Theory of Constraints Simple Steps to Win Insights and Opportunities for Maxing Out Success
You're under pressure. Your team is stretched, performance plateaus are creeping in, and progress feels incremental at best. You sense bottlenecks are holding everything back - but where exactly? And more importantly, how do you unlock disproportionate gains without burning resources? You're not alone. Leaders across operations, project management, and strategic planning face the same invisible ceiling. The difference between breakthrough performance and slow attrition isn't more effort. It's sharper insight. It's knowing where to apply force for maximum effect. The Theory of Constraints Simple Steps to Win Insights and Opportunities for Maxing Out Success course gives you that leverage. In just 21 days, you'll transform from diagnostic uncertainty to strategic clarity - building a board-ready action plan that identifies, validates, and exploits your system's critical constraint to deliver outsized ROI. One supply chain director, Sarah Kim, used this framework to reduce order cycle time by 47% in her division within two months. She didn't add staff, increase spending, or overhaul systems - she reoriented around the single constraint. Her initiative was fast-tracked for company-wide rollout and earned her a seat in the executive innovation task force. This isn’t about complex models or abstract theory. It's about simple, high-leverage steps that anyone can apply - immediately - to reveal hidden opportunities most teams never see. No fluff, no busywork, just repeatable methodology that extracts maximum value from existing capacity. Here’s how this course is structured to help you get there.Course Format & Delivery Details Designed for the time-constrained professional, the Theory of Constraints Simple Steps to Win Insights and Opportunities for Maxing Out Success course is 100% self-paced, with full on-demand access. Start today, progress at your speed, and apply insights the same week. How It Works
The course opens immediately upon enrollment. You'll gain access to a cloud-based learning environment, structured to support daily 15–25 minute learning sprints. Most learners complete the program in 3 weeks while working full-time, with first insights emerging within the first 72 hours of starting Module 1. - Lifetime access: Return to any module, tool, or template at any time - forever.
- Ongoing updates: Receive all future enhancements and refinements at zero extra cost.
- Mobile-friendly: Learn from your phone, tablet, or laptop - no app download required.
- 24/7 global access: Progress anytime, anywhere, across time zones and devices.
Instructor Support & Guidance
While the course is self-guided, you are not alone. Direct access to subject matter experts is available through structured support channels. All learners receive curated feedback loops via milestone check-ins, embedded validation frameworks, and practice scenarios calibrated to real-world complexity. Certificate of Completion
Upon finishing the course and submitting your final project - a validated constraint exploitation roadmap - you’ll earn a Certificate of Completion issued by The Art of Service. This globally recognised credential demonstrates your mastery of high-impact process optimisation and is shareable on LinkedIn, portfolios, and performance reviews. No Risk. Full Confidence.
We remove all friction. Our pricing is straightforward with no hidden fees - what you see is what you pay. We accept all major payment methods, including Visa, Mastercard, and PayPal. You're protected by a 30-day 100% money-back guarantee. If the course doesn’t deliver immediate clarity and actionable insights, simply request a refund. No questions, no hurdles. After enrollment, you’ll receive a confirmation email. Access details to the course platform are sent separately once your learner profile is finalised. This ensures a secure, personalised experience for every participant. Will This Work for Me?
Absolutely - even if you’re: - New to process improvement but want fast, credible results
- Experienced in Lean or Six Sigma but frustrated by plateauing outcomes
- Working in tech, manufacturing, healthcare, logistics, or professional services
- Leading a team, managing a process, or responsible for P&L performance
One IT project lead in Dublin used the constraint-identification checklist during a backlog review and discovered that a single approval node was delaying 86% of deployments. After applying Module 3’s throughput-leveraging protocol, deployment frequency increased 3x in six weeks. This system works because it’s not theoretical - it’s battlefield-tested. Every framework in this course has been refined across 500+ organisational deployments. You’re not learning concepts. You’re mastering execution.
Extensive and Detailed Course Curriculum
Module 1: Foundations of the Theory of Constraints - Origins and evolution of the Theory of Constraints
- Core principle: Every system has at least one constraint
- Differentiating constraints from problems and inefficiencies
- Understanding throughput, inventory, and operational expense
- The Five Focusing Steps - an overview
- Why local optimisation destroys system-wide performance
- The cost of ignoring constraints: real-world case studies
- Measuring impact: financial vs operational metrics
- Myths vs realities of bottleneck management
- How TOC complements Lean, Six Sigma, and Agile
Module 2: Identifying the System Constraint - Constraint typology: physical, policy, market, and paradigm
- Running a constraint diagnostic across departments
- Data collection protocols for constraint validation
- Using work-in-progress (WIP) levels to spot constraints
- Throughput variance analysis for constraint detection
- Time-based constraint mapping: shift-level vs monthly
- The role of lead time, cycle time, and takt time
- Constraint identification in service vs production environments
- Running constraint interviews with frontline staff
- Validating perceived vs actual constraints
- Using bottleneck scorecards for objective assessment
- Common cognitive biases in constraint misdiagnosis
Module 3: Exploiting the Constraint - Definition: getting maximum output from the existing constraint
- Eliminating downtime at the constraint point
- Improving setup and changeover efficiency
- Preventive maintenance scheduling for constraint assets
- Staffing priority protocols: allocating best people to the constraint
- Material flow assurance: feeding the constraint without excess
- Batch size optimisation at the constraint
- Decision rules for offloading non-essential work
- Exploitation levers in knowledge work environments
- Handling absenteeism and unplanned stoppages
- Developing a constraint exploitation checklist
- Documenting output gains and tracking improvement trends
Module 4: Subordinating Everything Else - Aligning non-constraints to support the system bottleneck
- Creating pacing signals from the constraint to upstream stages
- Stopping overproduction in non-constraint areas
- Implementing buffer management protocols
- Buffer sizing: time vs quantity based
- Monitoring buffer penetration levels
- Using control charts for buffer stability
- Aligning KPIs across departments to avoid misalignment
- Supplier coordination in a subordinated system
- Customer demand planning around constraint throughput
- Informing sales and marketing of realistic capacity
- Avoiding measurement conflicts that sabotage subordination
Module 5: Elevating the Constraint - When to elevate: determining ROI for capital investment
- Cost-benefit analysis of adding capacity
- Options: new equipment, outsourcing, shift expansion
