Mastering Service Portfolio Management: Strategies for Optimal Business Performance
Course Overview This comprehensive course is designed to equip participants with the knowledge, skills, and strategies necessary to master service portfolio management and drive optimal business performance. Through interactive and engaging lessons, participants will gain a deep understanding of service portfolio management principles, frameworks, and best practices.
Course Objectives - Understand the fundamentals of service portfolio management and its role in driving business success
- Develop a comprehensive service portfolio management framework tailored to your organization's needs
- Learn how to assess, prioritize, and optimize your service portfolio for maximum value
- Master the art of service portfolio governance, risk management, and compliance
- Develop a culture of continuous improvement and innovation in service portfolio management
Course Outline Module 1: Introduction to Service Portfolio Management
- Defining service portfolio management and its importance in business
- Understanding the service portfolio management lifecycle
- Identifying key stakeholders and their roles in service portfolio management
- Developing a service portfolio management framework
Module 2: Service Portfolio Management Principles and Frameworks
- Understanding service portfolio management principles and frameworks
- ITIL and its application in service portfolio management
- COBIT and its role in service portfolio governance
- ISO/IEC 20000 and its standards for service portfolio management
Module 3: Service Portfolio Assessment and Prioritization
- Assessing the current state of your service portfolio
- Prioritizing services based on business value and customer needs
- Developing a service portfolio roadmap
- Identifying opportunities for service portfolio optimization
Module 4: Service Portfolio Optimization and Innovation
- Optimizing your service portfolio for maximum value
- Developing a culture of innovation in service portfolio management
- Identifying opportunities for service portfolio growth and expansion
- Developing a service portfolio innovation strategy
Module 5: Service Portfolio Governance, Risk Management, and Compliance
- Understanding service portfolio governance and its importance
- Developing a service portfolio governance framework
- Managing risk in service portfolio management
- Ensuring compliance with regulatory requirements
Module 6: Service Portfolio Management Tools and Techniques
- Understanding service portfolio management tools and techniques
- Developing a service portfolio management toolkit
- Using service portfolio management software and platforms
- Developing a service portfolio management dashboard
Module 7: Service Portfolio Management Best Practices and Case Studies
- Learning from service portfolio management best practices and case studies
- Developing a service portfolio management benchmarking framework
- Identifying opportunities for service portfolio management improvement
- Developing a service portfolio management lessons learned document
Module 8: Service Portfolio Management Implementation and Sustainability
- Developing a service portfolio management implementation plan
- Identifying key stakeholders and their roles in service portfolio management implementation
- Developing a service portfolio management sustainability strategy
- Ensuring ongoing service portfolio management improvement and innovation
Course Features - Interactive and engaging lessons designed to facilitate learning and retention
- Comprehensive course materials including video lessons, readings, and assignments
- Personalized feedback and support from expert instructors
- Up-to-date and practical content aligned with industry best practices and standards
- Real-world applications and case studies to illustrate key concepts and principles
- High-quality content developed by expert instructors with extensive industry experience
- Certification issued by The Art of Service upon completion of the course
- Flexible learning options including self-paced and instructor-led formats
- User-friendly and mobile-accessible platform for easy access to course materials
- Community-driven discussion forum for networking and collaboration with peers
- Actionable insights and hands-on projects to apply learning to real-world scenarios
- Bite-sized lessons and lifetime access to course materials for ongoing learning and reference
- Gamification and progress tracking to facilitate engagement and motivation
Certification Upon completion of the course, participants will receive a certification issued by The Art of Service, demonstrating their mastery of service portfolio management principles, frameworks, and best practices.
