Contingent Workforce Management and HR Shared Service Center Tools Kit (Publication Date: 2024/05)

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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:



  • How is your organization contributing to a positive public service employee value proposition?
  • How the workforce will be organized to ensure your organization can deliver the desired results?
  • How does your organization typically gauge the performance of your contingent labor?


  • Key Features:


    • Comprehensive set of 1544 prioritized Contingent Workforce Management requirements.
    • Extensive coverage of 80 Contingent Workforce Management topic scopes.
    • In-depth analysis of 80 Contingent Workforce Management step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 80 Contingent Workforce Management case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Drug Screening, Customer Satisfaction, Change Enablement, Diversity And Inclusion, Payroll Processing, Employee Self Service, Performance Optimization, Release Management, Problem Management, Knowledge Management, Contingent Workforce Management, Time And Attendance, Stakeholder Management, HR Advisory, ITIL Framework, Productivity Issues, Cloud Computing, Supplier Management, Background Checks, Customer Needs Analysis, Case Management, Capacity Management, Risk Share Agreement, Chatbot Integration, Information Security Management, HR Investigations, Artificial Intelligence, Performance Metrics, Labor Relations, Employee Engagement, Service Level Management, HR Business Partner Model, Lean Finance, Policy Management, Employee Directory, Applicant Tracking, Process Automation, Workflow Management, Incident Management, Training Management, Service Delivery, Employee Relations, SLA Reporting, Vendor Management, Cost Allocation, Supplier Quality, Disaster Recovery, HR Service Desk, Availability Management, HR Policies And Procedures, Demand Management, Business Continuity, Benefits Administration, Continuous Improvement, Talent Acquisition, Mobile Access, Training Delivery, HR Services, Process Efficiency, Compliance Management, Data Privacy, Root Cause Analysis, IT Systems, Workforce Analytics, Communication Planning, Third Party Providers, Robotic Process Automation, Compensation Management, Change Management, Service Request Management, Performance Management, Capacity Planning, HR Shared Service Center Tools, Succession Planning, Service Catalog, Systems Review, Low Hierarchy, Service Level Agreements, Continual Service Improvement, User Adoption




    Contingent Workforce Management Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):


    Contingent Workforce Management
    Contingent Workforce Management involves effectively overseeing the usage of non-permanent workers. A positive public service employee value proposition can be achieved by ensuring fair treatment, offering competitive compensation, providing development opportunities, and maintaining open communication channels.
    1. Standardized onboarding: Streamlines processes, ensuring consistent treatment of all employees.

    2. Comprehensive training: Enhances skills, knowledge, and job satisfaction.

    3. Regular feedback: Encourages growth, improvement, and engagement.

    4. Competitive compensation: Attracts and retains top talent.

    5. Work-life balance: Boosts morale, productivity, and job satisfaction.

    6. Career development: Fosters loyalty, motivation, and long-term commitment.

    7. Recognition programs: Reinforce positive behaviors and values.

    8. Diversity and inclusion: Cultivates innovation, collaboration, and a sense of belonging.

    9. Mentorship opportunities: Facilitates knowledge sharing, learning, and growth.

    10. Transparent communication: Builds trust, credibility, and employee engagement.

    CONTROL QUESTION: How is the organization contributing to a positive public service employee value proposition?


    Big Hairy Audacious Goal (BHAG) for 10 years from now: BHAG for Contingent Workforce Management in 10 years:

    By 2032, our organization will be recognized as a leader in Contingent Workforce Management, contributing to a positive public service employee value proposition by:

    1. Increasing the representation of underrepresented groups in the contingent workforce by 30%.
    2. Implementing a comprehensive skills training and development program for contingent workers, resulting in a 25% increase in promotions and advancement opportunities.
    3. Establishing fair and transparent pay practices, closing the gender and racial pay gaps within the contingent workforce.
    4. Creating a flexible and supportive work environment, resulting in a 20% decrease in turnover and a 15% increase in job satisfaction among contingent workers.
    5. Building a strong and inclusive culture that values and respects contingent workers, resulting in a 30% increase in engagement and a positive public perception of our organization′s treatment of its contingent workforce.

    Our organization will achieve these goals through partnerships with community organizations, the adoption of innovative technology solutions, and the implementation of best practices in workforce management. We will continuously monitor and measure our progress, ensuring that we are making a positive impact on the lives of contingent workers and contributing to the overall success of our public service.

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    Contingent Workforce Management Case Study/Use Case example - How to use:

    Case Study: Contingent Workforce Management at XYZ Government Agency

    Synopsis of the Client Situation:

    XYZ Government Agency (XYZ) is a large public sector organization responsible for delivering critical services to its constituents. With a workforce of over 10,000 employees, XYZ has been grappling with the increasing use of contingent workers, including independent contractors, temporary staff, and consultants. These workers have become essential to the organization′s operations and have brought in new skills, expertise, and flexibility that complement the core workforce. However, managing a contingent workforce can be challenging, as it raises questions about workforce planning, compliance, and employee engagement. XYZ wanted to ensure that its contingent workforce management strategy aligned with its overall people strategy and contributed positively to its employee value proposition (EVP).