- Negotiating vendor terms for constraint elevation
- Calculating break-even time for elevation projects
- Change management for new constraint configurations
- Redesigning workflows after capacity increase
- Integrating new capacity with existing systems
- Documenting elevation decisions for audit trail
- Recognising when a new constraint emerges post-elevation
- Managing stakeholder expectations during transition
- Post-elevation performance assessment
Module 6: The Five Focusing Steps in Practice - Step-by-step execution of the Five Focusing Steps
- Building a constraint intervention timeline
- Running a constraint action workshop with stakeholders
- Creating a constraint responsibility matrix
- Setting short-term vs long-term constraint goals
- Running weekly constraint review meetings
- Using the Focusing Steps in project vs operations settings
- Iterating through the steps as constraints shift
- Documenting each step for process transparency
- Leadership communication during focusing transitions
- Handling resistance to constraint-driven change
- Scaling the framework across multiple departments
Module 7: TOC in Project Management (Critical Chain) - Limitations of traditional project scheduling
- How student syndrome and Parkinson’s Law delay projects
- Aggregating safety time into project buffers
- Difference between feeding, project, and resource buffers
- Buffer monitoring and alert protocols
- Resource levelling using constraint logic
- Task prioritisation based on buffer penetration
- Reporting progress via buffer status
- Managing multi-project environments with shared resources
- Critical chain vs critical path: performance comparison
- Implementing Critical Chain in hybrid waterfall-agile models
- Software tools for managing critical chain projects
Module 8: TOC in Supply Chain & Logistics - Identifying constraint nodes in multi-echelon networks
- Applying Drum-Buffer-Rope (DBR) in distribution centres
- Determining the “drum” in a logistics ecosystem
- Setting up buffer locations at key transit points
- Coordinating inbound and outbound flows with DBR
- Handling seasonal demand shifts with buffer adaptation
- TOC for reducing lead time variability
- Vendor-managed inventory using constraint logic
- Handling port congestion as a supply chain constraint
- Case study: reducing stockouts by 70% using TOC
- Integrating TOC with demand forecasting systems
- Measuring supply chain throughput improvement
Module 9: TOC in Sales & Marketing - Identifying market as a potential system constraint
- Aligning sales capacity with production throughput
- Designing marketing campaigns that match bottleneck output
- Pricing strategies that optimise throughput dollars
- Customer segmentation based on throughput contribution
- Avoiding over-selling beyond system capacity
- Communicating capacity limits to clients professionally
- Upselling high-throughput-margin products
- TOC for digital marketing funnel optimisation
- Measuring marketing ROI using throughput accounting
- Creating sales dashboards aligned with constraint metrics
- Building customer loyalty within throughput limits
Module 10: Throughput Accounting - Limits of traditional cost accounting in TOC environments
- Throughput (T), Inventory (I), and Operating Expense (OE) defined
- Calculating Net Profit and Return on Investment using TOC
- Throughput-to-Investment ratio for decision making
- Evaluating new projects using throughput impact
- Product mix decisions based on constraint consumption
- Drop-the-lowest-throughput-product analysis
- Reporting financials to executives using TOC metrics
- Linking performance incentives to throughput growth
- Transitioning finance teams to throughput thinking
- Integrating TOC reporting with ERP systems
- Creating a monthly throughput performance report
Module 11: TOC for Continuous Improvement - Integrating TOC with Kaizen and PDCA cycles
- Running TOC-focused continuous improvement workshops
- Using TOC to prioritise improvement initiatives
- Preventing initiative overload using constraint filtering
- Measuring improvement ROI using throughput gains
- Building a constraint-aware continuous improvement culture
- TOC for digital transformation prioritisation
- Using TOC during organisational change programs
- Linking daily huddles to constraint status tracking
- Developing frontline ownership of constraint performance
- TOC for reducing rework and defect propagation
- Embedding TOC into standard operating procedures
Module 12: Advanced TOC Thinking Processes - Introduction to TOC logic tools
- Current Reality Tree (CRT) for root cause analysis
- Constructing a CRT from problem statements
- Transition Tree (TT) for action planning
- Future Reality Tree (FRT) for testing solutions
- Prerequisite Tree (PRT) for overcoming obstacles
- Conflict Resolution Diagram (CRD) for breaking trade-offs
- Applying CRT to identify hidden systemic constraints
- Using CRD to resolve ‘cost vs quality’ dilemmas
- Validating proposed changes with FRT
- Building organisational buy-in using visual logic tools
- Facilitating Thinking Processes workshops
- Documenting logic trees for process knowledge retention
Module 13: TOC in Service Organisations - Identifying constraints in healthcare delivery systems
- Applying TOC to reduce patient wait times
- Resource scheduling in clinics using DBR principles
- Constraint management in educational institutions
- TOC in legal and consulting service delivery
- Measuring throughput in non-manufacturing settings
- Handling variable demand in service environments
- Staffing models based on constraint capacity
- Reducing appointment backlogs using buffer logic
- TOC for improving client onboarding cycles
- Defining inventory in service contexts
- Case study: 40% faster case resolution in a law firm
Module 14: Implementing TOC Across the Enterprise - Developing a multi-phase TOC rollout plan
- Selecting pilot areas for maximum visibility
- Gaining executive sponsorship for TOC adoption
- Building a cross-functional TOC implementation team
- Creating TOC training pathways for different roles
- Designing constraint performance dashboards
- Integrating TOC into strategic planning sessions
- Scaling TOC from department to enterprise level
- Avoiding common TOC rollout failure modes
- Measuring organisational maturity in TOC adoption
- Embedding TOC into performance management systems
- Developing a TOC centre of excellence
Module 15: Mastering the Certificate Project - Overview of the Certificate of Completion requirements
- Selecting a real or simulated system for analysis
- Conducting a full Five Focusing Steps application
- Documenting constraint identification evidence
- Detailing exploitation and subordination actions
- Modelling potential elevation scenarios
- Calculating projected throughput gains
- Presenting findings in a board-ready executive summary
- Formatting guidelines for submission
- Peer review process for feedback enhancement
- Revising based on expert validation notes
- Final submission and certification timeline
- The value of your Certificate of Completion from The Art of Service
- How to showcase your credential in performance reviews and job applications
Module 1: Foundations of the Theory of Constraints - Origins and evolution of the Theory of Constraints
- Core principle: Every system has at least one constraint
- Differentiating constraints from problems and inefficiencies
- Understanding throughput, inventory, and operational expense
- The Five Focusing Steps - an overview
- Why local optimisation destroys system-wide performance
- The cost of ignoring constraints: real-world case studies
- Measuring impact: financial vs operational metrics
- Myths vs realities of bottleneck management
