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Service Transition Masterclass; Comprehensive Guide to ITIL Service Transition Practices

Service Transition Masterclass; Comprehensive Guide to ITIL Service Transition Practices

$299.00
When you get access:
Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Service Transition Masterclass: Comprehensive Guide to ITIL Service Transition Practices



Course Format & Delivery Details

Course Overview

The Service Transition Masterclass is a comprehensive online course designed to equip IT professionals with the knowledge and skills required to effectively transition IT services into production environments.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to learn at your own convenience.
  • Online: Yes, the course is delivered entirely online.
  • Live Virtual: No, this course is not live virtual; however, you will have access to instructor support.
  • On-Demand: Yes, all course materials are available on-demand.

Course Schedule and Access

  • Fixed Dates or Times: No, you can start the course at any time.
  • Typical Completion Time: The course is designed to be completed within 12 weeks, but you have lifetime access.
  • Lifetime Access: Yes, you have lifetime access to the course materials.
  • Mobile-Friendly: Yes, the course is optimized for mobile devices.

Support and Resources

  • Instructor Support: You will have access to instructor support via email and discussion forums.
  • Downloadable Resources, Templates, and Toolkits: Yes, the course includes a range of downloadable resources, templates, and toolkits to support your learning.
  • Certificate of Completion: Upon completion, you will receive a Certificate of Completion issued by The Art of Service.


Extensive & Detailed Course Curriculum

Module 1: Introduction to ITIL Service Transition

  • Overview of ITIL Service Transition
  • Key Concepts and Principles
  • Service Transition Processes
  • Service Transition Roles and Responsibilities

Module 2: Service Transition Planning

  • Service Transition Planning Overview
  • Service Transition Planning Activities
  • Service Transition Planning Templates and Tools
  • Service Transition Planning Best Practices
  • Case Study: Service Transition Planning in Practice

Module 3: Service Asset and Configuration Management

  • Introduction to Service Asset and Configuration Management
  • Configuration Management System (CMS)
  • Configuration Management Database (CMDB)
  • Service Asset Management
  • Configuration Management Processes
  • Case Study: Implementing Service Asset and Configuration Management

Module 4: Service Validation and Testing

  • Introduction to Service Validation and Testing
  • Service Validation and Testing Principles
  • Service Validation and Testing Processes
  • Service Validation and Testing Techniques
  • Case Study: Service Validation and Testing in Practice

Module 5: Change Management

  • Introduction to Change Management
  • Change Management Principles
  • Change Management Processes
  • Change Management Best Practices
  • Case Study: Implementing Change Management

Module 6: Release and Deployment Management

  • Introduction to Release and Deployment Management
  • Release and Deployment Management Principles
  • Release and Deployment Management Processes
  • Release and Deployment Management Best Practices
  • Case Study: Release and Deployment Management in Practice

Module 7: Service Transition Communication and Stakeholder Management

  • Introduction to Service Transition Communication
  • Stakeholder Management Principles
  • Communication Planning
  • Stakeholder Analysis
  • Case Study: Effective Communication and Stakeholder Management

Module 8: Service Transition Metrics and Reporting

  • Introduction to Service Transition Metrics
  • Service Transition Key Performance Indicators (KPIs)
  • Service Transition Reporting
  • Metrics and Reporting Best Practices
  • Case Study: Service Transition Metrics and Reporting in Practice

Module 9: Continual Improvement and Service Transition

  • Introduction to Continual Improvement
  • Continual Improvement Principles
  • Continual Improvement Processes
  • Service Transition Continual Improvement
  • Case Study: Continual Improvement in Service Transition

Module 10: ITIL Service Transition Best Practices and Case Studies

  • ITIL Service Transition Best Practices
  • Case Studies: ITIL Service Transition in Practice
  • Lessons Learned and Key Takeaways
  • Applying ITIL Service Transition Best Practices
Upon completion of this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in ITIL Service Transition practices.

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