Target Audience - Service portfolio managers and directors
- IT service management professionals
- Business analysts and consultants
- Project managers and coordinators
- Anyone interested in service portfolio management and its role in driving business success
,
- Understand the fundamentals of service portfolio management and its role in driving business success
- Develop a comprehensive service portfolio management framework tailored to your organization's needs
- Learn how to assess, prioritize, and optimize your service portfolio for maximum value
- Master the art of service portfolio governance, risk management, and compliance
- Develop a culture of continuous improvement and innovation in service portfolio management
Course Outline Module 1: Introduction to Service Portfolio Management
- Defining service portfolio management and its importance in business
- Understanding the service portfolio management lifecycle
- Identifying key stakeholders and their roles in service portfolio management
- Developing a service portfolio management framework
Module 2: Service Portfolio Management Principles and Frameworks
- Understanding service portfolio management principles and frameworks
- ITIL and its application in service portfolio management
- COBIT and its role in service portfolio governance
- ISO/IEC 20000 and its standards for service portfolio management
Module 3: Service Portfolio Assessment and Prioritization
- Assessing the current state of your service portfolio
- Prioritizing services based on business value and customer needs
- Developing a service portfolio roadmap
- Identifying opportunities for service portfolio optimization
Module 4: Service Portfolio Optimization and Innovation
- Optimizing your service portfolio for maximum value
- Developing a culture of innovation in service portfolio management
- Identifying opportunities for service portfolio growth and expansion
- Developing a service portfolio innovation strategy
Module 5: Service Portfolio Governance, Risk Management, and Compliance
- Understanding service portfolio governance and its importance
- Developing a service portfolio governance framework
- Managing risk in service portfolio management
- Ensuring compliance with regulatory requirements
Module 6: Service Portfolio Management Tools and Techniques
- Understanding service portfolio management tools and techniques
- Developing a service portfolio management toolkit
- Using service portfolio management software and platforms
- Developing a service portfolio management dashboard
Module 7: Service Portfolio Management Best Practices and Case Studies
- Learning from service portfolio management best practices and case studies
- Developing a service portfolio management benchmarking framework
- Identifying opportunities for service portfolio management improvement
- Developing a service portfolio management lessons learned document
Module 8: Service Portfolio Management Implementation and Sustainability
- Developing a service portfolio management implementation plan
- Identifying key stakeholders and their roles in service portfolio management implementation
- Developing a service portfolio management sustainability strategy
- Ensuring ongoing service portfolio management improvement and innovation
Course Features - Interactive and engaging lessons designed to facilitate learning and retention
- Comprehensive course materials including video lessons, readings, and assignments
- Personalized feedback and support from expert instructors
- Up-to-date and practical content aligned with industry best practices and standards
- Real-world applications and case studies to illustrate key concepts and principles
- High-quality content developed by expert instructors with extensive industry experience
- Certification issued by The Art of Service upon completion of the course
- Flexible learning options including self-paced and instructor-led formats
- User-friendly and mobile-accessible platform for easy access to course materials
- Community-driven discussion forum for networking and collaboration with peers
- Actionable insights and hands-on projects to apply learning to real-world scenarios
- Bite-sized lessons and lifetime access to course materials for ongoing learning and reference
- Gamification and progress tracking to facilitate engagement and motivation
Certification Upon completion of the course, participants will receive a certification issued by The Art of Service, demonstrating their mastery of service portfolio management principles, frameworks, and best practices.
Target Audience - Service portfolio managers and directors
- IT service management professionals
- Business analysts and consultants
- Project managers and coordinators
- Anyone interested in service portfolio management and its role in driving business success
,
- Interactive and engaging lessons designed to facilitate learning and retention
- Comprehensive course materials including video lessons, readings, and assignments
- Personalized feedback and support from expert instructors
- Up-to-date and practical content aligned with industry best practices and standards
- Real-world applications and case studies to illustrate key concepts and principles
- High-quality content developed by expert instructors with extensive industry experience
- Certification issued by The Art of Service upon completion of the course
- Flexible learning options including self-paced and instructor-led formats
- User-friendly and mobile-accessible platform for easy access to course materials
- Community-driven discussion forum for networking and collaboration with peers
- Actionable insights and hands-on projects to apply learning to real-world scenarios
- Bite-sized lessons and lifetime access to course materials for ongoing learning and reference
- Gamification and progress tracking to facilitate engagement and motivation
Certification Upon completion of the course, participants will receive a certification issued by The Art of Service, demonstrating their mastery of service portfolio management principles, frameworks, and best practices.
Target Audience - Service portfolio managers and directors
- IT service management professionals
- Business analysts and consultants
- Project managers and coordinators
- Anyone interested in service portfolio management and its role in driving business success
,
- Service portfolio managers and directors
- IT service management professionals
- Business analysts and consultants
- Project managers and coordinators
- Anyone interested in service portfolio management and its role in driving business success