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ITIL 4 Problem Management Practices Specialist Training

ITIL 4 Problem Management Practices Specialist Training

$299.00
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ITIL 4 Problem Management Practices Specialist Training

Become an ITIL 4 certified Problem Management Practices Specialist and enhance your skills in identifying and resolving the root cause of incidents.



Course Overview

This comprehensive course is designed to provide you with a deep understanding of the ITIL 4 Problem Management Practices Specialist role and the skills required to excel in this position. The course is interactive, engaging, and comprehensive, with a focus on practical, real-world applications.



Course Objectives

  • Understand the ITIL 4 Problem Management Practices Specialist role and its importance in the IT service management industry
  • Learn how to identify and prioritize problems
  • Understand how to investigate and diagnose problems
  • Develop skills in implementing solutions and preventing future incidents
  • Learn how to measure and report on problem management performance


Course Outline

Module 1: Introduction to ITIL 4 and Problem Management

  • Overview of ITIL 4 and its key principles
  • Introduction to Problem Management and its importance
  • The role of the Problem Management Practices Specialist
  • The relationship between Problem Management and other ITIL 4 practices

Module 2: Problem Management Principles and Concepts

  • Problem Management principles and concepts
  • Types of problems and their characteristics
  • Problem Management processes and activities
  • The importance of communication and stakeholder management

Module 3: Problem Identification and Prioritization

  • Methods for identifying problems
  • Techniques for prioritizing problems
  • Understanding the impact of problems on the business
  • Using data and analytics to inform problem identification and prioritization

Module 4: Problem Investigation and Diagnosis

  • Techniques for investigating problems
  • Methods for diagnosing the root cause of problems
  • Using tools and techniques such as 5 Whys and Fishbone Diagrams
  • The importance of documentation and knowledge management

Module 5: Problem Resolution and Prevention

  • Developing and implementing solutions
  • Preventing future incidents and problems
  • Using techniques such as Change Management and Release and Deployment Management
  • Measuring and reporting on the effectiveness of solutions

Module 6: Problem Management Performance Measurement and Reporting

  • Key performance indicators (KPIs) for Problem Management
  • Measuring and reporting on Problem Management performance
  • Using data and analytics to inform decision-making
  • Reporting on Problem Management performance to stakeholders

Module 7: Implementing Problem Management in the Organization

  • Assessing the organization's readiness for Problem Management
  • Developing a plan for implementing Problem Management
  • Implementing Problem Management processes and activities
  • Monitoring and evaluating the effectiveness of Problem Management


Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Practical and real-world applications
  • Expert instructors with industry experience
  • Certification upon completion issued by The Art of Service
  • Flexible learning options to suit your needs
  • User-friendly and mobile-accessible platform
  • Community-driven discussion forums
  • Actionable insights and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking to motivate learning


Certification

Upon completion of the course, participants will receive a certificate issued by The Art of Service, recognizing their achievement as an ITIL 4 Problem Management Practices Specialist.

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