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Mystery Student - Customer Service Principles [Help desk Analyst online training](Post)
This is the start of my formal training to becoming a Help Desk Technician. The first few topics of the module is fairly easy to understand, as it mostly deals with topics that address one's common s ...
Mystery student - experiencing the Help Desk Analyst online training(Post)It has been a very long time since I have stepped foot in a school.The mere thought of going through the experience again is very scary, especially for somebody like me, who have been domesticated so ...
Cloud/Web Platforms... Perfect for the individual user as well as businesses(Post)Cloud/Web PlatformsPerfect for the individual user as well as businesses A cloud or web platform is a type of infrastructure that allows users to access a broad range of web-based tools, technol ...
Mystery Student - Introduction to the Help Desk Analyst online training(Post)Being anxious to start my course, I went through the first module, which is Introduction to the course, very quickly. I was about to start on the next module when I realized that I as I have 3 month ...
Mystery Student - Module 4 of Help Desk analyst online training(Post)Without comprehensive discussions on the different technical knowledge that a Help Desk Technician should have, this module was easy to decipher. It dwelled mainly on the basic descriptions of severa ...
We are hiring!(Post)We are looking for:National Business Development Manager for IT Training and Certification Sales - First Year OTE $100KAbout the JobThe CompanyEstablished in global e-Learning for over 12 years The A ...
'Virtualization' and the emerging cloud-based operating systems(Post)At first glance most assume that virtualization and cloud computing are the same entity, this is only partially correct. Cloud computing is only possible through the use of virtualization, but not t ...
What is included in the ISO/IEC 20000 Foundation exam?(Post)While you are going through the ISO/IEC 20000 Foundation course you may start to wonder what is included in the ISO/IEC 20000 Foundation exam? A quick look at the ISO/IEC 20000 Foundation syllabus gi ...
How does virtualization impact the way the business works?(Post)When carrying out virtualization, many changes are made to a business's infrastructure along with the way they now operate. Changes are also made to the way employees work and the roles they have in ...
Who Controls the Marriage Between IT Change and Configuration?(Post)Most people will recognize the value of change management and configuration management in supporting IT service delivery; however, these same people may not recognize the deep connection these proces ...
SOA: (Best) Practices (and Standards)(Post)SOA: (Best) Practices (& Standards)With any complex system, there is often a series of practices and/or standards that can be enacted that not only ensure continued functionality, but also a much ...
Game design and mechanics vs. Gamification(Post)Game design and mechanics vs. GamificationWhy many professional game design companies loathe gamification (and why they shouldn't)Let's pretend for a second that you are a member of a big game develo ...