Boost your career with this complete Customer Service Contact Centers and CRM eLearning course
The Customer Service Certification Scheme has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.
Practical, concise help for dealing with customers: The course and its accompanying workbook pave the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the Industry Leader in Effective Customer Service Training.
We deal with excellent and not-so-good customer service every day. Customer Service is always on the agenda. However, these two words involve so much more than simply serving customers. It is solving problems, reassuring the uncertain, calming the infuriated, finding the lost and fixing the broken. The customer service professional is required to be a jack-of-all trades to satisfy the expectations of the customer and promises of the company.
Organizations know that their customer service staff are the frontline of their business. Sales positions are no longer filled with the unmotivated, the unfriendly, the unhelpful and the untrained personnel from yesteryear. They are the point of make-or-break sales and there is now a greater emphasis and importance on maintaining and improving high quality customer service and staff.
The concepts covered in each of the categories are as follows:
- Introduction to Contact Centers and CRM
- Communication Methods
- Dealing with Customers
- Problems to Avoid
- CRM Types
- CRM Strategies
- Quiz Questions
- Final Exam
An Innovative Strategy by the Industry Leader in Effective Customer Service Training.
The customer service eLearning program consists of various presentations and quizzes designed to boost your knowledge and understanding of the fundamentals of customer service.
- Course workbook to keep (PDF download)
- Interactive modules
- Exam preparation
- Plus relevant handouts to keep.
- Final Exam