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Mastering IT Service Management Best Practices with ITIL 4 Certification Training

Mastering IT Service Management Best Practices with ITIL 4 Certification Training

USD212.89
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Mastering IT Service Management Best Practices with ITIL 4 Certification Training

This comprehensive course is designed to equip IT professionals with the knowledge and skills required to implement ITIL 4 best practices and achieve ITIL 4 certification. The course curriculum is extensive, covering over 80 topics organized into chapters, and is delivered in an engaging, interactive, and personalized manner.



Course Overview

The Mastering IT Service Management Best Practices with ITIL 4 Certification Training course is a comprehensive program that covers the ITIL 4 framework, including the key concepts, principles, and practices. The course is designed to provide a deep understanding of IT service management and the ITIL 4 framework, enabling participants to apply ITIL 4 principles and practices in real-world scenarios.



Course Objectives

  • Understand the key concepts and principles of ITIL 4
  • Learn how to apply ITIL 4 practices in real-world scenarios
  • Gain a deep understanding of IT service management and the ITIL 4 framework
  • Prepare for the ITIL 4 certification exam
  • Improve IT service management skills and knowledge


Course Outline

Module 1: Introduction to ITIL 4

  • Overview of ITIL 4
  • Key concepts and principles
  • ITIL 4 framework
  • Service management and ITIL 4

Module 2: ITIL 4 Foundation

  • ITIL 4 foundation concepts
  • Service management components
  • Service relationships
  • Service value system

Module 3: Service Management

  • Service management definitions
  • Service management components
  • Service management practices
  • Service management processes

Module 4: ITIL 4 Practices

  • General management practices
  • Service management practices
  • Technical management practices
  • Practitioner roles and responsibilities

Module 5: Service Desk and Incident Management

  • Service desk function
  • Incident management process
  • Incident management practices
  • Incident management metrics

Module 6: Problem Management

  • Problem management process
  • Problem management practices
  • Problem management metrics
  • Problem management roles and responsibilities

Module 7: Change Control and Service Asset and Configuration Management

  • Change control process
  • Change control practices
  • Service asset and configuration management
  • Service asset and configuration management practices

Module 8: Release and Deployment Management

  • Release and deployment management process
  • Release and deployment management practices
  • Release and deployment management metrics
  • Release and deployment management roles and responsibilities

Module 9: ITIL 4 Specialist – Create, Deliver and Support

  • HVIT (High Velocity IT) and ITIL 4
  • ITIL 4 and DevOps
  • ITIL 4 and Agile
  • ITIL 4 and Lean

Module 10: ITIL 4 Specialist – Drive Stakeholder Value

  • Understanding stakeholders
  • Stakeholder engagement
  • Service level management
  • Service catalogue management


Course Features

  • Interactive and engaging: The course includes interactive elements, such as gamification, quizzes, and discussions, to keep participants engaged.
  • Comprehensive and up-to-date: The course covers the latest ITIL 4 framework and best practices.
  • Personalized learning: The course is designed to accommodate different learning styles and preferences.
  • Practical and real-world applications: The course includes real-world examples and case studies to illustrate key concepts.
  • Expert instructors: The course is delivered by experienced instructors who are ITIL 4 certified.
  • Certification: Participants receive an ITIL 4 certification upon completion of the course, issued by The Art of Service.
  • Flexible learning: The course is available online, allowing participants to learn at their own pace.
  • User-friendly and mobile-accessible: The course is designed to be accessible on a variety of devices.
  • Community-driven: The course includes a community forum for discussion and support.
  • Actionable insights: The course provides participants with actionable insights and practical advice.
  • Hands-on projects: The course includes hands-on projects to apply key concepts.
  • Bite-sized lessons: The course is broken down into bite-sized lessons for easier learning.
  • Lifetime access: Participants have lifetime access to the course materials.
  • Progress tracking: The course includes progress tracking to monitor participant progress.


What to Expect

Upon completion of the Mastering IT Service Management Best Practices with ITIL 4 Certification Training course, participants can expect to:

  • Gain a deep understanding of ITIL 4 and IT service management
  • Be able to apply ITIL 4 principles and practices in real-world scenarios
  • Improve their IT service management skills and knowledge
  • Receive an ITIL 4 certification issued by The Art of Service
  • Enhance their career prospects and opportunities
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