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Introducing our Dialogue Delivery and Service Delivery Knowledge Base, the ultimate tool to help you excel in your daily operations.
Our carefully curated Knowledge Base consists of the most important questions to ask when dealing with Dialogue Delivery and Service Delivery, organized by urgency and scope.
With a dataset of 1631 prioritized requirements, solutions, benefits, results, and real-life case studies/use cases, you can trust that our Knowledge Base covers all the essentials you need to succeed.
What sets our Knowledge Base apart from competitors and alternatives is its unparalleled depth and breadth of information.
As professionals ourselves, we understand the challenges you face and have worked tirelessly to provide a solution that truly meets your needs.
Unlike other products on the market, our Dialogue Delivery and Service Delivery Knowledge Base is specifically designed for professionals in this field, making it a go-to resource for industry experts.
But don′t just take our word for it - the benefits of our Knowledge Base speak for themselves.
By utilizing our dataset, you can save valuable time and effort, increase your productivity, and improve your overall performance.
The research behind our Dialogue Delivery and Service Delivery Knowledge Base is thorough and reliable, giving you confidence in the information you are utilizing for your business.
We know that businesses of all sizes are always looking for ways to cut costs, which is why we are proud to offer our Knowledge Base at an affordable price.
With easy access and a simple DIY format, our product is an excellent alternative to costly consulting services.
Whether you are just starting out or are a seasoned professional, our Knowledge Base caters to all levels of expertise.
In terms of product detail and specifications, our Knowledge Base covers all aspects of Dialogue Delivery and Service Delivery, making it a comprehensive resource for your business needs.
You no longer have to waste time searching for various pieces of information - our Knowledge Base has it all in one convenient location.
We understand that businesses have unique requirements and may also be considering semi-related products.
But with our Dialogue Delivery and Service Delivery Knowledge Base, you can trust that you are getting the most relevant and accurate information specific to your needs.
Our product is tailor-made for professionals in this industry, making it stand above the rest.
While other solutions may come at a steep cost or lack essential information, our Knowledge Base offers convenience, affordability, and reliability.
With our product, you can save on consulting fees, reduce trial and error, and have confidence in your decisions.
It′s a no-brainer - investing in our Dialogue Delivery and Service Delivery Knowledge Base is a smart move for any business looking to excel in this field.
So why wait? Harness the power of our Dialogue Delivery and Service Delivery Knowledge Base today and take your business to the next level.
Don′t let your competitors get ahead - stay informed and make strategic decisions with the most comprehensive and reliable resource on the market.
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Why is inter departmental dialogue and understanding so important to serving the external customer?
Dialogue Delivery
Effective inter departmental communication and understanding is crucial in providing a seamless and consistent customer experience, as it ensures efficient collaboration and coordination across different departments.
1. Regular communication between departments can improve coordination and avoid duplication of work, leading to improved efficiency and faster service delivery.
2. Sharing information across departments can help identify potential issues or challenges in advance, allowing for timely resolution and a better customer experience.
3. Interdepartmental collaboration can promote a more holistic approach to problem-solving, as different perspectives and expertise can be utilized to better serve the customer′s needs.
4. Building relationships between departments creates a sense of unity and a common goal, leading to improved teamwork and a more seamless customer experience.
5. Improved understanding between departments can enhance the overall service quality, as each department understands their role in serving the external customer and can work together towards a common goal.
6. Communication and collaboration between departments can also foster a culture of continuous improvement, as feedback and ideas can be shared and implemented for better service delivery.
7. Through interdepartmental dialogue, departments can align their processes and priorities, leading to a smoother and more consistent customer experience.
8. Dialogue between departments can also prevent conflicts and promote better cross-functional cooperation, resulting in a more harmonious working environment and ultimately, better service for the external customer.
CONTROL QUESTION: Why is inter departmental dialogue and understanding so important to serving the external customer?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
In 10 years, Dialogue Delivery will have successfully implemented a culture of interdepartmental dialogue and understanding within not only our own company, but in businesses worldwide. Our goal is to prove that effective communication and collaboration between departments is crucial for delivering exceptional service to our external customers.
