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Every great leap in technological development is usually accompanied by a host of mild to possibly severe risks. As time rolls on and additional developments are integrated, the risks and security co … read more

What do you do with all of your important files when it comes time to upgrade your PC, Mac or laptop? Is it really necessary to go out and buy an external device just to transfer files from one piece … read more

Service providers who wish to implement an Service Management System (SMS) that is based on ISO/IEC 20000-1 are required to define the scope of their SMS.Most service providers are generally dependent … read more

When you look at the ISO/IEC 20000 standard, you can see that it is split up in a number of modules:Service Delivery ProcessesControl ProcessesRelease ProcessesResolution ProcessesRelationship Process … read more

While you are going through the ISO/IEC 20000 Foundation course you may start to wonder what is included in the ISO/IEC 20000 Foundation exam? A quick look at the ISO/IEC 20000 Foundation syllabus giv … read more