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Most people will recognize the value of change management and configuration management in supporting IT service delivery; however, these same people may not recognize the deep connection these process … read more

We're working on it!To our lovely students, we are in the midst of some exciting new website upgrades. We want to thank you in advance for your patience as we work hard to bring you a brand new fea … read more

As technology and development rolls forward, the general complexity of things like software tends to become more intricate as well. This is partly due to the fact that the addition of new components … read more

If you're just discovering ITIL, you might have come across an interesting area of it called 'Service Offerings and Agreements', or SOA for short (not to be confused with 'service-oriented architectur … read more

In case you don't know, scripting languages are little bits of a larger programming language which carry out the specific task of executing certain things (usually in an automated fashion). In other … read more