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EFQM (European Foundation for Quality Management) Excellence Model Implementation and Assessment

EFQM (European Foundation for Quality Management) Excellence Model Implementation and Assessment

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EFQM Excellence Model Implementation and Assessment Course Curriculum



Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills required to implement and assess the EFQM Excellence Model in their organization. The course is interactive, engaging, and personalized, with a focus on practical, real-world applications.



Course Objectives

  • Understand the principles and framework of the EFQM Excellence Model
  • Learn how to implement the EFQM Excellence Model in your organization
  • Develop the skills to assess your organization's excellence using the EFQM Excellence Model
  • Gain insights into best practices and case studies of EFQM Excellence Model implementation
  • Receive a certificate upon completion, issued by The Art of Service


Course Outline

Module 1: Introduction to the EFQM Excellence Model

  • Overview of the EFQM Excellence Model
  • History and evolution of the EFQM Excellence Model
  • Key principles and framework of the EFQM Excellence Model
  • Benefits of implementing the EFQM Excellence Model

Module 2: EFQM Excellence Model Framework

  • Understanding the nine criteria of the EFQM Excellence Model
  • Leadership
  • Strategy
  • People
  • Partnerships and Resources
  • Processes
  • Customer Results
  • People Results
  • Society Results
  • Key Results

Module 3: Implementing the EFQM Excellence Model

  • Developing a strategy for EFQM Excellence Model implementation
  • Establishing a project team and governance structure
  • Defining and deploying processes and procedures
  • Developing and implementing performance metrics and monitoring systems
  • Communicating and engaging stakeholders

Module 4: Assessing Excellence using the EFQM Excellence Model

  • Understanding the RADAR logic
  • Developing and deploying assessment tools and techniques
  • Conducting self-assessment and external assessment
  • Identifying and addressing areas for improvement
  • Developing and implementing improvement plans

Module 5: Best Practices and Case Studies

  • Overview of best practices in EFQM Excellence Model implementation
  • Case studies of successful EFQM Excellence Model implementation
  • Lessons learned and key takeaways

Module 6: Advanced Topics in EFQM Excellence Model Implementation

  • Integrating the EFQM Excellence Model with other management frameworks and models
  • Using technology to support EFQM Excellence Model implementation
  • Developing and implementing a culture of excellence


Course Features

  • Interactive and engaging content
  • Comprehensive and personalized learning experience
  • Up-to-date and practical content
  • Real-world applications and case studies
  • High-quality content and expert instructors
  • Certificate upon completion, issued by The Art of Service
  • Flexible learning and user-friendly interface
  • Mobile-accessible and community-driven
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Course Format

This course is delivered online, with a combination of video lessons, interactive exercises, and hands-on projects. Participants will have access to a user-friendly learning platform, where they can access course materials, interact with instructors and peers, and track their progress.



Course Duration

This course is self-paced, and participants can complete it at their own pace. The estimated duration of the course is 80 hours, but participants can take up to 6 months to complete it.



Target Audience

This course is designed for anyone interested in implementing and assessing the EFQM Excellence Model in their organization. This includes:

  • Quality managers and professionals
  • Business excellence managers and professionals
  • Operations managers and professionals
  • Management consultants and advisors
  • Anyone interested in business excellence and quality management
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