- How TOC complements Lean, Six Sigma, and Agile
Module 2: Identifying the System Constraint - Constraint typology: physical, policy, market, and paradigm
- Running a constraint diagnostic across departments
- Data collection protocols for constraint validation
- Using work-in-progress (WIP) levels to spot constraints
- Throughput variance analysis for constraint detection
- Time-based constraint mapping: shift-level vs monthly
- The role of lead time, cycle time, and takt time
- Constraint identification in service vs production environments
- Running constraint interviews with frontline staff
- Validating perceived vs actual constraints
- Using bottleneck scorecards for objective assessment
- Common cognitive biases in constraint misdiagnosis
Module 3: Exploiting the Constraint - Definition: getting maximum output from the existing constraint
- Eliminating downtime at the constraint point
- Improving setup and changeover efficiency
- Preventive maintenance scheduling for constraint assets
- Staffing priority protocols: allocating best people to the constraint
- Material flow assurance: feeding the constraint without excess
- Batch size optimisation at the constraint
- Decision rules for offloading non-essential work
- Exploitation levers in knowledge work environments
- Handling absenteeism and unplanned stoppages
- Developing a constraint exploitation checklist
- Documenting output gains and tracking improvement trends
Module 4: Subordinating Everything Else - Aligning non-constraints to support the system bottleneck
- Creating pacing signals from the constraint to upstream stages
- Stopping overproduction in non-constraint areas
- Implementing buffer management protocols
- Buffer sizing: time vs quantity based
- Monitoring buffer penetration levels
- Using control charts for buffer stability
- Aligning KPIs across departments to avoid misalignment
- Supplier coordination in a subordinated system
- Customer demand planning around constraint throughput
- Informing sales and marketing of realistic capacity
- Avoiding measurement conflicts that sabotage subordination
Module 5: Elevating the Constraint - When to elevate: determining ROI for capital investment
- Cost-benefit analysis of adding capacity
- Options: new equipment, outsourcing, shift expansion
- Negotiating vendor terms for constraint elevation
- Calculating break-even time for elevation projects
- Change management for new constraint configurations
- Redesigning workflows after capacity increase
- Integrating new capacity with existing systems
- Documenting elevation decisions for audit trail
- Recognising when a new constraint emerges post-elevation
- Managing stakeholder expectations during transition
- Post-elevation performance assessment
Module 6: The Five Focusing Steps in Practice - Step-by-step execution of the Five Focusing Steps
- Building a constraint intervention timeline
- Running a constraint action workshop with stakeholders
- Creating a constraint responsibility matrix
- Setting short-term vs long-term constraint goals
- Running weekly constraint review meetings
- Using the Focusing Steps in project vs operations settings
- Iterating through the steps as constraints shift
- Documenting each step for process transparency
- Leadership communication during focusing transitions
- Handling resistance to constraint-driven change
- Scaling the framework across multiple departments
Module 7: TOC in Project Management (Critical Chain) - Limitations of traditional project scheduling
- How student syndrome and Parkinson’s Law delay projects
- Aggregating safety time into project buffers
- Difference between feeding, project, and resource buffers
- Buffer monitoring and alert protocols
- Resource levelling using constraint logic
- Task prioritisation based on buffer penetration
- Reporting progress via buffer status
- Managing multi-project environments with shared resources
- Critical chain vs critical path: performance comparison
- Implementing Critical Chain in hybrid waterfall-agile models
- Software tools for managing critical chain projects
Module 8: TOC in Supply Chain & Logistics - Identifying constraint nodes in multi-echelon networks
- Applying Drum-Buffer-Rope (DBR) in distribution centres
- Determining the “drum” in a logistics ecosystem
- Setting up buffer locations at key transit points
- Coordinating inbound and outbound flows with DBR
- Handling seasonal demand shifts with buffer adaptation
- TOC for reducing lead time variability
- Vendor-managed inventory using constraint logic
- Handling port congestion as a supply chain constraint
- Case study: reducing stockouts by 70% using TOC
- Integrating TOC with demand forecasting systems
- Measuring supply chain throughput improvement
Module 9: TOC in Sales & Marketing - Identifying market as a potential system constraint
- Aligning sales capacity with production throughput
- Designing marketing campaigns that match bottleneck output
- Pricing strategies that optimise throughput dollars
- Customer segmentation based on throughput contribution
- Avoiding over-selling beyond system capacity
- Communicating capacity limits to clients professionally
- Upselling high-throughput-margin products
- TOC for digital marketing funnel optimisation
- Measuring marketing ROI using throughput accounting
- Creating sales dashboards aligned with constraint metrics
- Building customer loyalty within throughput limits
Module 10: Throughput Accounting - Limits of traditional cost accounting in TOC environments
- Throughput (T), Inventory (I), and Operating Expense (OE) defined
- Calculating Net Profit and Return on Investment using TOC
- Throughput-to-Investment ratio for decision making
- Evaluating new projects using throughput impact
- Product mix decisions based on constraint consumption
- Drop-the-lowest-throughput-product analysis
- Reporting financials to executives using TOC metrics
- Linking performance incentives to throughput growth
- Transitioning finance teams to throughput thinking
- Integrating TOC reporting with ERP systems
- Creating a monthly throughput performance report
Module 11: TOC for Continuous Improvement - Integrating TOC with Kaizen and PDCA cycles
- Running TOC-focused continuous improvement workshops
- Using TOC to prioritise improvement initiatives
- Preventing initiative overload using constraint filtering
- Measuring improvement ROI using throughput gains
- Building a constraint-aware continuous improvement culture
- TOC for digital transformation prioritisation
- Using TOC during organisational change programs
- Linking daily huddles to constraint status tracking
- Developing frontline ownership of constraint performance
- TOC for reducing rework and defect propagation
- Embedding TOC into standard operating procedures
Module 12: Advanced TOC Thinking Processes - Introduction to TOC logic tools
- Current Reality Tree (CRT) for root cause analysis
- Constructing a CRT from problem statements
- Transition Tree (TT) for action planning
- Future Reality Tree (FRT) for testing solutions
- Prerequisite Tree (PRT) for overcoming obstacles
- Conflict Resolution Diagram (CRD) for breaking trade-offs
- Applying CRT to identify hidden systemic constraints
- Using CRD to resolve ‘cost vs quality’ dilemmas
- Validating proposed changes with FRT
- Building organisational buy-in using visual logic tools
- Facilitating Thinking Processes workshops
- Documenting logic trees for process knowledge retention
Module 13: TOC in Service Organisations - Identifying constraints in healthcare delivery systems
- Applying TOC to reduce patient wait times
- Resource scheduling in clinics using DBR principles
- Constraint management in educational institutions