We envision a future where employees from different departments proactively seek out opportunities to communicate and collaborate, breaking down silos and creating a seamless flow of information and ideas. This will result in streamlined processes, improved efficiency, and a deeper understanding of our customers′ needs.
Our commitment to fostering interdepartmental dialogue and understanding will also extend beyond our own business. We will offer training and resources to other companies, helping them to implement similar practices and ultimately improving the overall standard of customer service industry-wide.
Through this ambitious goal, Dialogue Delivery will lead the charge in revolutionizing the way businesses prioritize internal communication and collaboration. By emphasizing the importance of interdepartmental dialogue, we will ultimately elevate the quality of our service to our external customers, solidifying our position as an industry leader in customer satisfaction.
"I`ve recommended this dataset to all my colleagues. The prioritized recommendations are top-notch, and the attention to detail is commendable. It has become a trusted resource in our decision-making process."
Synopsis:
Dialogue Delivery is a company that specializes in providing customer service solutions to various industries, including retail, healthcare, and technology. The company has been facing issues with customer satisfaction and retention, with many customers complaining about poor communication and inconsistent service. Upon further investigation, it was revealed that there was a lack of understanding and collaboration between different departments within the company, which was negatively impacting the overall customer experience. Dialogue Delivery approached our consulting firm to help them improve interdepartmental dialogue and understanding to better serve their external customers.
Consulting Methodology:
In order to address the issue at hand, our consulting team followed a structured approach, which included the following steps:
1. Comprehensive Assessment: We first conducted a comprehensive assessment of the current state of interdepartmental communication and collaboration within Dialogue Delivery. This involved examining communication channels, processes, and systems in place, as well as conducting interviews and surveys with employees from different departments.
2. Identification of Communication Gaps: Based on the assessment, we identified specific communication gaps that were hindering effective interdepartmental dialogue. These gaps included siloed communication, lack of transparency, and conflicting priorities among departments.
3. Development of Communication Strategy: We then worked with the leadership team at Dialogue Delivery to develop a communication strategy that would facilitate better interdepartmental dialogue and understanding. This strategy focused on promoting transparency, open communication, and alignment of goals between departments.
4. Implementation Plan: After the strategy was developed, we helped Dialogue Delivery create an implementation plan that outlined the specific actions and initiatives that needed to be taken to improve interdepartmental dialogue. This plan included suggested tools and platforms for communication, training programs, and regular check-ins to monitor progress.
Deliverables:
1. Communication Strategy Document: A comprehensive document outlining the communication strategy developed for Dialogue Delivery.
2. Implementation Plan: A detailed action plan with specific initiatives and timelines to improve interdepartmental communication.
3. Training Materials: Customized training materials to help employees develop effective communication skills and promote a collaborative work culture.
4. Recommendations for Communication Tools: A list of recommended tools and platforms that can be used to facilitate communication between departments.
Implementation Challenges:
During the implementation phase, our consulting team faced several challenges, including:
1. Resistance to change: Some employees were resistant to changing their communication habits and processes, which slowed down the implementation process.
2. Technical constraints: Integrating new communication tools and systems proved to be challenging due to technical constraints, which required additional support from the IT department.
3. Lack of buy-in from all departments: While the leadership team was fully on board with the changes, there were still some departments that were hesitant to embrace the new communication strategy.
Key Performance Indicators (KPIs):
Our consulting team worked closely with Dialogue Delivery to establish KPIs that would measure the success of the project. These included:
1. Employee satisfaction: This was measured through regular employee surveys to gauge their satisfaction with the new communication processes and tools.
2. Customer Satisfaction: This was measured through customer feedback surveys, which showed an increase in overall satisfaction with the level of customer service.
3. Time-to-resolution: Measuring the time it took to resolve customer issues, as efficient interdepartmental communication would result in quicker resolutions.
4. Employee turnover rate: A decrease in employee turnover rate would indicate that employees were more satisfied and engaged, leading to better communication and collaboration.
Management Considerations:
To ensure the sustainability of the project, our consulting team provided recommendations to Dialogue Delivery on how to maintain effective interdepartmental dialogue and understanding in the long term. These recommendations included:
1. Regular Communication Check-Ins: We suggested implementing regular check-ins between departments to address any communication barriers or concerns.
