Description

Why Own The Customer Experience Self-Assessment?

The Customer Experience Self-Assessment will make you a Customer Experience domain expert by:

Reducing the effort in the Customer Experience work to be done to get problems solved
Ensuring that plans of action include every Customer Experience task and that every Customer Experience outcome is in place
Saving time investigating strategic and tactical options and ensuring Customer Experience opportunity costs are low
Delivering tailored Customer Experience advise instantly with structured going-forward plans

All the tools you need to an in-depth Customer Experience Self-Assessment. Featuring 640 new and updated case-based criteria, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Experience improvements can be made.

What Is In The Customer Experience Self-Assessment?

The Customer Experience Complete Self-Assessment Excel Dashboard

Ensures you don't miss anything: 640 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough Customer Experience Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next

The Customer Experience Complete Self Assessment eBook version of the book in print

Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment

In using the Self-Assessment you will be better able to:

Diagnose Customer Experience projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in Customer Experience and process design strategies into practice according to best practice guidelines

Assess And Define Customer Experience With This Customer Experience Self Assessment. Sample Questions From The Complete, 640 Criteria, Self-Assessment:

Recognize Criterion: What prevents me from making the changes I know will make me a more effective Customer Experience leader?
Define Criterion: Does Customer Experience include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?
Measure Criterion: Among the Customer Experience product and service cost to be estimated, which is considered hardest to estimate?
Analyze Criterion: What are the disruptive Customer Experience technologies that enable our organization to radically change our business processes?
Improve Criterion: What tools do you use once you have decided on a Customer Experience strategy and more importantly how do you choose?
Control Criterion: In the case of a Customer Experience project, the criteria for the audit derive from implementation objectives. an audit of a Customer Experience project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Customer Experience project is implemented as planned, and is it working?
Sustain Criterion: Is Customer Experience dependent on the successful delivery of a current project?

Cost/Benefit Analysis; Customer Experience Self-Assessment Justification And Approval Tools:

Purchasing a The Art of Service Self Assessment will spur new ideas, fast track project strategy and advance your professional skills. We’ve developed a set of criteria that will aid in gaining approval and give you the ability to validate and review your Self-Assessment investment:

Excluding hired consultants and advisors from top management consulting firms, internal Customer Experience Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.
Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For a fraction of this the Self-Assessment will make you a Customer Experience domain authority.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.