    Consulting Methodology:

    To address XYZ′s challenge, we adopted a four-step consulting methodology that incorporated best practices from consulting whitepapers, academic business journals, and market research reports. These steps included:

    1. Assessment and Diagnostics: We conducted a thorough assessment of XYZ′s contingent workforce management practices, including policies, procedures, and technology infrastructure. We also analyzed data on contingent worker demographics, onboarding, offboarding, and performance metrics. Based on this analysis, we identified areas of improvement and potential risks.
    2. Strategy Development: We worked with XYZ′s leadership team to develop a contingent workforce management strategy that aligns with its overall people strategy. The strategy focused on four key areas: workforce planning, compliance, employee engagement, and technology enablement. We also established a set of guiding principles that reflect XYZ′s values and culture.
    3. Implementation Planning: We collaborated with XYZ′s HR, procurement, legal, and IT teams to develop a detailed implementation plan. This plan included a roadmap for technology adoption, change management, training, and communication. We also established a governance structure that includes regular reporting and continuous improvement mechanisms.
    4. Monitoring and Evaluation: We established a set of key performance indicators (KPIs) to monitor XYZ′s progress towards its contingent workforce management goals. We also established a feedback mechanism that allows XYZ to assess the effectiveness of its strategy and make necessary adjustments.

    Deliverables:

    The following deliverables were produced during the consulting engagement:

    * A comprehensive assessment report that includes a SWOT analysis, best practices, and recommendations for improvement.
    * A contingent workforce management strategy that aligns with XYZ′s overall people strategy.
    * A detailed implementation plan that includes a roadmap for technology adoption, change management, training, and communication.
    * A set of KPIs and a feedback mechanism for monitoring progress.
    * A governance structure that includes regular reporting and continuous improvement mechanisms.

    Implementation Challenges:

    Some of the implementation challenges we encountered during the consulting engagement include:

    * Resistance to change: Changing the way people work can be challenging, and we encountered resistance from some stakeholders who were comfortable with the status quo.
    * Data quality and availability: The quality and availability of data on contingent workers were inconsistent, making it challenging to establish accurate KPIs.
    * Technology adoption: Some technology solutions were challenging to adopt, and we had to provide additional training and support to ensure successful implementation.

    KPIs and Management Considerations:

    The following KPIs were established to monitor XYZ′s progress towards its contingent workforce management goals:

    * Time-to-fill: Reduce the time it takes to fill contingent worker positions.
    * Cost savings: Reduce the overall cost of contingent workers while maintaining quality and productivity.
    * Compliance: Ensure that all contingent workers are classified correctly, and relevant taxes and insurances are paid.
    * Employee engagement: Increase the engagement and satisfaction of contingent workers.
    * Technology adoption: Increase the adoption rate of technology solutions and reduce the reliance on manual processes.

    Conclusion:

    Effective contingent workforce management is critical to XYZ′s success, and the organization′s strategy contributes positively to its employee value proposition (EVP). By adopting a structured consulting methodology, we were able to help XYZ develop and implement a contingent workforce management strategy that aligns with its overall people strategy. The implementation challenges we encountered were not insurmountable, and we were able to establish a set of KPIs and a governance structure that supports continuous improvement. By monitoring progress against these KPIs, XYZ can ensure that it is delivering a positive employee experience for its contingent workers while realizing cost savings and operational efficiencies.

    Citations:

    1. Alexander, C., u0026 Alexander, M. (2018). Contingent workforce management: A strategic imperative. Strategic HR Review, 17(3), 151-156.
    2. Baroudi, J. J. (2019). Contingent workforce management: Challenges and solutions. International Journal of Management and Applied Research, 8(1), 39-51.
    3. Deloitte Insights. (2021). The contingent workforce and the rise of the super temp. Retrieved from u003chttps://www2.deloitte.com/us/en/pages/about-deloitte/articles/cio-the-contingent-workforce-and-the-rise-of-the-super-temp.htmlu003e
    4. PwC. (2021). The future of work: A journey to 2022 and beyond. Retrieved from u003chttps://www.pwc.com/gx/en/services/people-organisation/workforce-of-the-future/workforce-of-the-future-the-competing-forces-shaping-2030.htmlu003e
    5. SAP. (2021). The benefits of contingent workforce management. Retrieved from u003chttps://www.sap.com/products/successfactors-contingent-workforce-management.htmlu003e
    6. Staffing Industry Analysts. (2021). The contingent workforce. Retrieved from u003chttps://www.staffingindustry.com/resources/research-reports/contingent-workforce-trends-in-the-us-key-highlightsu003e
    7. World Economic Forum. (2021). The future of jobs report 2020. Retrieved from u003chttps://www.weforum.org/reports/the-future-of-jobs-report-2020u003e

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