- TOC in legal and consulting service delivery
- Measuring throughput in non-manufacturing settings
- Handling variable demand in service environments
- Staffing models based on constraint capacity
- Reducing appointment backlogs using buffer logic
- TOC for improving client onboarding cycles
- Defining inventory in service contexts
- Case study: 40% faster case resolution in a law firm
Module 14: Implementing TOC Across the Enterprise - Developing a multi-phase TOC rollout plan
- Selecting pilot areas for maximum visibility
- Gaining executive sponsorship for TOC adoption
- Building a cross-functional TOC implementation team
- Creating TOC training pathways for different roles
- Designing constraint performance dashboards
- Integrating TOC into strategic planning sessions
- Scaling TOC from department to enterprise level
- Avoiding common TOC rollout failure modes
- Measuring organisational maturity in TOC adoption
- Embedding TOC into performance management systems
- Developing a TOC centre of excellence
Module 15: Mastering the Certificate Project - Overview of the Certificate of Completion requirements
- Selecting a real or simulated system for analysis
- Conducting a full Five Focusing Steps application
- Documenting constraint identification evidence
- Detailing exploitation and subordination actions
- Modelling potential elevation scenarios
- Calculating projected throughput gains
- Presenting findings in a board-ready executive summary
- Formatting guidelines for submission
- Peer review process for feedback enhancement
- Revising based on expert validation notes
- Final submission and certification timeline
- The value of your Certificate of Completion from The Art of Service
- How to showcase your credential in performance reviews and job applications
- Constraint typology: physical, policy, market, and paradigm
- Running a constraint diagnostic across departments
- Data collection protocols for constraint validation
- Using work-in-progress (WIP) levels to spot constraints
- Throughput variance analysis for constraint detection
- Time-based constraint mapping: shift-level vs monthly
- The role of lead time, cycle time, and takt time
- Constraint identification in service vs production environments
- Running constraint interviews with frontline staff
- Validating perceived vs actual constraints
- Using bottleneck scorecards for objective assessment
- Common cognitive biases in constraint misdiagnosis
Module 3: Exploiting the Constraint - Definition: getting maximum output from the existing constraint
- Eliminating downtime at the constraint point
- Improving setup and changeover efficiency
- Preventive maintenance scheduling for constraint assets
- Staffing priority protocols: allocating best people to the constraint
- Material flow assurance: feeding the constraint without excess
- Batch size optimisation at the constraint
- Decision rules for offloading non-essential work
- Exploitation levers in knowledge work environments
- Handling absenteeism and unplanned stoppages
- Developing a constraint exploitation checklist
- Documenting output gains and tracking improvement trends
Module 4: Subordinating Everything Else - Aligning non-constraints to support the system bottleneck
- Creating pacing signals from the constraint to upstream stages
- Stopping overproduction in non-constraint areas
- Implementing buffer management protocols
- Buffer sizing: time vs quantity based
- Monitoring buffer penetration levels
- Using control charts for buffer stability
- Aligning KPIs across departments to avoid misalignment
- Supplier coordination in a subordinated system
- Customer demand planning around constraint throughput
- Informing sales and marketing of realistic capacity
- Avoiding measurement conflicts that sabotage subordination
Module 5: Elevating the Constraint - When to elevate: determining ROI for capital investment
- Cost-benefit analysis of adding capacity
- Options: new equipment, outsourcing, shift expansion
- Negotiating vendor terms for constraint elevation
- Calculating break-even time for elevation projects
- Change management for new constraint configurations
- Redesigning workflows after capacity increase
- Integrating new capacity with existing systems
- Documenting elevation decisions for audit trail
- Recognising when a new constraint emerges post-elevation
- Managing stakeholder expectations during transition
- Post-elevation performance assessment
Module 6: The Five Focusing Steps in Practice - Step-by-step execution of the Five Focusing Steps
- Building a constraint intervention timeline
- Running a constraint action workshop with stakeholders
- Creating a constraint responsibility matrix
- Setting short-term vs long-term constraint goals
- Running weekly constraint review meetings
- Using the Focusing Steps in project vs operations settings
- Iterating through the steps as constraints shift
- Documenting each step for process transparency
- Leadership communication during focusing transitions
- Handling resistance to constraint-driven change
- Scaling the framework across multiple departments
Module 7: TOC in Project Management (Critical Chain) - Limitations of traditional project scheduling
- How student syndrome and Parkinson’s Law delay projects
- Aggregating safety time into project buffers
- Difference between feeding, project, and resource buffers
- Buffer monitoring and alert protocols
- Resource levelling using constraint logic
- Task prioritisation based on buffer penetration
- Reporting progress via buffer status
- Managing multi-project environments with shared resources
- Critical chain vs critical path: performance comparison
- Implementing Critical Chain in hybrid waterfall-agile models
- Software tools for managing critical chain projects
Module 8: TOC in Supply Chain & Logistics - Identifying constraint nodes in multi-echelon networks
- Applying Drum-Buffer-Rope (DBR) in distribution centres
- Determining the “drum” in a logistics ecosystem
- Setting up buffer locations at key transit points
- Coordinating inbound and outbound flows with DBR
- Handling seasonal demand shifts with buffer adaptation
- TOC for reducing lead time variability
- Vendor-managed inventory using constraint logic
- Handling port congestion as a supply chain constraint
- Case study: reducing stockouts by 70% using TOC
- Integrating TOC with demand forecasting systems
- Measuring supply chain throughput improvement
Module 9: TOC in Sales & Marketing - Identifying market as a potential system constraint
- Aligning sales capacity with production throughput
- Designing marketing campaigns that match bottleneck output
- Pricing strategies that optimise throughput dollars
- Customer segmentation based on throughput contribution
- Avoiding over-selling beyond system capacity
- Communicating capacity limits to clients professionally
- Upselling high-throughput-margin products
- TOC for digital marketing funnel optimisation
- Measuring marketing ROI using throughput accounting
- Creating sales dashboards aligned with constraint metrics
- Building customer loyalty within throughput limits
Module 10: Throughput Accounting - Limits of traditional cost accounting in TOC environments
- Throughput (T), Inventory (I), and Operating Expense (OE) defined
- Calculating Net Profit and Return on Investment using TOC
- Throughput-to-Investment ratio for decision making
- Evaluating new projects using throughput impact
- Product mix decisions based on constraint consumption
- Drop-the-lowest-throughput-product analysis
- Reporting financials to executives using TOC metrics
- Linking performance incentives to throughput growth
- Transitioning finance teams to throughput thinking
