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The Art of Service Certified Professional
    Why would IT departments want/need to use gamification?(Post)

    Why would IT departments want/need to use gamification?An examination of why gamification is poised to drive further innovation in the IT worldUse of gamification elements have become so widespread th

    Things to consider when managing a Virtualized Environment(Post)

    When talking about support issues in a virtualized environment, there are two possible meanings. Firstly we have technical support, which is basically the personnel who support virtualization technolo

    The Difficulty of Achieving ISO 27000 Standards(Post)

    The Difficulty of Achieving ISO 27000 StandardsISO/IEC 27000 series is an ever expanding family of International Standards (formulated by International Organization for Standardization (ISO) and the I

    What are the six types of information systems(Post)

    This is Part 1 of a 3-part series on building Information Systems:Part 1 - [You Are Here] - Six types of Information SystemsPart 2 - How To Develop and Implement Information SystemsPart 3 - Why Inform

    Can you use virtualization to create a separate test environment?(Post)

    Virtualization solutions are implemented for many different reasons but there are three that are most common. These reasons are, for testing and development purposes, to consolidate server resources a

    The nuts and bolts of Cloud Computing(Post)

    It's going to change the way we do things, but just how much will change?A world without the need for hard drives is where cloud computing is pushing us. While many of us tech junkies are eager to ju

    The Browser based Client OS(Post)

    The Browser based Client OSPresent and FutureThe idea of using a browser to replace the traditional operating system is central to the future of cloud computing and is one (idea) that many on the fore

    What are the five main components of the ISO/IEC 20000 Standard?(Post)

    When you look at the ISO/IEC 20000 standard, you can see that it is split up in a number of modules:Service Delivery ProcessesControl ProcessesRelease ProcessesResolution ProcessesRelationship Process

    What is the content of ISO/IEC 20000 part 3:2009?(Post)

    Service providers who wish to implement an Service Management System (SMS) that is based on ISO/IEC 20000-1 are required to define the scope of their SMS.Most service providers are generally dependent

    Press Release July 2011: The Benefits of launching a Startup in the Cloud(Post)

    The Benefits of Launching a Startup in the Cloud SAN JOSE, CALIF. -- Entrepreneurs launching new companies may want to start "in the cloud," which lowers startup costs and allows them to focus on gene

    For your IT career: Demand for DevOps is growing(Post)

    Careers that deal directly with using or working on the Linux operating system are pretty much everywhere you look. While most of them seem to focus on hiring developers or system administrators, man

    What to do when the cloud goes down(Post)

    What to do when the cloud goes downSurviving a Cloud service outage Despite all of its beneficial components and quirks, cloud computing is still subject to the same kinds of outages that a traditiona

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