HR Services and HR Shared Service Center Tools Kit (Publication Date: 2024/05)

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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:



  • Do you set up an internal subsidiary organization to provide shared services?


  • Key Features:


    • Comprehensive set of 1544 prioritized HR Services requirements.
    • Extensive coverage of 80 HR Services topic scopes.
    • In-depth analysis of 80 HR Services step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 80 HR Services case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Drug Screening, Customer Satisfaction, Change Enablement, Diversity And Inclusion, Payroll Processing, Employee Self Service, Performance Optimization, Release Management, Problem Management, Knowledge Management, Contingent Workforce Management, Time And Attendance, Stakeholder Management, HR Advisory, ITIL Framework, Productivity Issues, Cloud Computing, Supplier Management, Background Checks, Customer Needs Analysis, Case Management, Capacity Management, Risk Share Agreement, Chatbot Integration, Information Security Management, HR Investigations, Artificial Intelligence, Performance Metrics, Labor Relations, Employee Engagement, Service Level Management, HR Business Partner Model, Lean Finance, Policy Management, Employee Directory, Applicant Tracking, Process Automation, Workflow Management, Incident Management, Training Management, Service Delivery, Employee Relations, SLA Reporting, Vendor Management, Cost Allocation, Supplier Quality, Disaster Recovery, HR Service Desk, Availability Management, HR Policies And Procedures, Demand Management, Business Continuity, Benefits Administration, Continuous Improvement, Talent Acquisition, Mobile Access, Training Delivery, HR Services, Process Efficiency, Compliance Management, Data Privacy, Root Cause Analysis, IT Systems, Workforce Analytics, Communication Planning, Third Party Providers, Robotic Process Automation, Compensation Management, Change Management, Service Request Management, Performance Management, Capacity Planning, HR Shared Service Center Tools, Succession Planning, Service Catalog, Systems Review, Low Hierarchy, Service Level Agreements, Continual Service Improvement, User Adoption




    HR Services Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):


    HR Services
    Yes, HR services can set up an internal subsidiary to provide shared services, centralizing HR functions and improving efficiency.
    Solution 1: Outsource to a third-party HR Shared Service Center
    - Cost savings, increased efficiency, access to expertise.

    Solution 2: Implement HR Shared Service Center software
    - Centralized data, standardized processes, improved employee experience.

    Solution 3: Establish an internal HR Shared Service Center
    - Increased control, specialized knowledge, improved communication.

    CONTROL QUESTION: Do you set up an internal subsidiary organization to provide shared services?


    Big Hairy Audacious Goal (BHAG) for 10 years from now: A big, hairy, audacious goal (BHAG) for an HR services organization 10 years from now could be to become a leading provider of HR shared services, driving innovation, efficiency, and employee engagement across the enterprise. To achieve this goal, setting up an internal subsidiary organization dedicated to providing shared services could be a strategic move.

    An internal subsidiary organization would allow the HR services team to operate as a separate business unit, with its own leadership, processes, and systems. This would enable the team to focus solely on providing shared services and continuously improving them to meet the evolving needs of the enterprise.

    The subsidiary could be responsible for delivering a range of HR services, such as:

    1. Recruitment and staffing: leveraging data analytics and technology to optimize talent acquisition, candidate experience, and onboarding.
    2. Compensation and benefits: implementing market-competitive pay and benefits packages, as well as total reward strategies that drive employee engagement and retention.
    3. Learning and development: designing and delivering innovative training programs that develop employees′ skills and capabilities, fostering a culture of continuous learning and development.
    4. Employee relations: providing strategic guidance and support on employee relations matters, such as disciplinary actions, grievances, and workplace conflicts.
    5. HR analytics: harnessing the power of data to inform decision-making, optimize workforce productivity, and improve employee engagement.

    To set up the internal subsidiary, the HR services team could follow these steps:

    1. Conduct a thorough analysis of the enterprise′s HR function, identifying areas where shared services can bring value, and defining the scope and services of the internal subsidiary.
    2. Develop a business plan and a roadmap for implementing the shared services model, including a timeline, resource requirements, and a budget.
    3. Engage key stakeholders, such as business leaders, employees, and unions, to ensure buy-in and support for the new model.
    4. Establish a governance structure, defining roles, responsibilities, and accountabilities for the internal subsidiary′s leadership team and staff.
    5. Implement the new model, transitioning HR services to the internal subsidiary gradually, while monitoring progress, and continuously improving the shared services model.

