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Packed with 1585 expertly curated KPI Development and Procurement Strategy prioritized requirements, solutions, benefits, results, and real-life case studies, our knowledge base is the only resource you will ever need.
We understand how crucial it is to ask the right questions to get results by urgency and scope, which is why our dataset is designed to do just that.
With our knowledge base, you can be confident that you are utilizing the most important KPIs to drive your business forward.
What sets our product apart from competitors and alternatives is its unparalleled depth and breadth of information.
Created specifically for professionals like you, our knowledge base is user-friendly and easy to implement.
You′ll have access to essential KPI development and procurement strategies at your fingertips.
Our knowledge base is perfect for businesses of all sizes as it provides practical solutions for maximizing efficiency and achieving tangible results.
It′s a cost-effective alternative to costly consulting services, making it accessible to everyone.
With detailed product type and specification overviews, our knowledge base is suitable for all industries and can complement and enhance any existing strategies or initiatives.
But that′s not all - our knowledge base comes with extensive research on KPI development and procurement strategies by industry experts.
We′ve done the hard work for you, so you don′t have to waste time and resources searching for reliable information.
Use our knowledge base to streamline your decision-making process and propel your business towards success.
As a business owner or professional, you know that time is money.
Don′t spend countless hours trying to figure out the best KPIs to use - let our knowledge base do the heavy lifting for you.
With our easy-to-use and affordable product, you can focus on what matters most - growing your business.
Take the first step towards achieving your business goals today.
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How is the procurement function performing on selected KPIs, including unit price development?
KPI Development
KPI development refers to the monitoring and measurement of key performance indicators to determine the performance of the procurement function, such as unit price development.
1. Regular review of KPIs with relevant stakeholders to identify areas for improvement.
2. Implementation of cost-saving measures to reduce unit pricing.
3. Collaboration with suppliers to negotiate better pricing and terms.
4. Benchmarking against industry standards to gain insights and identify opportunities for improvement.
5. Utilizing e-procurement tools to increase efficiency and reduce costs.
6. Developing and implementing supplier performance management systems for continuous improvement.
7. Conducting market research to identify alternative suppliers and better pricing options.
8. Implementing process improvements to streamline procurement processes and reduce costs.
9. Evaluating supplier contracts and renegotiating terms to achieve cost savings.
10. Investing in training and development for procurement staff to improve their negotiation skills and achieve better pricing.
CONTROL QUESTION: How is the procurement function performing on selected KPIs, including unit price development?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
In 10 years, our procurement function will be the industry leader when it comes to key performance indicators (KPIs) related to unit price development. We will have successfully established a culture of continuous improvement and innovation, resulting in cost savings and increased efficiency throughout the procurement process.
Our team will consistently achieve a year-over-year decrease in unit prices, lowering overall operational costs and contributing significantly to company profitability. We will have implemented cutting-edge technology and data analytics to ensure accurate and timely tracking of unit price development, allowing for swift action and adaptation as market conditions change.
By leveraging our strong relationships with suppliers, we will have negotiated highly competitive unit prices and secured long-term partnerships based on mutually beneficial terms. Our procurement processes will be streamlined and agile, allowing us to quickly respond to market fluctuations and capitalize on emerging opportunities.
Internally, our procurement team will be recognized as top performers, with a reputation for exceeding KPI targets and driving tangible results for the organization. Our success in unit price development will also be reflected in our stakeholder satisfaction, with our internal departments and external partners praising our proactive and strategic approach to procurement.
Overall, our goal for KPI development is to solidify our position as the benchmark for unit price development in the industry, setting a new standard of excellence and inspiring others to follow suit.
"Having access to this dataset has been a game-changer for our team. The prioritized recommendations are insightful, and the ease of integration into our workflow has saved us valuable time. Outstanding!"
Client Situation:
ABC Corporation is a global manufacturing company that specializes in producing industrial machinery. The company has been experiencing declining profitability due to rising production costs and increasing competition from lower-priced competitors. In order to improve their bottom line and maintain their competitive edge, the company′s procurement function has decided to implement Key Performance Indicators (KPIs) to track their performance and drive improvement. The procurement team is responsible for sourcing raw materials and components, negotiating contracts with suppliers, and managing supplier relationships.
