Service Experience Toolkit


• Be certain that your design evaluates methods to improve the Sections efficiency and to provide a high level of Customer Service to external and Internal Customers.
  
  

• Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent Service Product delivery.
  
  

• Ensure service needs and SLAs by reviewing support Management System, providing training, and making sure the Knowledge Base information is accurate and up to date.
  
  

• Drive the core Product Design team to meet or exceed program objectives (Cost, Quality, Schedule, Features, Fulfillment/Continuity of Supply, Solution delivery across products and service offerings, and Customer Specific Needs).
  
  

• Facilitate the delivery of the service by establishing the relationship with the customer, agreeing to the points of interaction and escalation, managing the services budget and ensuring the Continuous Delivery of the service according to the SLA.
  
  

• Ensure your corporation develops, implements and monitors appropriate UnIT Procedures for effective Service Delivery and administrative efficiency.
  
  

• Pursue Sales Leads, personally visiting existing and new customers, assess Customer Needs and suggest appropriate products and services, prepare price quotes, delivery dates and service obligations to meet established revenue targets.
  
  

• Provide insight and guidance to IT software and hardware upgrades and other projects to ensure Production Environments meet and exceed minimum security standards and integrate with Internal Processes for service and support.
  
  

• Confirm your organization develops and implements long term IT Strategy for your organization to maintain a Secure Environment, facilitate Service Delivery, ensurE Business continuity, and control costs.
  
  

• Be certain that your organization complies; monitors, evaluate, and helps maximize Customer Service Delivery and Customer Satisfaction.
  
  

• Provide Effective Communication by supplying daily updates to Service Management, technical staff and account executives.
  
  

• Be accountable for planning projects with the Core Service Design Team, selecting appropriate Service Design tools and methods for the various stages.
  
  

• Warrant that your organization provides the Management Of Service planning and scheduling with complex and comprehensive technical trending reports that analyze and evaluate Service Delivery, service consumption and other transit related data.
  
  

• Establish that your operation identifies methods, solutions, and provides Project Leadership and management in order to provide a high Level Of Service and stable operation of your organizations overall IT infrastructure.
  
  

• Provide architecture and connectivity design, workLoad Optimization and Solution Design leveraging Platform As A Service (PaaS), Infrastructure As A Service (IaaS) and Software as a Service (SaaS) as offered by partner Cloud Solution Providers (CSPs).
  
  

• Manage work with multiplE Business stake holders, field service personnel, and internal Cloud Development, operations, security and support teams.
  
  

• Develop and execute a strategy to ensure client retention and growth through close interaction with the commercial sales teams, Service Teams, Performance Partnership Consultants and commercial Customer Success Advocates.
  
  

• Be accountable for monitoring in real time the KPI compliance for all teams and activating Contingency Plans to recover from under performance to efficiently handle inbound/outbound work to achieve prescribed Service Levels and overall best results.
  
  

• Ensure all in a Cloud Platform designed to continually evolve and scale with your organization.
  
  


Save time, empower your teams and effectively upgrade your processes with access to this practical Service Experience Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Service Experience related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Experience specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Service Experience Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Service Experience Improvements can be made.

Examples; 10 of the 999 standard requirements:


1. What are the tasks and definitions?
   
   

2. Does the scope remain the same?
   
   

3. What potential environmental factors impact the Service Experience effort?
   
   

4. Have specific policy objectives been defined?
   
   

5. How will you insure seamless interoperability of Service Experience moving forward?
   
   

6. How is performance measured?
   
   

7. Do you verify that Corrective Actions were taken?
   
   

8. Has data output been validated?
   
   

9. What trophy do you want on your mantle?
   
   

10. Are you measuring, monitoring and predicting Service Experience activities to optimize operations and profitability, and enhancing outcomes?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Service Experience book in PDF containing 994 requirements, which criteria correspond to the criteria in...


Your Service Experience self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Service Experience Self-Assessment and Scorecard you will develop a clear picture of which Service Experience areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Service Experience Self-Assessment

• Is secure: Ensures offline Data Protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Experience projects with the 62 implementation resources:


• 62 step-by-step Service Experience Project Management Form Templates covering over 1500 Service Experience project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?
   
   

2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?
   
   

3. Project Scope Statement: Will all Service Experience project issues be unconditionally tracked through the Issue Resolution process?
   
   

4. Closing Process Group: Did the Service Experience Project Team have enough people to execute the Service Experience Project Plan?
   
   

5. Source Selection Criteria: What are the guidelines regarding award without considerations?
   
   

6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Service Experience Project Plan (variances)?
   
   

7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?
   
   

8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?
   
   

9. Procurement Audit: Was a formal review of tenders received undertaken?
   
   

10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?


 
Step-by-step and complete Service Experience Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Service Experience project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Service Experience Project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Service Experience project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Service Experience project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Service Experience project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Service Experience project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Service Experience project with this in-depth Service Experience Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Service Experience projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based Best Practice strategies aligned with overall goals

• Integrate recent advances in Service Experience and put Process Design strategies into practice according to Best Practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Experience investments work better.

This Service Experience All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.