Skip to main content
Mastering IT Service Delivery Models for Business Success

Mastering IT Service Delivery Models for Business Success

$299.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Mastering IT Service Delivery Models for Business Success

Mastering IT Service Delivery Models for Business Success

This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to master IT service delivery models and drive business success. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and personalized course content
  • Up-to-date and practical information on IT service delivery models
  • Real-world applications and case studies
  • High-quality content developed by expert instructors
  • Certificate issued by The Art of Service upon completion
  • Flexible learning options, including mobile accessibility
  • User-friendly and community-driven learning platform
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Chapter 1: Introduction to IT Service Delivery Models

Topic 1.1: Defining IT Service Delivery Models

  • Understanding the importance of IT service delivery models
  • Defining key terms and concepts
  • Overview of different IT service delivery models

Topic 1.2: Benefits and Challenges of IT Service Delivery Models

  • Benefits of implementing IT service delivery models
  • Challenges and limitations of IT service delivery models
  • Best practices for overcoming challenges

Chapter 2: ITIL Service Delivery Models

Topic 2.1: ITIL Service Strategy

  • Understanding ITIL service strategy
  • Defining services and service portfolios
  • Service catalog management

Topic 2.2: ITIL Service Design

  • Understanding ITIL service design
  • Service catalog management
  • Capacity management
  • Availability management

Topic 2.3: ITIL Service Transition

  • Understanding ITIL service transition
  • Change management
  • Service asset and configuration management
  • Release and deployment management

Topic 2.4: ITIL Service Operation

  • Understanding ITIL service operation
  • Service desk management
  • Incident management
  • Problem management

Topic 2.5: ITIL Continual Service Improvement

  • Understanding ITIL continual service improvement
  • Service reporting
  • Service level management
  • Continual service improvement

Chapter 3: Agile and Scrum Service Delivery Models

Topic 3.1: Introduction to Agile and Scrum

  • Understanding Agile and Scrum principles
  • Benefits and challenges of Agile and Scrum
  • Best practices for implementing Agile and Scrum

Topic 3.2: Agile Service Delivery

  • Understanding Agile service delivery
  • Agile service design
  • Agile service transition
  • Agile service operation

Topic 3.3: Scrum Service Delivery

  • Understanding Scrum service delivery
  • Scrum roles and responsibilities
  • Scrum ceremonies and artifacts
  • Scrum service delivery best practices

Chapter 4: DevOps Service Delivery Models

Topic 4.1: Introduction to DevOps

  • Understanding DevOps principles
  • Benefits and challenges of DevOps
  • Best practices for implementing DevOps

Topic 4.2: DevOps Service Delivery

  • Understanding DevOps service delivery
  • DevOps service design
  • DevOps service transition
  • DevOps service operation

Topic 4.3: DevOps Tools and Techniques

  • Understanding DevOps tools and techniques
  • Continuous integration and delivery
  • Automated testing and deployment
  • Monitoring and feedback

Chapter 5: Cloud Computing Service Delivery Models

Topic 5.1: Introduction to Cloud Computing

  • Understanding cloud computing principles
  • Benefits and challenges of cloud computing
  • Best practices for implementing cloud computing

Topic 5.2: Cloud Service Delivery

  • Understanding cloud service delivery
  • Cloud service design
  • Cloud service transition
  • Cloud service operation

Topic 5.3: Cloud Service Models

  • Understanding cloud service models
  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS)
  • Software as a Service (SaaS)

Chapter 6: IT Service Delivery Model Implementation

Topic 6.1: Planning and Designing IT Service Delivery Models

  • Understanding the importance of planning and designing IT service delivery models
  • Defining the scope and objectives of IT service delivery models
  • Identifying the key stakeholders and their roles

Topic 6.2: Implementing IT Service Delivery Models

  • Understanding the implementation process
  • Defining the implementation plan
  • Identifying and mitigating risks
  • Monitoring and controlling the implementation process

Topic 6.,

!