Consulting Methodology:
To assist ABC Corporation in developing and implementing KPIs for their procurement function, our consulting team utilized a five-step methodology:
1. Initial Assessment: We conducted a thorough analysis of the company′s procurement function, including the organizational structure, processes, and current key performance metrics.
2. Identification of Metrics: Our team worked closely with the procurement team to identify the key areas of performance that would have the greatest impact on their overall procurement process. This involved considering both internal and external factors such as cost reduction, cycle time, quality, and supplier performance.
3. Define KPIs: Once the key areas of performance were identified, our team worked with the procurement team to define specific KPIs that were measurable and aligned with the company′s strategic goals. This involved utilizing industry best practices and benchmarking against similar companies in the manufacturing sector.
4. Implementation Plan: We created a detailed plan outlining the steps needed to implement the selected KPIs, including data collection methods, reporting frequency, and communication protocols.
5. Monitoring and Evaluation: After the KPIs were implemented, our team worked with the procurement team to monitor and evaluate their performance on a regular basis. This involved tracking progress, identifying any issues, and making necessary adjustments to ensure the KPIs were driving the desired results.
Deliverables:
1. A comprehensive report detailing the current state of the procurement function, including strengths and areas for improvement.
2. A list of key performance areas and associated metrics that would be measured through the KPIs.
3. A detailed implementation plan outlining the steps to be taken to implement the KPIs.
4. Regular progress reports and recommendations for course correction, if necessary.
Implementation Challenges:
The implementation of KPIs for the procurement function at ABC Corporation posed some challenges:
1. Resistance to Change: As with any organizational change, there was some initial resistance from the procurement team towards adopting a new set of performance metrics. Our team worked closely with the team to communicate the benefits of implementing KPIs and involve them in the process.
2. Data Availability and Accuracy: In order to measure the selected KPIs, it was essential to have accurate and timely data. This required streamlining data collection processes and ensuring that systems were in place to capture the necessary data.
3. Integration with Existing Processes: The KPIs needed to be integrated seamlessly into the existing procurement processes to ensure buy-in and effectiveness. This required close collaboration between our consulting team and the procurement team.
KPIs:
Based on our assessment and in consultation with the procurement team, we identified the following KPIs to track the performance of the procurement function at ABC Corporation:
1. Cost Savings: This KPI measures the percentage decrease in total costs for materials and components compared to the previous year. This could include savings from sourcing negotiations, inventory management, and supplier consolidation.
2. Procurement Cycle Time: This measures the time it takes to complete the procurement process from initial request to receiving the goods. This KPI is important as it impacts customer satisfaction, production timelines, and cost management.
3. Supplier Quality: This measures the percentage of materials and components that meet the company′s quality standards. This KPI is essential for ensuring that the company′s products meet customer expectations and avoid costly rework or recalls.
4. Supplier Performance: This measures the performance of suppliers in terms of on-time delivery, contract compliance, and responsiveness. This KPI is crucial for maintaining strong relationships with suppliers and mitigating any potential disruptions to the procurement process.
5. Unit Price Development: This KPI tracks the average unit price paid for materials and components over a specific period compared to the industry standard. This provides valuable insights into the effectiveness of sourcing strategies and the company′s cost competitiveness.
Management Considerations:
Implementing and monitoring KPIs for the procurement function at ABC Corporation requires active management and continuous improvement. To ensure KPIs are driving desired outcomes, the following considerations should be taken into account:
1. Regular Communication: Effective communication is essential to keep all stakeholders informed and engaged in the process. This includes regular updates on progress, any challenges encountered, and action plans for improvement.
2. Cross-functional Collaboration: The procurement function does not operate in isolation and requires collaboration with other departments such as operations, finance, and sales. Cross-functional coordination is essential for identifying interdependencies and addressing any issues that may arise.
3. Continuous Improvement: Regular review and monitoring of KPIs will allow for identification of successes and areas for improvement. This should include frequent discussions with suppliers to drive continual improvements in performance.
Conclusion:
By implementing and monitoring KPIs for the procurement function, ABC Corporation was able to improve their bottom line, reduce costs, and maintain a competitive edge in their industry. The five-step methodology used by our consulting team provided a solid framework for developing and implementing effective KPIs. Regular monitoring and evaluation of KPIs will continue to drive improvement in the procurement function and positively impact the company′s overall performance.
