ITIL 4 Foundation Course Curriculum
Course Overview The ITIL 4 Foundation Course is designed to provide participants with a comprehensive understanding of the ITIL 4 framework and its application in managing IT services. The course is interactive, engaging, and comprehensive, with a focus on practical, real-world applications.
Course Objectives - Understand the key concepts and principles of ITIL 4
- Understand the ITIL 4 framework and its components
- Learn how to apply ITIL 4 principles in managing IT services
- Understand the importance of IT service management in achieving business objectives
- Gain a comprehensive understanding of the ITIL 4 Foundation certification
Course Outline Module 1: Introduction to ITIL 4
- Overview of ITIL 4
- History and evolution of ITIL
- Key concepts and principles of ITIL 4
- ITIL 4 framework and its components
- The importance of IT service management
Module 2: ITIL 4 Framework
- The ITIL 4 framework components
- The Service Value System (SVS)
- The Service Value Chain
- The ITIL 4 practices
- The importance of governance and management
Module 3: Service Management
- Introduction to service management
- Service management key concepts and principles
- Service management practices
- Service level management
- Service catalogue management
Module 4: ITIL 4 Practices
- General management practices
- Service management practices
- Technical management practices
- Continual improvement practices
- ITIL 4 practices and the Service Value Chain
Module 5: Service Value System
- Introduction to the Service Value System
- The Service Value System components
- The Service Value System and the ITIL 4 framework
- Creating value with the Service Value System
- Implementing the Service Value System
Module 6: Continual Improvement
- Introduction to continual improvement
- The continual improvement model
- Continual improvement practices
- Measuring and assessing performance
- Implementing continual improvement
Module 7: ITIL 4 Foundation Certification
- Overview of the ITIL 4 Foundation certification
- The certification process
- Exam format and content
- Tips for passing the exam
- Maintaining certification
Course Features - Interactive and engaging: The course is designed to be interactive and engaging, with a range of activities and exercises to help participants learn and retain the material.
- Comprehensive and up-to-date: The course covers all the key concepts and principles of ITIL 4, and is up-to-date with the latest developments and best practices.
- Practical and real-world: The course focuses on practical, real-world applications, with a range of case studies and examples to illustrate key concepts and principles.
- Expert instructors: The course is delivered by expert instructors with extensive experience in IT service management and ITIL 4.
- Certification: Participants who complete the course will receive a certificate issued by The Art of Service.
- Flexible learning: The course is designed to be flexible, with a range of learning options to suit different needs and preferences.
- User-friendly and mobile-accessible: The course is delivered online, and is designed to be user-friendly and mobile-accessible.
- Community-driven: The course includes a range of community-driven features, including discussion forums and live sessions.
- Actionable insights and hands-on projects: The course includes a range of actionable insights and hands-on projects to help participants apply the material in practice.
- Bite-sized lessons and lifetime access: The course is delivered in bite-sized lessons, and participants have lifetime access to the course materials.
- Gamification and progress tracking: The course includes a range of gamification features, including progress tracking and badges.
What to Expect Upon completion of the ITIL 4 Foundation Course, participants can expect to have a comprehensive understanding of the ITIL 4 framework and its application in managing IT services. They will be able to apply ITIL 4 principles in managing IT services, and will have gained a comprehensive understanding of the ITIL 4 Foundation certification.
Certification Participants who complete the course will receive a certificate issued by The Art of Service, a leading provider of IT service management training and certification.,
- Understand the key concepts and principles of ITIL 4
- Understand the ITIL 4 framework and its components
- Learn how to apply ITIL 4 principles in managing IT services
- Understand the importance of IT service management in achieving business objectives
- Gain a comprehensive understanding of the ITIL 4 Foundation certification
Course Outline Module 1: Introduction to ITIL 4
- Overview of ITIL 4
- History and evolution of ITIL
- Key concepts and principles of ITIL 4
- ITIL 4 framework and its components
- The importance of IT service management
Module 2: ITIL 4 Framework
- The ITIL 4 framework components
- The Service Value System (SVS)
- The Service Value Chain
- The ITIL 4 practices
- The importance of governance and management
Module 3: Service Management
- Introduction to service management
- Service management key concepts and principles
- Service management practices
- Service level management
- Service catalogue management
Module 4: ITIL 4 Practices
- General management practices
- Service management practices
- Technical management practices
- Continual improvement practices
- ITIL 4 practices and the Service Value Chain
Module 5: Service Value System
- Introduction to the Service Value System
- The Service Value System components
- The Service Value System and the ITIL 4 framework
- Creating value with the Service Value System
- Implementing the Service Value System
Module 6: Continual Improvement
- Introduction to continual improvement
- The continual improvement model
- Continual improvement practices
- Measuring and assessing performance
- Implementing continual improvement
Module 7: ITIL 4 Foundation Certification
- Overview of the ITIL 4 Foundation certification
- The certification process
- Exam format and content
- Tips for passing the exam
- Maintaining certification
Course Features - Interactive and engaging: The course is designed to be interactive and engaging, with a range of activities and exercises to help participants learn and retain the material.
- Comprehensive and up-to-date: The course covers all the key concepts and principles of ITIL 4, and is up-to-date with the latest developments and best practices.
- Practical and real-world: The course focuses on practical, real-world applications, with a range of case studies and examples to illustrate key concepts and principles.
- Expert instructors: The course is delivered by expert instructors with extensive experience in IT service management and ITIL 4.
- Certification: Participants who complete the course will receive a certificate issued by The Art of Service.
- Flexible learning: The course is designed to be flexible, with a range of learning options to suit different needs and preferences.
- User-friendly and mobile-accessible: The course is delivered online, and is designed to be user-friendly and mobile-accessible.
- Community-driven: The course includes a range of community-driven features, including discussion forums and live sessions.
- Actionable insights and hands-on projects: The course includes a range of actionable insights and hands-on projects to help participants apply the material in practice.
- Bite-sized lessons and lifetime access: The course is delivered in bite-sized lessons, and participants have lifetime access to the course materials.
- Gamification and progress tracking: The course includes a range of gamification features, including progress tracking and badges.
What to Expect Upon completion of the ITIL 4 Foundation Course, participants can expect to have a comprehensive understanding of the ITIL 4 framework and its application in managing IT services. They will be able to apply ITIL 4 principles in managing IT services, and will have gained a comprehensive understanding of the ITIL 4 Foundation certification.
Certification Participants who complete the course will receive a certificate issued by The Art of Service, a leading provider of IT service management training and certification.,
- Interactive and engaging: The course is designed to be interactive and engaging, with a range of activities and exercises to help participants learn and retain the material.
- Comprehensive and up-to-date: The course covers all the key concepts and principles of ITIL 4, and is up-to-date with the latest developments and best practices.
- Practical and real-world: The course focuses on practical, real-world applications, with a range of case studies and examples to illustrate key concepts and principles.
- Expert instructors: The course is delivered by expert instructors with extensive experience in IT service management and ITIL 4.
- Certification: Participants who complete the course will receive a certificate issued by The Art of Service.
- Flexible learning: The course is designed to be flexible, with a range of learning options to suit different needs and preferences.
- User-friendly and mobile-accessible: The course is delivered online, and is designed to be user-friendly and mobile-accessible.
- Community-driven: The course includes a range of community-driven features, including discussion forums and live sessions.
- Actionable insights and hands-on projects: The course includes a range of actionable insights and hands-on projects to help participants apply the material in practice.
- Bite-sized lessons and lifetime access: The course is delivered in bite-sized lessons, and participants have lifetime access to the course materials.
- Gamification and progress tracking: The course includes a range of gamification features, including progress tracking and badges.