    By setting up an internal subsidiary organization focused on HR shared services, the HR services team can drive innovation, efficiency, and employee engagement, positioning itself as a strategic partner for the enterprise′s success.

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    HR Services Case Study/Use Case example - How to use:

    Synopsis of the Client Situation:

    A multinational corporation (MNC) with operations across various industries and geographies is facing challenges in managing its human resources (HR) functions. The company has grown rapidly through acquisitions and organic growth, resulting in a complex organizational structure with multiple HR systems, processes, and policies. The HR function is currently decentralized, leading to inefficiencies, inconsistencies, and increased costs. The company′s leadership recognizes the need to streamline its HR operations and is considering setting up an internal subsidiary organization to provide shared services.

    Consulting Methodology:

    To address the client′s situation, we adopted a systematic consulting approach that included the following steps:

    1. Problem definition: We started by defining the problem and the scope of the engagement. We worked with the client to understand the current state of the HR function, the challenges faced, and the desired outcomes.
    2. Current state assessment: We conducted a thorough assessment of the current state of the HR function, including the organizational structure, processes, systems, and policies. We interviewed key stakeholders, analyzed data, and reviewed relevant documents.
    3. Future state design: Based on the current state assessment, we developed a future state design that included a centralized HR shared services model. We considered various delivery models, including captive, hybrid, and outsourced models.
    4. Implementation roadmap: We developed a detailed implementation roadmap that included a phased approach to transition from the current state to the future state. The roadmap included a timeline, milestones, and key deliverables.
    5. Change management: We recognized that the proposed changes would have significant implications for the organization, employees, and stakeholders. We developed a comprehensive change management plan that included communication, training, and support strategies.

    Deliverables:

    The deliverables of the engagement included:

    1. Current state assessment report: A comprehensive report that documented the current state of the HR function, including the organizational structure, processes, systems, and policies.
    2. Future state design: A detailed design of the future state HR shared services model, including the organizational structure, processes, systems, and policies.
    3. Implementation roadmap: A phased approach to transition from the current state to the future state, including a timeline, milestones, and key deliverables.
    4. Change management plan: A comprehensive plan that included communication, training, and support strategies.

    Implementation Challenges:

    The implementation of the HR shared services model presented several challenges, including:

    1. Resistance to change: Employees and stakeholders may resist the proposed changes, leading to resistance, low morale, and reduced productivity.
    2. Data migration: Migrating data from multiple systems and platforms to a centralized system can be complex, time-consuming, and prone to errors.
    3. Process standardization: Standardizing processes across geographies and business units can be challenging, requiring significant change management efforts.
    4. Technology integration: Integrating multiple systems and platforms can be complex, requiring significant technical expertise and resources.
    5. Resource allocation: Allocating resources to the shared services model can be challenging, requiring careful consideration of the impact on business units and functions.

    KPIs:

    To measure the success of the HR shared services model, we recommended the following KPIs:

    1. Employee satisfaction: Measuring employee satisfaction with the HR function, including the quality of services, responsiveness, and effectiveness.
    2. Cost savings: Measuring the cost savings achieved through the shared services model, including the reduction in headcount, process efficiency, and technology investments.
    3. Process efficiency: Measuring the efficiency of the HR processes, including the time to complete tasks, error rates, and process cycle time.
    4. Service quality: Measuring the quality of the HR services, including the accuracy, completeness, and timeliness of services.
    5. Employee productivity: Measuring the impact of the shared services model on employee productivity, including the time saved, increased capacity, and improved performance.

    Management Considerations:

    In implementing the HR shared services model, we recommended the following management considerations:

    1. Governance: Establishing a governance structure that includes clear roles, responsibilities, and accountabilities.
    2. Communication: Communicating the vision, benefits, and impact of the shared services model to employees, stakeholders, and business units.
    3. Training: Providing training and support to employees and stakeholders to ensure a smooth transition to the shared services model.
    4. Technology: Investing in technology that supports the shared services model, including automation, artificial intelligence, and analytics.
    5. Continuous improvement: Implementing a continuous improvement framework that includes regular reviews, feedback, and process optimization.

    Sources:

    1. The Future of HR Shared Services: From Transformation to Innovation, Deloitte, 2020.
    2. The Role of HR Shared Services in Digital Transformation, KPMG, 2019.
    3. The State of HR Service Delivery, N

    a

    ce, 2021.
    4. HR Shared Services: A Strategic Approach, Harvard Business Review, 2018.

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