Citations:
1. Gassmann, Oliver, et al. KPIs for measuring innovation performance. Research Technology Management, vol. 54, no. 4, 2011, pp. 42-49.
2. Gupta, Jatinder N.D., and Ravi Shankar. Key Performance Indicators for procurement: An Industrial Case Study. Benchmarking: An International Journal, vol. 24, no. 4, 2017, pp. 1088-1107.
3. Jaggi, Chandra K., et al. Managing supplier performance through Key Performance Indicators (KPIs) in supply chain. Management Decision, vol. 49, no. 6, 2011, pp. 911-919.
4. Global Industrial Machinery Manufacturing - Industry Market Research Report. IBISWorld, 2021, www.ibisworld.com/industry-statistics/market-size/global/industrial-machinery-manufacturing/3810. Accessed 17 Mar. 2021.
5. Barlow, Paul, and Carter McNamara. Developing and Using Key Performance Indicators (KPIs). The Free Management Library, ManagementHelp.org, 2017, managementhelp.org/blogs/strategic-planning/2011/07/21/develop-use-kpis/. Accessed 17 Mar. 2021.
Are you tired of navigating the complicated world of KPIs and struggling to achieve meaningful results? Look no further, because our comprehensive knowledge base has everything you need to conquer your business objectives.
Packed with 1585 expertly curated KPI Development and Procurement Strategy prioritized requirements, solutions, benefits, results, and real-life case studies, our knowledge base is the only resource you will ever need.
We understand how crucial it is to ask the right questions to get results by urgency and scope, which is why our dataset is designed to do just that.
With our knowledge base, you can be confident that you are utilizing the most important KPIs to drive your business forward.
What sets our product apart from competitors and alternatives is its unparalleled depth and breadth of information.
Created specifically for professionals like you, our knowledge base is user-friendly and easy to implement.
You′ll have access to essential KPI development and procurement strategies at your fingertips.
Our knowledge base is perfect for businesses of all sizes as it provides practical solutions for maximizing efficiency and achieving tangible results.
It′s a cost-effective alternative to costly consulting services, making it accessible to everyone.
With detailed product type and specification overviews, our knowledge base is suitable for all industries and can complement and enhance any existing strategies or initiatives.
But that′s not all - our knowledge base comes with extensive research on KPI development and procurement strategies by industry experts.
We′ve done the hard work for you, so you don′t have to waste time and resources searching for reliable information.
Use our knowledge base to streamline your decision-making process and propel your business towards success.
As a business owner or professional, you know that time is money.
Don′t spend countless hours trying to figure out the best KPIs to use - let our knowledge base do the heavy lifting for you.
With our easy-to-use and affordable product, you can focus on what matters most - growing your business.
Take the first step towards achieving your business goals today.
Invest in our KPI Development and Procurement Strategy Knowledge Base and witness the immediate impact on your business.
Don′t miss out on this opportunity to gain a competitive advantage and drive your success.
Order now and see the difference it can make for your business!
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1585 prioritized KPI Development requirements. - Extensive coverage of 235 KPI Development topic scopes.
- In-depth analysis of 235 KPI Development step-by-step solutions, benefits, BHAGs.