- Integrating TOC reporting with ERP systems
- Creating a monthly throughput performance report
Module 11: TOC for Continuous Improvement - Integrating TOC with Kaizen and PDCA cycles
- Running TOC-focused continuous improvement workshops
- Using TOC to prioritise improvement initiatives
- Preventing initiative overload using constraint filtering
- Measuring improvement ROI using throughput gains
- Building a constraint-aware continuous improvement culture
- TOC for digital transformation prioritisation
- Using TOC during organisational change programs
- Linking daily huddles to constraint status tracking
- Developing frontline ownership of constraint performance
- TOC for reducing rework and defect propagation
- Embedding TOC into standard operating procedures
Module 12: Advanced TOC Thinking Processes - Introduction to TOC logic tools
- Current Reality Tree (CRT) for root cause analysis
- Constructing a CRT from problem statements
- Transition Tree (TT) for action planning
- Future Reality Tree (FRT) for testing solutions
- Prerequisite Tree (PRT) for overcoming obstacles
- Conflict Resolution Diagram (CRD) for breaking trade-offs
- Applying CRT to identify hidden systemic constraints
- Using CRD to resolve ‘cost vs quality’ dilemmas
- Validating proposed changes with FRT
- Building organisational buy-in using visual logic tools
- Facilitating Thinking Processes workshops
- Documenting logic trees for process knowledge retention
Module 13: TOC in Service Organisations - Identifying constraints in healthcare delivery systems
- Applying TOC to reduce patient wait times
- Resource scheduling in clinics using DBR principles
- Constraint management in educational institutions
- TOC in legal and consulting service delivery
- Measuring throughput in non-manufacturing settings
- Handling variable demand in service environments
- Staffing models based on constraint capacity
- Reducing appointment backlogs using buffer logic
- TOC for improving client onboarding cycles
- Defining inventory in service contexts
- Case study: 40% faster case resolution in a law firm
Module 14: Implementing TOC Across the Enterprise - Developing a multi-phase TOC rollout plan
- Selecting pilot areas for maximum visibility
- Gaining executive sponsorship for TOC adoption
- Building a cross-functional TOC implementation team
- Creating TOC training pathways for different roles
- Designing constraint performance dashboards
- Integrating TOC into strategic planning sessions
- Scaling TOC from department to enterprise level
- Avoiding common TOC rollout failure modes
- Measuring organisational maturity in TOC adoption
- Embedding TOC into performance management systems
- Developing a TOC centre of excellence
Module 15: Mastering the Certificate Project - Overview of the Certificate of Completion requirements
- Selecting a real or simulated system for analysis
- Conducting a full Five Focusing Steps application
- Documenting constraint identification evidence
- Detailing exploitation and subordination actions
- Modelling potential elevation scenarios
- Calculating projected throughput gains
- Presenting findings in a board-ready executive summary
- Formatting guidelines for submission
- Peer review process for feedback enhancement
- Revising based on expert validation notes
- Final submission and certification timeline
- The value of your Certificate of Completion from The Art of Service
- How to showcase your credential in performance reviews and job applications
- Aligning non-constraints to support the system bottleneck
- Creating pacing signals from the constraint to upstream stages
- Stopping overproduction in non-constraint areas
- Implementing buffer management protocols
- Buffer sizing: time vs quantity based
- Monitoring buffer penetration levels
- Using control charts for buffer stability
- Aligning KPIs across departments to avoid misalignment
- Supplier coordination in a subordinated system
- Customer demand planning around constraint throughput
- Informing sales and marketing of realistic capacity
- Avoiding measurement conflicts that sabotage subordination
Module 5: Elevating the Constraint - When to elevate: determining ROI for capital investment
- Cost-benefit analysis of adding capacity
- Options: new equipment, outsourcing, shift expansion
- Negotiating vendor terms for constraint elevation
- Calculating break-even time for elevation projects
- Change management for new constraint configurations
- Redesigning workflows after capacity increase
- Integrating new capacity with existing systems
- Documenting elevation decisions for audit trail
- Recognising when a new constraint emerges post-elevation
- Managing stakeholder expectations during transition
- Post-elevation performance assessment
Module 6: The Five Focusing Steps in Practice - Step-by-step execution of the Five Focusing Steps
- Building a constraint intervention timeline
- Running a constraint action workshop with stakeholders
- Creating a constraint responsibility matrix
- Setting short-term vs long-term constraint goals
- Running weekly constraint review meetings
- Using the Focusing Steps in project vs operations settings
- Iterating through the steps as constraints shift
- Documenting each step for process transparency
- Leadership communication during focusing transitions
- Handling resistance to constraint-driven change
- Scaling the framework across multiple departments
Module 7: TOC in Project Management (Critical Chain) - Limitations of traditional project scheduling
- How student syndrome and Parkinson’s Law delay projects
- Aggregating safety time into project buffers
- Difference between feeding, project, and resource buffers
- Buffer monitoring and alert protocols
- Resource levelling using constraint logic
- Task prioritisation based on buffer penetration
- Reporting progress via buffer status
- Managing multi-project environments with shared resources
- Critical chain vs critical path: performance comparison
- Implementing Critical Chain in hybrid waterfall-agile models
- Software tools for managing critical chain projects
Module 8: TOC in Supply Chain & Logistics - Identifying constraint nodes in multi-echelon networks
- Applying Drum-Buffer-Rope (DBR) in distribution centres
- Determining the “drum” in a logistics ecosystem
- Setting up buffer locations at key transit points
- Coordinating inbound and outbound flows with DBR
- Handling seasonal demand shifts with buffer adaptation
- TOC for reducing lead time variability
- Vendor-managed inventory using constraint logic
- Handling port congestion as a supply chain constraint
- Case study: reducing stockouts by 70% using TOC
- Integrating TOC with demand forecasting systems
- Measuring supply chain throughput improvement
Module 9: TOC in Sales & Marketing - Identifying market as a potential system constraint
- Aligning sales capacity with production throughput
- Designing marketing campaigns that match bottleneck output
- Pricing strategies that optimise throughput dollars
- Customer segmentation based on throughput contribution
- Avoiding over-selling beyond system capacity
- Communicating capacity limits to clients professionally
- Upselling high-throughput-margin products
- TOC for digital marketing funnel optimisation
- Measuring marketing ROI using throughput accounting
- Creating sales dashboards aligned with constraint metrics
- Building customer loyalty within throughput limits
Module 10: Throughput Accounting - Limits of traditional cost accounting in TOC environments
- Throughput (T), Inventory (I), and Operating Expense (OE) defined
- Calculating Net Profit and Return on Investment using TOC
- Throughput-to-Investment ratio for decision making
