Interactive Voice Response Complete Self-Assessment

Interactive Voice Response Complete Self-Assessment

$359.00
Availability:
Downloadable Resources, Instant Access
Adding to cart… The item has been added

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Interactive Voice Response assessment.

'We made more progress with The Art of Service in 6 months than in the previous 2.5 years with another, much more expensive product. Install, deployment was flawless. Availability of training was awesome.' - Senior Manager of Business Intelligence in the Government Industry

'The Art of Service self assessment' - the right tool for rapid end user adoption. Easy to learn. Every time I do an internal demo the audience is 'wowed'.' - Senior Manager, Quality Systems in the Manufacturing Industry

'I have been looking at the document, and it is quite extensive.' - Pengilly W., Director IT & Logistics at a leading University

What Is The Interactive Voice Response Self-Assessment?

The Interactive Voice Response Self-Assessment's Purpose is:

  • To help our clients to reduce their effort in the Interactive Voice Response work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every Interactive Voice Response task and that every Interactive Voice Response outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Interactive Voice Response opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored Interactive Voice Response advise with structured going-forward plans

All the tools you need to an in-depth Interactive Voice Response Self-Assessment. Featuring 619 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Interactive Voice Response improvements can be made.

What You Get:

The Interactive Voice Response Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 619 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough Interactive Voice Response Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The Interactive Voice Response Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose Interactive Voice Response projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Interactive Voice Response and process design strategies into practice according to best practice guidelines

Assess and define Interactive Voice Response with this Interactive Voice Response Self Assessment. Sample questions from the Complete, 619 Questions, Self-Assessment:

  • Recognize Question: What are the compelling business reasons for embarking on Interactive Voice Response?
  • Define Question: What would happen if Interactive Voice Response weren't done?
  • Measure Question: Does Interactive Voice Response analysis show the relationships among important Interactive Voice Response factors?
  • Analyze Question: Does Interactive Voice Response create potential expectations in other areas that need to be recognized and considered?
  • Improve Question: Why are Interactive Voice Response skills important?
  • Control Question: Can Management personnel recognize the monetary benefit of Interactive Voice Response?
  • Sustain Question: How do we go about Securing Interactive Voice Response?

Value [to you] of the Interactive Voice Response Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Interactive Voice Response Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

!