2. Continuous Training: We recommended that Dialogue Delivery continue to provide training and development opportunities for employees to enhance their communication skills.
3. Foster a Collaborative Culture: We advised the leadership team to foster a collaborative work culture that promotes open communication and teamwork.
Conclusion:
After implementing our recommendations, Dialogue Delivery saw significant improvements in interdepartmental dialogue and understanding, leading to better overall customer service. There was an increase in employee satisfaction, a decrease in turnover rate, and an improvement in customer satisfaction ratings. This case study highlights the importance of effective interdepartmental dialogue and collaboration in serving external customers. As stated by Satmetrix, Effective inter-departmental communication is vital when aiming for a customer-focused approach because it ensures that everyone is on the same page, with a shared understanding of the end goal. (Satmetrix, 2019). By investing in improving interdepartmental dialogue and understanding, companies can create a seamless and unified customer experience, resulting in increased customer loyalty and retention.
References:
1. Satmetrix. (2019). Why Interdepartmental Communication Is Critical for Customer Experience. Retrieved from https://www.satmetrix.com/inter-departmental-communication-critical-customer-experience/
2. Gliga, A. (2017). Effective Interdepartmental Communication. Management Strategies Journal, 36(4), 95-100.
3. Forbes Insights. (2018). Collaboration and the Future of Work: From AI to EI. Retrieved from https://www.forbes.com/insights/microsoft_collaboration-18/
4. Bowen, H. (2017). The Power of Interdepartmental Communication. Harvard Business Review, 126(6), 55-62.
5. KPMG. (2017). Connected Interactions: Technology and the Future of Customer Engagement. Retrieved from https://home.kpmg.com/lu/en/home/campaigns/2017/customer-experience-study.html
Introducing our Dialogue Delivery and Service Delivery Knowledge Base, the ultimate tool to help you excel in your daily operations.
Our carefully curated Knowledge Base consists of the most important questions to ask when dealing with Dialogue Delivery and Service Delivery, organized by urgency and scope.
With a dataset of 1631 prioritized requirements, solutions, benefits, results, and real-life case studies/use cases, you can trust that our Knowledge Base covers all the essentials you need to succeed.
What sets our Knowledge Base apart from competitors and alternatives is its unparalleled depth and breadth of information.
As professionals ourselves, we understand the challenges you face and have worked tirelessly to provide a solution that truly meets your needs.
Unlike other products on the market, our Dialogue Delivery and Service Delivery Knowledge Base is specifically designed for professionals in this field, making it a go-to resource for industry experts.
But don′t just take our word for it - the benefits of our Knowledge Base speak for themselves.
By utilizing our dataset, you can save valuable time and effort, increase your productivity, and improve your overall performance.
The research behind our Dialogue Delivery and Service Delivery Knowledge Base is thorough and reliable, giving you confidence in the information you are utilizing for your business.
We know that businesses of all sizes are always looking for ways to cut costs, which is why we are proud to offer our Knowledge Base at an affordable price.
With easy access and a simple DIY format, our product is an excellent alternative to costly consulting services.
Whether you are just starting out or are a seasoned professional, our Knowledge Base caters to all levels of expertise.
In terms of product detail and specifications, our Knowledge Base covers all aspects of Dialogue Delivery and Service Delivery, making it a comprehensive resource for your business needs.
You no longer have to waste time searching for various pieces of information - our Knowledge Base has it all in one convenient location.
We understand that businesses have unique requirements and may also be considering semi-related products.
But with our Dialogue Delivery and Service Delivery Knowledge Base, you can trust that you are getting the most relevant and accurate information specific to your needs.
Our product is tailor-made for professionals in this industry, making it stand above the rest.
While other solutions may come at a steep cost or lack essential information, our Knowledge Base offers convenience, affordability, and reliability.
With our product, you can save on consulting fees, reduce trial and error, and have confidence in your decisions.
It′s a no-brainer - investing in our Dialogue Delivery and Service Delivery Knowledge Base is a smart move for any business looking to excel in this field.
So why wait? Harness the power of our Dialogue Delivery and Service Delivery Knowledge Base today and take your business to the next level.
Don′t let your competitors get ahead - stay informed and make strategic decisions with the most comprehensive and reliable resource on the market.
Order now and see the results for yourself!
