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Who Controls the Marriage Between IT Change and Configuration?(Post)
Most people will recognize the value of change management and configuration management in supporting IT service delivery; however, these same people may not recognize the deep connection these process
What are the five main components of the ISO/IEC 20000 Standard?(Post)When you look at the ISO/IEC 20000 standard, you can see that it is split up in a number of modules:Service Delivery ProcessesControl ProcessesRelease ProcessesResolution ProcessesRelationship Process
Six Sigma: how to guide do we say no to Six Sigma customers for no reason(Post)About Six Sigma: Advantages the Six Sigma toolkit has for you with this Six Sigma specific Use Case:Meet Sara Gandara, Experienced Technology Focused Program Manager in Co
Cloud-Enabled BPM Platforms(Post)Cloud-Enabled BPM PlatformsOne of the most exciting features of cloud computing for businesses is the ability of some cloud services to execute business process management functions. These may includ
Agile software development: how to persuade and how to help technophobes get comfortable with important technology widely used by Agile software development(Post)About Agile software development: Benefits the Agile software development toolkit has for you with this Agile software development specific Use Case:Meet Jaime Capps, Acti
What is the content of ISO/IEC 20000 part 3:2009?(Post)Service providers who wish to implement an Service Management System (SMS) that is based on ISO/IEC 20000-1 are required to define the scope of their SMS.Most service providers are generally dependent
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Add to Cart The item has been addedPCI DSS Automation Playbook
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