Skip to main content
Mastering IT Service Management; A Comprehensive Guide to Ensuring Total Coverage for MSPs

Mastering IT Service Management; A Comprehensive Guide to Ensuring Total Coverage for MSPs

$299.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Mastering IT Service Management: A Comprehensive Guide to Ensuring Total Coverage for MSPs

Mastering IT Service Management: A Comprehensive Guide to Ensuring Total Coverage for MSPs

This extensive and detailed course curriculum is designed to provide participants with a comprehensive understanding of IT service management, ensuring total coverage for MSPs. Upon completion, participants will receive a certificate issued by The Art of Service.

This course is interactive, engaging, comprehensive, personalized, up-to-date, practical, and features real-world applications, high-quality content, expert instructors, certification, flexible learning, user-friendly, mobile-accessible, community-driven, actionable insights, hands-on projects, bite-sized lessons, lifetime access, gamification, and progress tracking.



Chapter 1: Introduction to IT Service Management

  • Defining IT Service Management: Understanding the fundamentals of IT service management and its importance in the IT industry.
  • History of IT Service Management: Exploring the evolution of IT service management and its current state.
  • Key Concepts and Terminology: Familiarizing yourself with essential IT service management concepts and terminology.
  • Benefits of IT Service Management: Discovering the benefits of implementing IT service management in your organization.


Chapter 2: IT Service Management Frameworks and Standards

  • ITIL (Information Technology Infrastructure Library): Understanding the ITIL framework and its application in IT service management.
  • COBIT (Control Objectives for Information and Related Technology): Exploring the COBIT framework and its role in IT service management.
  • ISO/IEC 20000: Familiarizing yourself with the ISO/IEC 20000 standard and its significance in IT service management.
  • Other Frameworks and Standards: Discovering other IT service management frameworks and standards, such as DevOps and Agile.


Chapter 3: IT Service Management Processes

  • Service Strategy: Understanding the service strategy process and its importance in IT service management.
  • Service Design: Exploring the service design process and its role in IT service management.
  • Service Transition: Familiarizing yourself with the service transition process and its significance in IT service management.
  • Service Operation: Discovering the service operation process and its importance in IT service management.
  • Continual Service Improvement: Understanding the continual service improvement process and its role in IT service management.


Chapter 4: IT Service Management Tools and Technologies

  • Service Management Software: Exploring various service management software options, such as incident management and problem management tools.
  • IT Service Management Platforms: Familiarizing yourself with IT service management platforms, such as ServiceNow and BMC Helix.
  • Cloud-Based IT Service Management Solutions: Discovering cloud-based IT service management solutions, such as AWS and Azure.
  • Artificial Intelligence and Machine Learning in IT Service Management: Understanding the role of AI and ML in IT service management.


Chapter 5: IT Service Management Best Practices

  • Implementing IT Service Management: Understanding the steps involved in implementing IT service management in your organization.
  • IT Service Management Governance: Exploring IT service management governance and its importance in ensuring successful IT service management.
  • IT Service Management Metrics and Reporting: Familiarizing yourself with IT service management metrics and reporting, including key performance indicators (KPIs) and service level agreements (SLAs).
  • Continual Service Improvement Best Practices: Discovering best practices for continual service improvement, including regular assessments and evaluations.


Chapter 6: IT Service Management for MSPs

  • MSP-Specific IT Service Management Challenges: Understanding the unique IT service management challenges faced by MSPs.
  • IT Service Management Solutions for MSPs: Exploring IT service management solutions specifically designed for MSPs, including multi-tenancy and scalability.
  • MSP IT Service Management Best Practices: Familiarizing yourself with IT service management best practices specifically for MSPs, including customer onboarding and offboarding.
  • Growing Your MSP Business with IT Service Management: Discovering how to leverage IT service management to grow your MSP business.


Chapter 7: IT Service Management Case Studies and Examples

  • Real-World IT Service Management Examples: Exploring real-world examples of IT service management in action, including success stories and lessons learned.
  • IT Service Management Case Studies: Familiarizing yourself with in-depth case studies of IT service management implementations, including challenges, solutions, and outcomes.
  • Applying IT Service Management Principles to Real-World Scenarios: Discovering how to apply IT service management principles to real-world scenarios, including common challenges and obstacles.


Chapter 8: IT Service Management Certification and Training

  • IT Service Management Certification Options: Exploring various IT service management certification options, including ITIL and COBIT.
  • IT Service Management Training and Education: Familiarizing yourself with IT service management training and education options, including online courses and in-person training.
  • Preparing for IT Service Management Certification Exams: Discovering how to prepare for IT service management certification exams, including study tips and resources.


Chapter 9: IT Service Management Career Development

  • IT Service Management Career Paths: Exploring various IT service management career paths, including service desk manager and IT service management consultant.
  • IT Service Management Job Roles and Responsibilities: Familiarizing yourself with IT service management job roles and responsibilities, including service level manager and problem manager.
  • Advancing Your IT Service Management Career: Discovering how to advance your IT service management career, including networking and professional development opportunities.


Chapter 10: Conclusion and Next Steps

  • Summary of Key Takeaways: Summarizing key takeaways from the course, including IT service management principles, processes, and best practices.
  • Applying IT Service Management Principles in Your Organization: Discovering how to apply IT service management principles in your organization, including implementation and governance.
  • Continuing Your IT Service Management Journey: Exploring next steps in your IT service management journey, including ongoing,
!