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What is ISO/IEC 20000?(Post)
ISO/IEC 20000 is the global formal standard for Service Management in the IT industry. The ISO/IEC 20000 standard offers the minimum requirements around best practices in IT Service Management. Comply
Mystery Student - Module two of the Help Desk Analyst online training(Post)What did I learn in this module?The position of a Help Desk Technician is already the second-in -line in the hierarchy of service providers. This means that the situation has already been assessed by
Elasticity - it is what Makes Cloud Computing Unique (as well as powerful)(Post)ElasticityIt's what Makes Cloud Computing Unique (as well as powerful) Of all the attributes possessed by cloud computing in general, the most important is certainly its elasticity. But, just what is
SOA Testing Needed to Retain Performance and Reliability Standards(Post)SOA Testing Needed to Retain Performance & Reliability StandardsA look at some of the problems surrounding performance testing in SOAWhile it may be impossible to get everyone one the same page concer
What is the function of a Content Delivery Network (CDN)(Post)What is the function of a Content Delivery Network (CDN)Plus a brief look at a CDC or 'Content Delivery Cloud'One of the reasons information is so readily accessible on the net and all over the world
Capacity Management: how to process cross-Cultural Capacity Management planning(Post)About Capacity Management: Benefits the Capacity Management toolkit has for you with this Capacity Management specific Use Case:Meet Christy Lundenruller, Co Founder in Co
Various types of Hybrid Cloud Computing(Post)Hybrid Cloud ComputingWhat defines the various types of Hybrid CloudsOne of the newest concepts in cloud computing (and one that is sure to provide many individuals / companies with a way of transitio
What is a private cloud and what elements might be needed to successfully implement one?(Post)Private Cloud ComputingWhat is a private cloud and what elements might be needed to successfully implement one? The term 'Private cloud computing' is often used to describe different cloud computing s
Public Cloud Computing as a Utility is Gaining Popularity(Post)Public Cloud Computing as a Utility is Gaining PopularityWell, it's official, cloud computing is officially storming the market(s), and making quite a splash in the process. The endless debates about
Enterprise platforms and data(Page)On this pageHow do you choose between modernising a mainframe and replacing it?What is the difference bet
Cloud Computing Security Concerns(Post)Cloud Computing Security ConcernsA closer look at the most pressing security concerns in the world of cloud computing, as well as what service providers need to be offering usersSecurity is (arguably)
Risk, control and compliance(Page)On this pageHow do enterprise risk management and internal control differ?What does an operational readiness review ch