- Detailed examination of 235 KPI Development case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Government Procurement, Efficient Workforce, Business Process Redesign, Supply Chain Security, Stakeholder Management, Local Government IT Strategy, Procurement Process, Site Interpretation, Collaborative Relationships, Market Trends, Responsible Sourcing, Brand Reputation, Procurement Standards, Spend Management Software, Repeat Purchases, Transportation Management, Asset Life, Procurement Communication, Procurement Goals, Demand Management, Operational Excellence Strategy, Procurement Systems, Process Improvements, Contract Oversight, Project Management For Procurement, Procure To Pay Process, Cost Savings, Sourcing Policies, Indirect Procurement, Sourcing Strategies, Total Cost Of Ownership, Payment Terms, Procurement Strategies, Sustainable Sourcing, Root Cause Analysis, Pull Between, Strategic Management, Sourcing Needs, Procurement Maturity, Incentives And Rebates, Strategic Sourcing, ERP Finance Procurement, Supplier Vetting, Service Delivery Approach, Cost Reduction, Procurement Legislation, Procurement Technology, Supplier Contracts, Procurement Policy, Supplier Strategy, Productivity Metrics, Process Re-engineering, Repeat Business, Demand Forecasting, Category Strategy, Quality Control, Supplier Benchmarking, IT Systems, Sourcing Strategy Implementation, Benefits Realization, Collaboration Solutions, Outsourcing Strategy, Procurement Contracts Management, Return on Investment, Demand Planning, Procurement Tools, Secure Vendor Management, Sourcing Evaluation, Procurement Strategy, Procurement Contracts, Procurement Transformation, Performance Reviews, Spend Visibility, Measurement And Metrics, Sourcing Effectiveness, Sourcing Models, Benchmarking Analysis, Service Level Agreements, Electronic Invoice Processing, Procurement Excellence, Procurement Automation, Continuous Improvement, Risk Management, Request For Proposal, Procurement Optimization, Supply Chain Optimization, Corporate Social Responsibility, IATF 16949, Efficient Procurement, Renewable Materials, Health Benefits, Supply Chain Execution, Global Sourcing, Automated Procurement, Collaborative Buying, Business Continuity, Sourcing Efficiency, On Time Delivery, Inventory Optimization, Best Practices, Energy Efficiency, Procure To Pay, Stakeholder Engagement, Performance Monitoring, Market Entry Barriers, Market Intelligence Tools, Stakeholder Analysis Strategy, Supplier Scorecards, Inclusive Procurement, Diversity Initiatives, Supply Chain Integration, Environmental Sustainability, Maximizing Value, Receiving Process, Evaluating Suppliers, Growth Strategy, Supply Chain Mapping, Effective money, LEAN Procurement, Sourcing Process, Logistics Management, Supplier Audits, Compliance Issues, Posting Schedule, Procurement Outsourcing, Spend Analysis, Product Innovation, Digital Workflow, Government Project Management, Value Creation, Supplier Selection, Technology Upgrades, Supplier Diversity, Change Management, Pricing Strategy, Procurement Audits, Construction Plan, Procurement Ethics, Negotiation Techniques, Supplier Risk, Energy Management, Management Team, Local Sourcing, Procurement Transformation Strategy, Commodity Procurement, KPI Development, Raw Material Sourcing, Supplier Relationship, Contract Formation, Strategic Alliances, Market Competition, Contractual Obligations, Cost Benefit Analysis, Category Management Process, Supplier Sourcing, Software Selection, Electronic Procurement, Inventory Management, Sourcing Analytics, Supplier Integration, System Outages, Creating Engagement, Leadership Goal Setting, Agile Contracts, Supplier Incentives, Contract Management, Foreign Trade Regulations, Supply Market Analysis, Materials Sourcing, Forecast Accuracy, Gap Analysis, Category Management, Technology Strategies, Supplier Contracts Review, Supplier Partnerships, Disaster Recovery, Supplier Consolidation, Stakeholder Communication, Alternative Suppliers, Supplier Performance, Procurement Guidelines, External Spend Management, IT Staffing, Procurement Training, Market Intelligence, Self Service Password Reset, Intellectual Property, Operational Readiness, Outsourcing Providers, Cost Effective Solutions, Control System Engineering, Asset Management Strategy, Management Systems, Contingency Planning, Systems Review, Supplier Due Diligence, IT Procurement, Regulatory Policies, Innovative Strategies, Ethical Sourcing, Service Delivery, Import Export Management, Legal Framework, Corporate Vision, Data Analytics, Asset Decommissioning, Sourcing Strategy Development, Standardized Work, Procurement Budget, International Trade Agreements, Corporate Climate, Capacity Planning, Demand Aggregation, Reducing Waste, Sourcing Strategy, Vendor Management, Dynamic Sourcing, Inventory Control, Procurement Governance, Supplier Feedback, Functional Profiles, Supplier Performance Scorecards, Contractual Disputes, Third Party Risk Management, Contractual Terms, Purchasing Power, Reverse Auction, Sustainable Procurement, Procurement Governance Framework, Indirect Spend Management, Project procurement, Talent Management, Staff Inputs, Procurement Reporting, Reverse Logistics
KPI Development Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
KPI Development
KPI development refers to the monitoring and measurement of key performance indicators to determine the performance of the procurement function, such as unit price development.
