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    What are Service Offerings and Agreements? (SOA)(Post)

    If you're just discovering ITIL, you might have come across an interesting area of it called 'Service Offerings and Agreements', or SOA for short (not to be confused with 'service-oriented architectur

    What is a private cloud?(Post)

    In recent years vendors such as VMware and Microsoft have increasingly sought to offer software and other technologies that emulate Cloud Computing on private networks. These (typically virtualization

    Procurement and sourcing(Page)

    On this pageWhat does end-to-end procurement cover?What is the difference between direct and indirect procurement?

    What is the content of ISO/IEC 20000 part 3:2009?(Post)

    Service providers who wish to implement an Service Management System (SMS) that is based on ISO/IEC 20000-1 are required to define the scope of their SMS.Most service providers are generally dependent

    Why businesses need Enterprise Architecture experts(Post)

    We are seeing an increased demand for Enterprise Architects these days. Some might say it's because businesses are moving toward bringing their management concepts together with that of their IT reso

    What is BPM and how does it relate to SOA?(Post)

    Business Process Management What is BPM and how does it relate to SOA? Running a business in the modern world requires the assistance of machines, software that's literally on-call 24/7 and designed t

    Mystery Student - Module two of the Help Desk Analyst online training(Post)

    What did I learn in this module?The position of a Help Desk Technician is already the second-in -line in the hierarchy of service providers. This means that the situation has already been assessed by

    Cloud Computing for the Enterprise(Post)

    Cloud Computing for the EnterpriseHow individual cloud computing services are being independently implemented by companies in a variety of waysIt is common (in today's world of cloud computing) to fin

    Elasticity - it is what Makes Cloud Computing Unique (as well as powerful)(Post)

    ElasticityIt's what Makes Cloud Computing Unique (as well as powerful) Of all the attributes possessed by cloud computing in general, the most important is certainly its elasticity. But, just what is

    Who Controls the Marriage Between IT Change and Configuration?(Post)

    Most people will recognize the value of change management and configuration management in supporting IT service delivery; however, these same people may not recognize the deep connection these process

    Introducing a Metadata system into the cloud(Post)

    Introducing a Metadata system into the cloudOrganizing & structuring massive amounts of cloud dataOne of the most pertinent problems cloud computing issues that we (as users and enthusiasts) are facin

    Cloud Testing Tools and Service(Post)

    Cloud Testing Tools and ServiceHow cloud testing works and what it is used forCloud testing tools and service(s) are not mutually exclusive; in fact, very little has been developed in the way of speci

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