Blog - Page 27 - The Art of Service

Knowledge management: how to mentor who will be responsible for deciding whether Knowledge management goes ahead or not after the initial investigations

9th Oct 2016

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Projected Service Outage: how to unify whats the best Projected Service Outage design framework for an organization in a post Industrial-Age

9th Oct 2016

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Call center: how to strap hone your interpersonal Call center skills with the easy-to-navigate resources. Working through each resource several times will give you the knowledge and confidence to respond appropriately

9th Oct 2016

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Availability Guidelines for the Service Desk: how to view and deliver the right Availability Guidelines for the Service Desk at the right time every time

9th Oct 2016

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Service-level agreement: how to add exceptional Conditions and Service-level agreement

9th Oct 2016

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