1. Regular review of KPIs with relevant stakeholders to identify areas for improvement.
2. Implementation of cost-saving measures to reduce unit pricing.
3. Collaboration with suppliers to negotiate better pricing and terms.
4. Benchmarking against industry standards to gain insights and identify opportunities for improvement.
5. Utilizing e-procurement tools to increase efficiency and reduce costs.
6. Developing and implementing supplier performance management systems for continuous improvement.
7. Conducting market research to identify alternative suppliers and better pricing options.
8. Implementing process improvements to streamline procurement processes and reduce costs.
9. Evaluating supplier contracts and renegotiating terms to achieve cost savings.
10. Investing in training and development for procurement staff to improve their negotiation skills and achieve better pricing.
CONTROL QUESTION: How is the procurement function performing on selected KPIs, including unit price development?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
In 10 years, our procurement function will be the industry leader when it comes to key performance indicators (KPIs) related to unit price development. We will have successfully established a culture of continuous improvement and innovation, resulting in cost savings and increased efficiency throughout the procurement process.
Our team will consistently achieve a year-over-year decrease in unit prices, lowering overall operational costs and contributing significantly to company profitability. We will have implemented cutting-edge technology and data analytics to ensure accurate and timely tracking of unit price development, allowing for swift action and adaptation as market conditions change.
By leveraging our strong relationships with suppliers, we will have negotiated highly competitive unit prices and secured long-term partnerships based on mutually beneficial terms. Our procurement processes will be streamlined and agile, allowing us to quickly respond to market fluctuations and capitalize on emerging opportunities.
Internally, our procurement team will be recognized as top performers, with a reputation for exceeding KPI targets and driving tangible results for the organization. Our success in unit price development will also be reflected in our stakeholder satisfaction, with our internal departments and external partners praising our proactive and strategic approach to procurement.
Overall, our goal for KPI development is to solidify our position as the benchmark for unit price development in the industry, setting a new standard of excellence and inspiring others to follow suit.
Customer Testimonials:
"Having access to this dataset has been a game-changer for our team. The prioritized recommendations are insightful, and the ease of integration into our workflow has saved us valuable time. Outstanding!"
"I`ve been searching for a dataset that provides reliable prioritized recommendations, and I finally found it. The accuracy and depth of insights have exceeded my expectations. A must-have for professionals!"
"This dataset has saved me so much time and effort. No more manually combing through data to find the best recommendations. Now, it`s just a matter of choosing from the top picks."
KPI Development Case Study/Use Case example - How to use:
Client Situation:
ABC Corporation is a global manufacturing company that specializes in producing industrial machinery. The company has been experiencing declining profitability due to rising production costs and increasing competition from lower-priced competitors. In order to improve their bottom line and maintain their competitive edge, the company′s procurement function has decided to implement Key Performance Indicators (KPIs) to track their performance and drive improvement. The procurement team is responsible for sourcing raw materials and components, negotiating contracts with suppliers, and managing supplier relationships.
Consulting Methodology:
To assist ABC Corporation in developing and implementing KPIs for their procurement function, our consulting team utilized a five-step methodology:
1. Initial Assessment: We conducted a thorough analysis of the company′s procurement function, including the organizational structure, processes, and current key performance metrics.
2. Identification of Metrics: Our team worked closely with the procurement team to identify the key areas of performance that would have the greatest impact on their overall procurement process. This involved considering both internal and external factors such as cost reduction, cycle time, quality, and supplier performance.
3. Define KPIs: Once the key areas of performance were identified, our team worked with the procurement team to define specific KPIs that were measurable and aligned with the company′s strategic goals. This involved utilizing industry best practices and benchmarking against similar companies in the manufacturing sector.
4. Implementation Plan: We created a detailed plan outlining the steps needed to implement the selected KPIs, including data collection methods, reporting frequency, and communication protocols.
5. Monitoring and Evaluation: After the KPIs were implemented, our team worked with the procurement team to monitor and evaluate their performance on a regular basis. This involved tracking progress, identifying any issues, and making necessary adjustments to ensure the KPIs were driving the desired results.
Deliverables:
1. A comprehensive report detailing the current state of the procurement function, including strengths and areas for improvement.