- Evaluating new projects using throughput impact
- Product mix decisions based on constraint consumption
- Drop-the-lowest-throughput-product analysis
- Reporting financials to executives using TOC metrics
- Linking performance incentives to throughput growth
- Transitioning finance teams to throughput thinking
- Integrating TOC reporting with ERP systems
- Creating a monthly throughput performance report
Module 11: TOC for Continuous Improvement - Integrating TOC with Kaizen and PDCA cycles
- Running TOC-focused continuous improvement workshops
- Using TOC to prioritise improvement initiatives
- Preventing initiative overload using constraint filtering
- Measuring improvement ROI using throughput gains
- Building a constraint-aware continuous improvement culture
- TOC for digital transformation prioritisation
- Using TOC during organisational change programs
- Linking daily huddles to constraint status tracking
- Developing frontline ownership of constraint performance
- TOC for reducing rework and defect propagation
- Embedding TOC into standard operating procedures
Module 12: Advanced TOC Thinking Processes - Introduction to TOC logic tools
- Current Reality Tree (CRT) for root cause analysis
- Constructing a CRT from problem statements
- Transition Tree (TT) for action planning
- Future Reality Tree (FRT) for testing solutions
- Prerequisite Tree (PRT) for overcoming obstacles
- Conflict Resolution Diagram (CRD) for breaking trade-offs
- Applying CRT to identify hidden systemic constraints
- Using CRD to resolve ‘cost vs quality’ dilemmas
- Validating proposed changes with FRT
- Building organisational buy-in using visual logic tools
- Facilitating Thinking Processes workshops
- Documenting logic trees for process knowledge retention
Module 13: TOC in Service Organisations - Identifying constraints in healthcare delivery systems
- Applying TOC to reduce patient wait times
- Resource scheduling in clinics using DBR principles
- Constraint management in educational institutions
- TOC in legal and consulting service delivery
- Measuring throughput in non-manufacturing settings
- Handling variable demand in service environments
- Staffing models based on constraint capacity
- Reducing appointment backlogs using buffer logic
- TOC for improving client onboarding cycles
- Defining inventory in service contexts
- Case study: 40% faster case resolution in a law firm
Module 14: Implementing TOC Across the Enterprise - Developing a multi-phase TOC rollout plan
- Selecting pilot areas for maximum visibility
- Gaining executive sponsorship for TOC adoption
- Building a cross-functional TOC implementation team
- Creating TOC training pathways for different roles
- Designing constraint performance dashboards
- Integrating TOC into strategic planning sessions
- Scaling TOC from department to enterprise level
- Avoiding common TOC rollout failure modes
- Measuring organisational maturity in TOC adoption
- Embedding TOC into performance management systems
- Developing a TOC centre of excellence
Module 15: Mastering the Certificate Project - Overview of the Certificate of Completion requirements
- Selecting a real or simulated system for analysis
- Conducting a full Five Focusing Steps application
- Documenting constraint identification evidence
- Detailing exploitation and subordination actions
- Modelling potential elevation scenarios
- Calculating projected throughput gains
- Presenting findings in a board-ready executive summary
- Formatting guidelines for submission
- Peer review process for feedback enhancement
- Revising based on expert validation notes
- Final submission and certification timeline
- The value of your Certificate of Completion from The Art of Service
- How to showcase your credential in performance reviews and job applications
- Step-by-step execution of the Five Focusing Steps
- Building a constraint intervention timeline
- Running a constraint action workshop with stakeholders
- Creating a constraint responsibility matrix
- Setting short-term vs long-term constraint goals
- Running weekly constraint review meetings
- Using the Focusing Steps in project vs operations settings
- Iterating through the steps as constraints shift
- Documenting each step for process transparency
- Leadership communication during focusing transitions
- Handling resistance to constraint-driven change
- Scaling the framework across multiple departments
Module 7: TOC in Project Management (Critical Chain) - Limitations of traditional project scheduling
- How student syndrome and Parkinson’s Law delay projects
- Aggregating safety time into project buffers
- Difference between feeding, project, and resource buffers
- Buffer monitoring and alert protocols
- Resource levelling using constraint logic
- Task prioritisation based on buffer penetration
- Reporting progress via buffer status
- Managing multi-project environments with shared resources
- Critical chain vs critical path: performance comparison
- Implementing Critical Chain in hybrid waterfall-agile models
- Software tools for managing critical chain projects
Module 8: TOC in Supply Chain & Logistics - Identifying constraint nodes in multi-echelon networks
- Applying Drum-Buffer-Rope (DBR) in distribution centres
- Determining the “drum” in a logistics ecosystem
- Setting up buffer locations at key transit points
- Coordinating inbound and outbound flows with DBR
- Handling seasonal demand shifts with buffer adaptation
- TOC for reducing lead time variability
- Vendor-managed inventory using constraint logic
- Handling port congestion as a supply chain constraint
- Case study: reducing stockouts by 70% using TOC
- Integrating TOC with demand forecasting systems
- Measuring supply chain throughput improvement
Module 9: TOC in Sales & Marketing - Identifying market as a potential system constraint
- Aligning sales capacity with production throughput
- Designing marketing campaigns that match bottleneck output
- Pricing strategies that optimise throughput dollars
- Customer segmentation based on throughput contribution
- Avoiding over-selling beyond system capacity
- Communicating capacity limits to clients professionally
- Upselling high-throughput-margin products
- TOC for digital marketing funnel optimisation
- Measuring marketing ROI using throughput accounting
- Creating sales dashboards aligned with constraint metrics
- Building customer loyalty within throughput limits
Module 10: Throughput Accounting - Limits of traditional cost accounting in TOC environments
- Throughput (T), Inventory (I), and Operating Expense (OE) defined
- Calculating Net Profit and Return on Investment using TOC
- Throughput-to-Investment ratio for decision making
- Evaluating new projects using throughput impact
- Product mix decisions based on constraint consumption
- Drop-the-lowest-throughput-product analysis
- Reporting financials to executives using TOC metrics
- Linking performance incentives to throughput growth
- Transitioning finance teams to throughput thinking
- Integrating TOC reporting with ERP systems
- Creating a monthly throughput performance report
Module 11: TOC for Continuous Improvement - Integrating TOC with Kaizen and PDCA cycles
- Running TOC-focused continuous improvement workshops
- Using TOC to prioritise improvement initiatives
- Preventing initiative overload using constraint filtering
- Measuring improvement ROI using throughput gains
- Building a constraint-aware continuous improvement culture
- TOC for digital transformation prioritisation
- Using TOC during organisational change programs
- Linking daily huddles to constraint status tracking
- Developing frontline ownership of constraint performance
- TOC for reducing rework and defect propagation