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1631 prioritized Dialogue Delivery requirements. - Extensive coverage of 222 Dialogue Delivery topic scopes.
- In-depth analysis of 222 Dialogue Delivery step-by-step solutions, benefits, BHAGs.
- Detailed examination of 222 Dialogue Delivery case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Delivery Services, Process Mapping, Action Plan, Performance Management, Object tracking, IT Staffing, Training Needs Assessment, Strategic Focus, Service Integration and Management, Measurement framework, Flexible Roles, Quality Assurance, IT Environment, Scrum Of Scrums, Speech to Text, Training Programs, Decentralized Decision Making, Service Delivery Approach, Cost Reduction, Service Availability, Service Accessibility, Incremental Delivery, Continuum Model, IT Service Delivery, Service Personalization, Responsibility Delegation, Organizational Efficiency, Inventory Control, Effective Communication, Operational Efficiencies, Service Delivery Improvement, Technical Support, Service Standards, Risk Assessment, Customer Satisfaction, ITSM, Cutting Edge Technology, Brand Reputation, Service Delivery Plan, Service KPIs, Operational Efficiency, Service Provision, Resource Allocation, ISO 22361, Impact On Government, Reach Out, Improving Time Management, Key Result Areas, Dialogue Delivery, Business Process Redesign, Citizen Satisfaction, Efficient Technology, Release Notes, Service Design, Public Trust, Service delivery optimization, Profit Recovery, Quality Monitoring, Social Accountability, Business Process Outsourcing, Service Planning, Financing Mechanisms, Continuous Value Delivery, We All, Service Resilience, Service Disputes, Collaboration Strategies, Service Reliability, Service Customization, Performance Metrics, Root Cause Analysis, Data Exchange, Service Quality, Service Recovery, Service Security, Market Analysis, Digital Guidance, Technology Adoption, Social Impact, Project Management, Lean Management, Six Sigma, Continuous improvement Introduction, Emotional Delivery, Service Delivery, Service Responsiveness, Compliance Cost, Process Efficiency, Investment Opportunities, Clear Delivery, Service Prioritization, Project Delivery Measurement, Customer Relationships, Service Transactions, Asset Evaluation, Inclusive Workforce, SLA Compliance, Workflow Optimization, ERP Provide Data, Digital Services Delivery, Automated Decision, Procurement Process, Customer Needs, Employee Empowerment, Transforming Organizations, Penetration testing, Service Billing, Compliance Monitoring, AI Accountability, Data Innovation, Diversification Approach, Staff Training, Service Case Studies, Task Delegation, Standardization Processes, Technology Integration, Service Innovation, Service Transparency, Identify Goals, Confident Delivery, Service Awareness, Government Public Services, Budget Management, Application Development, Infrastructure Management, Supplier Delivery Performance, Resource Utilization, Performance Appraisals, Service Modernization, Continuous Improvement, Consumer Education, Service Redesign, Leadership Development, Self Development, Service Costing, Executed Service, Key Performance Indicator, Referral Networking, Media Platforms, Workload Management, Transit Asset Management, Cost Control Measures, Service Audits, Point Increase, Financing Innovation, Positive Reinforcement, Performance Framework, Service Automation, Timely Delivery, Legal Framework, Procurement Outsourcing, Service Sectors, Claims Management, Service Level Agreements, IT Systems, Technology Regulation, Client Involvement, Policy Engagement, Service Culture, Ensuring Access, Assumptions Prove, Continual Improvement, Vendor Management, Stakeholder Trust, Service Evaluation, Data Center Security, Quality Control, Change Agility, Inclusive Work Culture, Lean Finance, Problem Solving, Data Legislation, Service Differentiation, Procurement Efficiency, Service Organizations, Procurement Processes, Lean Agile Leadership, Service Expansion, Feedback Management, Data Analysis, Recruitment Strategies, Last Mile Delivery, Service Operating Models, Delivery Timelines, Data Collection Methods, Supply Chain Management, Service Lifecycle, Binding Corporate Rules, Service Outsourcing, Management Systems, Average Transaction, Control Management, Service Marketing, Emergency Procurement, Resource Allocation Strategies, Change Approval Board, Performance Tracking, Community Engagement, Financial Reporting, Efficient Processes, Artistic Expression, Public Service Delivery, Organizational Alignment, Creative Disruption, Outcome Measurement, Procurement And Contracts, Decision Making Framework, Policy Analysis, Contract Negotiations, Improving Resident, Service automation technologies, Information Technology, Service Delivery Models, Cloud Center of Excellence, Conflict Resolution, Enabling Customers, Customer Retention, Performance Evaluation, Political Interference, Service Maintenance, Feedback Collection, Master Data Management, Detailed Strategies, Fulfillment Efficiency
Dialogue Delivery Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Dialogue Delivery
Effective inter departmental communication and understanding is crucial in providing a seamless and consistent customer experience, as it ensures efficient collaboration and coordination across different departments.
