collaborative Customer Analytics Project Plan (variances)?
   
   

7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?
   
   

8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?
   
   

9. Procurement Audit: Was a formal review of tenders received undertaken?
   
   

10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?




 
Step-by-step and complete Collaborative Customer Analytics Project Management Forms and Templates including check box criteria and templates.



1.0 Initiating Process Group:




• 1.1 Collaborative Customer Analytics project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix




2.0 Planning Process Group:




• 2.1 Collaborative Customer Analytics Project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Collaborative Customer Analytics project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Collaborative Customer Analytics project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan




3.0 Executing Process Group:




• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log




4.0 Monitoring and Controlling Process Group:




• 4.1 Collaborative Customer Analytics project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance




5.0 Closing Process Group:




• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Collaborative Customer Analytics project or Phase Close-Out

• 5.4 Lessons Learned




 



Results



With this Three Step process you will have all the tools you need for any Collaborative Customer Analytics project with this in-depth Collaborative Customer Analytics Toolkit.



In using the Toolkit you will be better able to:




• Diagnose Collaborative Customer Analytics projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based Best Practice strategies aligned with overall goals

• Integrate recent advances in Collaborative Customer Analytics and put Process Design strategies into practice according to Best Practice guidelines




Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.



Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'



This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Collaborative Customer Analytics investments work better.



This Collaborative Customer Analytics All-Inclusive Toolkit enables You to be that person.



 



Includes lifetime updates



Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.