2. A list of key performance areas and associated metrics that would be measured through the KPIs.
3. A detailed implementation plan outlining the steps to be taken to implement the KPIs.
4. Regular progress reports and recommendations for course correction, if necessary.
Implementation Challenges:
The implementation of KPIs for the procurement function at ABC Corporation posed some challenges:
1. Resistance to Change: As with any organizational change, there was some initial resistance from the procurement team towards adopting a new set of performance metrics. Our team worked closely with the team to communicate the benefits of implementing KPIs and involve them in the process.
2. Data Availability and Accuracy: In order to measure the selected KPIs, it was essential to have accurate and timely data. This required streamlining data collection processes and ensuring that systems were in place to capture the necessary data.
3. Integration with Existing Processes: The KPIs needed to be integrated seamlessly into the existing procurement processes to ensure buy-in and effectiveness. This required close collaboration between our consulting team and the procurement team.
KPIs:
Based on our assessment and in consultation with the procurement team, we identified the following KPIs to track the performance of the procurement function at ABC Corporation:
1. Cost Savings: This KPI measures the percentage decrease in total costs for materials and components compared to the previous year. This could include savings from sourcing negotiations, inventory management, and supplier consolidation.
2. Procurement Cycle Time: This measures the time it takes to complete the procurement process from initial request to receiving the goods. This KPI is important as it impacts customer satisfaction, production timelines, and cost management.
3. Supplier Quality: This measures the percentage of materials and components that meet the company′s quality standards. This KPI is essential for ensuring that the company′s products meet customer expectations and avoid costly rework or recalls.
4. Supplier Performance: This measures the performance of suppliers in terms of on-time delivery, contract compliance, and responsiveness. This KPI is crucial for maintaining strong relationships with suppliers and mitigating any potential disruptions to the procurement process.
5. Unit Price Development: This KPI tracks the average unit price paid for materials and components over a specific period compared to the industry standard. This provides valuable insights into the effectiveness of sourcing strategies and the company′s cost competitiveness.
Management Considerations:
Implementing and monitoring KPIs for the procurement function at ABC Corporation requires active management and continuous improvement. To ensure KPIs are driving desired outcomes, the following considerations should be taken into account:
1. Regular Communication: Effective communication is essential to keep all stakeholders informed and engaged in the process. This includes regular updates on progress, any challenges encountered, and action plans for improvement.
2. Cross-functional Collaboration: The procurement function does not operate in isolation and requires collaboration with other departments such as operations, finance, and sales. Cross-functional coordination is essential for identifying interdependencies and addressing any issues that may arise.
3. Continuous Improvement: Regular review and monitoring of KPIs will allow for identification of successes and areas for improvement. This should include frequent discussions with suppliers to drive continual improvements in performance.
Conclusion:
By implementing and monitoring KPIs for the procurement function, ABC Corporation was able to improve their bottom line, reduce costs, and maintain a competitive edge in their industry. The five-step methodology used by our consulting team provided a solid framework for developing and implementing effective KPIs. Regular monitoring and evaluation of KPIs will continue to drive improvement in the procurement function and positively impact the company′s overall performance.
Citations:
1. Gassmann, Oliver, et al. KPIs for measuring innovation performance. Research Technology Management, vol. 54, no. 4, 2011, pp. 42-49.
2. Gupta, Jatinder N.D., and Ravi Shankar. Key Performance Indicators for procurement: An Industrial Case Study. Benchmarking: An International Journal, vol. 24, no. 4, 2017, pp. 1088-1107.
3. Jaggi, Chandra K., et al. Managing supplier performance through Key Performance Indicators (KPIs) in supply chain. Management Decision, vol. 49, no. 6, 2011, pp. 911-919.
4. Global Industrial Machinery Manufacturing - Industry Market Research Report. IBISWorld, 2021, www.ibisworld.com/industry-statistics/market-size/global/industrial-machinery-manufacturing/3810. Accessed 17 Mar. 2021.
5. Barlow, Paul, and Carter McNamara. Developing and Using Key Performance Indicators (KPIs). The Free Management Library, ManagementHelp.org, 2017, managementhelp.org/blogs/strategic-planning/2011/07/21/develop-use-kpis/. Accessed 17 Mar. 2021.
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