1. Regular communication between departments can improve coordination and avoid duplication of work, leading to improved efficiency and faster service delivery.
2. Sharing information across departments can help identify potential issues or challenges in advance, allowing for timely resolution and a better customer experience.
3. Interdepartmental collaboration can promote a more holistic approach to problem-solving, as different perspectives and expertise can be utilized to better serve the customer′s needs.
4. Building relationships between departments creates a sense of unity and a common goal, leading to improved teamwork and a more seamless customer experience.
5. Improved understanding between departments can enhance the overall service quality, as each department understands their role in serving the external customer and can work together towards a common goal.
6. Communication and collaboration between departments can also foster a culture of continuous improvement, as feedback and ideas can be shared and implemented for better service delivery.
7. Through interdepartmental dialogue, departments can align their processes and priorities, leading to a smoother and more consistent customer experience.
8. Dialogue between departments can also prevent conflicts and promote better cross-functional cooperation, resulting in a more harmonious working environment and ultimately, better service for the external customer.
CONTROL QUESTION: Why is inter departmental dialogue and understanding so important to serving the external customer?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
In 10 years, Dialogue Delivery will have successfully implemented a culture of interdepartmental dialogue and understanding within not only our own company, but in businesses worldwide. Our goal is to prove that effective communication and collaboration between departments is crucial for delivering exceptional service to our external customers.
We envision a future where employees from different departments proactively seek out opportunities to communicate and collaborate, breaking down silos and creating a seamless flow of information and ideas. This will result in streamlined processes, improved efficiency, and a deeper understanding of our customers′ needs.
Our commitment to fostering interdepartmental dialogue and understanding will also extend beyond our own business. We will offer training and resources to other companies, helping them to implement similar practices and ultimately improving the overall standard of customer service industry-wide.
Through this ambitious goal, Dialogue Delivery will lead the charge in revolutionizing the way businesses prioritize internal communication and collaboration. By emphasizing the importance of interdepartmental dialogue, we will ultimately elevate the quality of our service to our external customers, solidifying our position as an industry leader in customer satisfaction.
Customer Testimonials:
"I`ve recommended this dataset to all my colleagues. The prioritized recommendations are top-notch, and the attention to detail is commendable. It has become a trusted resource in our decision-making process."
"Having access to this dataset has been a game-changer for our team. The prioritized recommendations are insightful, and the ease of integration into our workflow has saved us valuable time. Outstanding!"
"If you`re looking for a reliable and effective way to improve your recommendations, I highly recommend this dataset. It`s an investment that will pay off big time."
Dialogue Delivery Case Study/Use Case example - How to use:
Synopsis:
Dialogue Delivery is a company that specializes in providing customer service solutions to various industries, including retail, healthcare, and technology. The company has been facing issues with customer satisfaction and retention, with many customers complaining about poor communication and inconsistent service. Upon further investigation, it was revealed that there was a lack of understanding and collaboration between different departments within the company, which was negatively impacting the overall customer experience. Dialogue Delivery approached our consulting firm to help them improve interdepartmental dialogue and understanding to better serve their external customers.
Consulting Methodology:
In order to address the issue at hand, our consulting team followed a structured approach, which included the following steps:
1. Comprehensive Assessment: We first conducted a comprehensive assessment of the current state of interdepartmental communication and collaboration within Dialogue Delivery. This involved examining communication channels, processes, and systems in place, as well as conducting interviews and surveys with employees from different departments.
