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Mastering IT Service Management with BMC Remedy ITSM Suite

Mastering IT Service Management with BMC Remedy ITSM Suite

USD212.71
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering IT Service Management with BMC Remedy ITSM Suite

Mastering IT Service Management with BMC Remedy ITSM Suite

This comprehensive course is designed to equip you with the knowledge and skills needed to master IT service management using the BMC Remedy ITSM Suite. Upon completion, participants receive a certificate issued by The Art of Service.



Course Features

  • Interactive: Engage with our expert instructors and peers through interactive discussions and activities.
  • Engaging: Enjoy a comprehensive and personalized learning experience.
  • Comprehensive: Cover all aspects of IT service management with the BMC Remedy ITSM Suite.
  • Personalized: Get tailored feedback and guidance from our expert instructors.
  • Up-to-date: Stay current with the latest developments and best practices in IT service management.
  • Practical: Apply your knowledge through real-world projects and case studies.
  • Real-world applications: Learn how to apply the BMC Remedy ITSM Suite in real-world scenarios.
  • High-quality content: Access a wealth of high-quality learning materials, including video lessons, quizzes, and assessments.
  • Expert instructors: Learn from experienced instructors with extensive knowledge of IT service management and the BMC Remedy ITSM Suite.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Flexible learning: Study at your own pace, anytime, anywhere.
  • User-friendly: Navigate our intuitive learning platform with ease.
  • Mobile-accessible: Access your course materials on any device, including smartphones and tablets.
  • Community-driven: Join a community of like-minded professionals and stay connected with peers and instructors.
  • Actionable insights: Gain practical insights and knowledge that can be applied immediately.
  • Hands-on projects: Apply your knowledge through hands-on projects and case studies.
  • Bite-sized lessons: Learn in bite-sized chunks, with each lesson lasting around 20-30 minutes.
  • Lifetime access: Enjoy lifetime access to your course materials.
  • Gamification: Engage with our gamified learning platform and earn rewards for your progress.
  • Progress tracking: Track your progress and stay motivated with our progress tracking features.


Course Outline

Chapter 1: Introduction to IT Service Management

Topic 1.1: Defining IT Service Management

  • Definition of IT service management
  • Key concepts and principles
  • Benefits of IT service management

Topic 1.2: Overview of the BMC Remedy ITSM Suite

  • Introduction to the BMC Remedy ITSM Suite
  • Key features and functionalities
  • Benefits of using the BMC Remedy ITSM Suite

Chapter 2: Service Desk Management

Topic 2.1: Defining Service Desk Management

  • Definition of service desk management
  • Key concepts and principles
  • Benefits of service desk management

Topic 2.2: Implementing Service Desk Management with the BMC Remedy ITSM Suite

  • Configuring the service desk module
  • Creating and managing service requests
  • Assigning and tracking service requests

Chapter 3: Incident Management

Topic 3.1: Defining Incident Management

  • Definition of incident management
  • Key concepts and principles
  • Benefits of incident management

Topic 3.2: Implementing Incident Management with the BMC Remedy ITSM Suite

  • Configuring the incident management module
  • Creating and managing incident records
  • Assigning and tracking incident records

Chapter 4: Problem Management

Topic 4.1: Defining Problem Management

  • Definition of problem management
  • Key concepts and principles
  • Benefits of problem management

Topic 4.2: Implementing Problem Management with the BMC Remedy ITSM Suite

  • Configuring the problem management module
  • Creating and managing problem records
  • Assigning and tracking problem records

Chapter 5: Change Management

Topic 5.1: Defining Change Management

  • Definition of change management
  • Key concepts and principles
  • Benefits of change management

Topic 5.2: Implementing Change Management with the BMC Remedy ITSM Suite

  • Configuring the change management module
  • Creating and managing change requests
  • Assigning and tracking change requests

Chapter 6: Release and Deployment Management

Topic 6.1: Defining Release and Deployment Management

  • Definition of release and deployment management
  • Key concepts and principles
  • Benefits of release and deployment management

Topic 6.2: Implementing Release and Deployment Management with the BMC Remedy ITSM Suite

  • Configuring the release and deployment management module
  • Creating and managing release and deployment plans
  • Assigning and tracking release and deployment plans

Chapter 7: Service Level Management

Topic 7.1: Defining Service Level Management

  • Definition of service level management
  • Key concepts and principles
  • Benefits of service level management

Topic 7.2: Implementing Service Level Management with the BMC Remedy ITSM Suite

  • Configuring the service level management module
  • Creating and managing service level agreements
  • Assigning and tracking service level agreements
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