- Embedding TOC into standard operating procedures
Module 12: Advanced TOC Thinking Processes - Introduction to TOC logic tools
- Current Reality Tree (CRT) for root cause analysis
- Constructing a CRT from problem statements
- Transition Tree (TT) for action planning
- Future Reality Tree (FRT) for testing solutions
- Prerequisite Tree (PRT) for overcoming obstacles
- Conflict Resolution Diagram (CRD) for breaking trade-offs
- Applying CRT to identify hidden systemic constraints
- Using CRD to resolve ‘cost vs quality’ dilemmas
- Validating proposed changes with FRT
- Building organisational buy-in using visual logic tools
- Facilitating Thinking Processes workshops
- Documenting logic trees for process knowledge retention
Module 13: TOC in Service Organisations - Identifying constraints in healthcare delivery systems
- Applying TOC to reduce patient wait times
- Resource scheduling in clinics using DBR principles
- Constraint management in educational institutions
- TOC in legal and consulting service delivery
- Measuring throughput in non-manufacturing settings
- Handling variable demand in service environments
- Staffing models based on constraint capacity
- Reducing appointment backlogs using buffer logic
- TOC for improving client onboarding cycles
- Defining inventory in service contexts
- Case study: 40% faster case resolution in a law firm
Module 14: Implementing TOC Across the Enterprise - Developing a multi-phase TOC rollout plan
- Selecting pilot areas for maximum visibility
- Gaining executive sponsorship for TOC adoption
- Building a cross-functional TOC implementation team
- Creating TOC training pathways for different roles
- Designing constraint performance dashboards
- Integrating TOC into strategic planning sessions
- Scaling TOC from department to enterprise level
- Avoiding common TOC rollout failure modes
- Measuring organisational maturity in TOC adoption
- Embedding TOC into performance management systems
- Developing a TOC centre of excellence
Module 15: Mastering the Certificate Project - Overview of the Certificate of Completion requirements
- Selecting a real or simulated system for analysis
- Conducting a full Five Focusing Steps application
- Documenting constraint identification evidence
- Detailing exploitation and subordination actions
- Modelling potential elevation scenarios
- Calculating projected throughput gains
- Presenting findings in a board-ready executive summary
- Formatting guidelines for submission
- Peer review process for feedback enhancement
- Revising based on expert validation notes
- Final submission and certification timeline
- The value of your Certificate of Completion from The Art of Service
- How to showcase your credential in performance reviews and job applications
- Identifying constraint nodes in multi-echelon networks
- Applying Drum-Buffer-Rope (DBR) in distribution centres
- Determining the “drum” in a logistics ecosystem
- Setting up buffer locations at key transit points
- Coordinating inbound and outbound flows with DBR
- Handling seasonal demand shifts with buffer adaptation
- TOC for reducing lead time variability
- Vendor-managed inventory using constraint logic
- Handling port congestion as a supply chain constraint
- Case study: reducing stockouts by 70% using TOC
- Integrating TOC with demand forecasting systems
- Measuring supply chain throughput improvement
Module 9: TOC in Sales & Marketing - Identifying market as a potential system constraint
- Aligning sales capacity with production throughput
- Designing marketing campaigns that match bottleneck output
- Pricing strategies that optimise throughput dollars
- Customer segmentation based on throughput contribution
- Avoiding over-selling beyond system capacity
- Communicating capacity limits to clients professionally
- Upselling high-throughput-margin products
- TOC for digital marketing funnel optimisation
- Measuring marketing ROI using throughput accounting
- Creating sales dashboards aligned with constraint metrics
- Building customer loyalty within throughput limits
Module 10: Throughput Accounting - Limits of traditional cost accounting in TOC environments
- Throughput (T), Inventory (I), and Operating Expense (OE) defined
- Calculating Net Profit and Return on Investment using TOC
- Throughput-to-Investment ratio for decision making
- Evaluating new projects using throughput impact
- Product mix decisions based on constraint consumption
- Drop-the-lowest-throughput-product analysis
- Reporting financials to executives using TOC metrics
- Linking performance incentives to throughput growth
- Transitioning finance teams to throughput thinking
- Integrating TOC reporting with ERP systems
- Creating a monthly throughput performance report
Module 11: TOC for Continuous Improvement - Integrating TOC with Kaizen and PDCA cycles
- Running TOC-focused continuous improvement workshops
- Using TOC to prioritise improvement initiatives
- Preventing initiative overload using constraint filtering
- Measuring improvement ROI using throughput gains
- Building a constraint-aware continuous improvement culture
- TOC for digital transformation prioritisation
- Using TOC during organisational change programs
- Linking daily huddles to constraint status tracking
- Developing frontline ownership of constraint performance
- TOC for reducing rework and defect propagation
- Embedding TOC into standard operating procedures
Module 12: Advanced TOC Thinking Processes - Introduction to TOC logic tools
- Current Reality Tree (CRT) for root cause analysis
- Constructing a CRT from problem statements
- Transition Tree (TT) for action planning
- Future Reality Tree (FRT) for testing solutions
- Prerequisite Tree (PRT) for overcoming obstacles
- Conflict Resolution Diagram (CRD) for breaking trade-offs
- Applying CRT to identify hidden systemic constraints
- Using CRD to resolve ‘cost vs quality’ dilemmas
- Validating proposed changes with FRT
- Building organisational buy-in using visual logic tools
- Facilitating Thinking Processes workshops
- Documenting logic trees for process knowledge retention
Module 13: TOC in Service Organisations - Identifying constraints in healthcare delivery systems
- Applying TOC to reduce patient wait times
- Resource scheduling in clinics using DBR principles
- Constraint management in educational institutions
- TOC in legal and consulting service delivery
- Measuring throughput in non-manufacturing settings
- Handling variable demand in service environments
- Staffing models based on constraint capacity
- Reducing appointment backlogs using buffer logic
- TOC for improving client onboarding cycles
- Defining inventory in service contexts
- Case study: 40% faster case resolution in a law firm
Module 14: Implementing TOC Across the Enterprise - Developing a multi-phase TOC rollout plan
- Selecting pilot areas for maximum visibility
- Gaining executive sponsorship for TOC adoption
- Building a cross-functional TOC implementation team
- Creating TOC training pathways for different roles
- Designing constraint performance dashboards
- Integrating TOC into strategic planning sessions
- Scaling TOC from department to enterprise level
- Avoiding common TOC rollout failure modes
- Measuring organisational maturity in TOC adoption
- Embedding TOC into performance management systems
- Developing a TOC centre of excellence
Module 15: Mastering the Certificate Project - Overview of the Certificate of Completion requirements
- Selecting a real or simulated system for analysis
- Conducting a full Five Focusing Steps application
- Documenting constraint identification evidence
- Detailing exploitation and subordination actions
- Modelling potential elevation scenarios