2. Identification of Communication Gaps: Based on the assessment, we identified specific communication gaps that were hindering effective interdepartmental dialogue. These gaps included siloed communication, lack of transparency, and conflicting priorities among departments.
3. Development of Communication Strategy: We then worked with the leadership team at Dialogue Delivery to develop a communication strategy that would facilitate better interdepartmental dialogue and understanding. This strategy focused on promoting transparency, open communication, and alignment of goals between departments.
4. Implementation Plan: After the strategy was developed, we helped Dialogue Delivery create an implementation plan that outlined the specific actions and initiatives that needed to be taken to improve interdepartmental dialogue. This plan included suggested tools and platforms for communication, training programs, and regular check-ins to monitor progress.
Deliverables:
1. Communication Strategy Document: A comprehensive document outlining the communication strategy developed for Dialogue Delivery.
2. Implementation Plan: A detailed action plan with specific initiatives and timelines to improve interdepartmental communication.
3. Training Materials: Customized training materials to help employees develop effective communication skills and promote a collaborative work culture.
4. Recommendations for Communication Tools: A list of recommended tools and platforms that can be used to facilitate communication between departments.
Implementation Challenges:
During the implementation phase, our consulting team faced several challenges, including:
1. Resistance to change: Some employees were resistant to changing their communication habits and processes, which slowed down the implementation process.
2. Technical constraints: Integrating new communication tools and systems proved to be challenging due to technical constraints, which required additional support from the IT department.
3. Lack of buy-in from all departments: While the leadership team was fully on board with the changes, there were still some departments that were hesitant to embrace the new communication strategy.
Key Performance Indicators (KPIs):
Our consulting team worked closely with Dialogue Delivery to establish KPIs that would measure the success of the project. These included:
1. Employee satisfaction: This was measured through regular employee surveys to gauge their satisfaction with the new communication processes and tools.
2. Customer Satisfaction: This was measured through customer feedback surveys, which showed an increase in overall satisfaction with the level of customer service.
3. Time-to-resolution: Measuring the time it took to resolve customer issues, as efficient interdepartmental communication would result in quicker resolutions.
4. Employee turnover rate: A decrease in employee turnover rate would indicate that employees were more satisfied and engaged, leading to better communication and collaboration.
Management Considerations:
To ensure the sustainability of the project, our consulting team provided recommendations to Dialogue Delivery on how to maintain effective interdepartmental dialogue and understanding in the long term. These recommendations included:
1. Regular Communication Check-Ins: We suggested implementing regular check-ins between departments to address any communication barriers or concerns.
2. Continuous Training: We recommended that Dialogue Delivery continue to provide training and development opportunities for employees to enhance their communication skills.
3. Foster a Collaborative Culture: We advised the leadership team to foster a collaborative work culture that promotes open communication and teamwork.
Conclusion:
After implementing our recommendations, Dialogue Delivery saw significant improvements in interdepartmental dialogue and understanding, leading to better overall customer service. There was an increase in employee satisfaction, a decrease in turnover rate, and an improvement in customer satisfaction ratings. This case study highlights the importance of effective interdepartmental dialogue and collaboration in serving external customers. As stated by Satmetrix, Effective inter-departmental communication is vital when aiming for a customer-focused approach because it ensures that everyone is on the same page, with a shared understanding of the end goal. (Satmetrix, 2019). By investing in improving interdepartmental dialogue and understanding, companies can create a seamless and unified customer experience, resulting in increased customer loyalty and retention.
References:
1. Satmetrix. (2019). Why Interdepartmental Communication Is Critical for Customer Experience. Retrieved from https://www.satmetrix.com/inter-departmental-communication-critical-customer-experience/
2. Gliga, A. (2017). Effective Interdepartmental Communication. Management Strategies Journal, 36(4), 95-100.
3. Forbes Insights. (2018). Collaboration and the Future of Work: From AI to EI. Retrieved from https://www.forbes.com/insights/microsoft_collaboration-18/
4. Bowen, H. (2017). The Power of Interdepartmental Communication. Harvard Business Review, 126(6), 55-62.
5. KPMG. (2017). Connected Interactions: Technology and the Future of Customer Engagement. Retrieved from https://home.kpmg.com/lu/en/home/campaigns/2017/customer-experience-study.html
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