- Calculating projected throughput gains
- Presenting findings in a board-ready executive summary
- Formatting guidelines for submission
- Peer review process for feedback enhancement
- Revising based on expert validation notes
- Final submission and certification timeline
- The value of your Certificate of Completion from The Art of Service
- How to showcase your credential in performance reviews and job applications
- Limits of traditional cost accounting in TOC environments
- Throughput (T), Inventory (I), and Operating Expense (OE) defined
- Calculating Net Profit and Return on Investment using TOC
- Throughput-to-Investment ratio for decision making
- Evaluating new projects using throughput impact
- Product mix decisions based on constraint consumption
- Drop-the-lowest-throughput-product analysis
- Reporting financials to executives using TOC metrics
- Linking performance incentives to throughput growth
- Transitioning finance teams to throughput thinking
- Integrating TOC reporting with ERP systems
- Creating a monthly throughput performance report
Module 11: TOC for Continuous Improvement - Integrating TOC with Kaizen and PDCA cycles
- Running TOC-focused continuous improvement workshops
- Using TOC to prioritise improvement initiatives
- Preventing initiative overload using constraint filtering
- Measuring improvement ROI using throughput gains
- Building a constraint-aware continuous improvement culture
- TOC for digital transformation prioritisation
- Using TOC during organisational change programs
- Linking daily huddles to constraint status tracking
- Developing frontline ownership of constraint performance
- TOC for reducing rework and defect propagation
- Embedding TOC into standard operating procedures
Module 12: Advanced TOC Thinking Processes - Introduction to TOC logic tools
- Current Reality Tree (CRT) for root cause analysis
- Constructing a CRT from problem statements
- Transition Tree (TT) for action planning
- Future Reality Tree (FRT) for testing solutions
- Prerequisite Tree (PRT) for overcoming obstacles
- Conflict Resolution Diagram (CRD) for breaking trade-offs
- Applying CRT to identify hidden systemic constraints
- Using CRD to resolve ‘cost vs quality’ dilemmas
- Validating proposed changes with FRT
- Building organisational buy-in using visual logic tools
- Facilitating Thinking Processes workshops
- Documenting logic trees for process knowledge retention
Module 13: TOC in Service Organisations - Identifying constraints in healthcare delivery systems
- Applying TOC to reduce patient wait times
- Resource scheduling in clinics using DBR principles
- Constraint management in educational institutions
- TOC in legal and consulting service delivery
- Measuring throughput in non-manufacturing settings
- Handling variable demand in service environments
- Staffing models based on constraint capacity
- Reducing appointment backlogs using buffer logic
- TOC for improving client onboarding cycles
- Defining inventory in service contexts
- Case study: 40% faster case resolution in a law firm
Module 14: Implementing TOC Across the Enterprise - Developing a multi-phase TOC rollout plan
- Selecting pilot areas for maximum visibility
- Gaining executive sponsorship for TOC adoption
- Building a cross-functional TOC implementation team
- Creating TOC training pathways for different roles
- Designing constraint performance dashboards
- Integrating TOC into strategic planning sessions
- Scaling TOC from department to enterprise level
- Avoiding common TOC rollout failure modes
- Measuring organisational maturity in TOC adoption
- Embedding TOC into performance management systems
- Developing a TOC centre of excellence
Module 15: Mastering the Certificate Project - Overview of the Certificate of Completion requirements
- Selecting a real or simulated system for analysis
- Conducting a full Five Focusing Steps application
- Documenting constraint identification evidence
- Detailing exploitation and subordination actions
- Modelling potential elevation scenarios
- Calculating projected throughput gains
- Presenting findings in a board-ready executive summary
- Formatting guidelines for submission
- Peer review process for feedback enhancement
- Revising based on expert validation notes
- Final submission and certification timeline
- The value of your Certificate of Completion from The Art of Service
- How to showcase your credential in performance reviews and job applications
- Introduction to TOC logic tools
- Current Reality Tree (CRT) for root cause analysis
- Constructing a CRT from problem statements
- Transition Tree (TT) for action planning
- Future Reality Tree (FRT) for testing solutions
- Prerequisite Tree (PRT) for overcoming obstacles
- Conflict Resolution Diagram (CRD) for breaking trade-offs
- Applying CRT to identify hidden systemic constraints
- Using CRD to resolve ‘cost vs quality’ dilemmas
- Validating proposed changes with FRT
- Building organisational buy-in using visual logic tools
- Facilitating Thinking Processes workshops
- Documenting logic trees for process knowledge retention
Module 13: TOC in Service Organisations - Identifying constraints in healthcare delivery systems
- Applying TOC to reduce patient wait times
- Resource scheduling in clinics using DBR principles
- Constraint management in educational institutions
- TOC in legal and consulting service delivery
- Measuring throughput in non-manufacturing settings
- Handling variable demand in service environments
- Staffing models based on constraint capacity
- Reducing appointment backlogs using buffer logic
- TOC for improving client onboarding cycles
- Defining inventory in service contexts
- Case study: 40% faster case resolution in a law firm
Module 14: Implementing TOC Across the Enterprise - Developing a multi-phase TOC rollout plan
- Selecting pilot areas for maximum visibility
- Gaining executive sponsorship for TOC adoption
- Building a cross-functional TOC implementation team
- Creating TOC training pathways for different roles
- Designing constraint performance dashboards
- Integrating TOC into strategic planning sessions
- Scaling TOC from department to enterprise level
- Avoiding common TOC rollout failure modes
- Measuring organisational maturity in TOC adoption
- Embedding TOC into performance management systems
- Developing a TOC centre of excellence
Module 15: Mastering the Certificate Project - Overview of the Certificate of Completion requirements
- Selecting a real or simulated system for analysis
- Conducting a full Five Focusing Steps application
- Documenting constraint identification evidence
- Detailing exploitation and subordination actions
- Modelling potential elevation scenarios
- Calculating projected throughput gains
- Presenting findings in a board-ready executive summary
- Formatting guidelines for submission
- Peer review process for feedback enhancement
- Revising based on expert validation notes
- Final submission and certification timeline
- The value of your Certificate of Completion from The Art of Service
- How to showcase your credential in performance reviews and job applications
- Developing a multi-phase TOC rollout plan
- Selecting pilot areas for maximum visibility
- Gaining executive sponsorship for TOC adoption
- Building a cross-functional TOC implementation team
- Creating TOC training pathways for different roles
- Designing constraint performance dashboards
- Integrating TOC into strategic planning sessions
- Scaling TOC from department to enterprise level
- Avoiding common TOC rollout failure modes
- Measuring organisational maturity in TOC adoption
- Embedding TOC into performance management systems
- Developing a TOC centre of excellence