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Change Management ITIL Foundation Course

Change Management ITIL Foundation Course

USD205.83
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Course access is prepared after purchase and delivered via email
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Change Management ITIL Foundation Course Curriculum



Course Overview

The Change Management ITIL Foundation Course is a comprehensive and interactive program designed to equip participants with the knowledge and skills required to effectively manage changes within their organization. The course is based on the ITIL (Information Technology Infrastructure Library) framework and is delivered by expert instructors.



Course Objectives

  • Understand the principles and concepts of Change Management
  • Learn how to plan, implement, and review changes
  • Understand the role of Change Management in the ITIL framework
  • Develop the skills required to manage changes effectively
  • Improve the efficiency and effectiveness of change management processes


Course Outline

Module 1: Introduction to Change Management

  • Definition and importance of Change Management
  • Types of changes (normal, emergency, and standard)
  • Change Management lifecycle
  • Role of Change Management in ITIL
  • Benefits of effective Change Management

Module 2: Change Management Principles

  • Change Management policies and procedures
  • Change Management roles and responsibilities
  • Change Management governance
  • Change Management metrics and reporting
  • Change Management communication and stakeholder management

Module 3: Change Management Process

  • Change request management
  • Change assessment and evaluation
  • Change prioritization and categorization
  • Change authorization and approval
  • Change implementation and deployment
  • Change review and closure

Module 4: Change Management Best Practices

  • ITIL Change Management best practices
  • Change Management maturity models
  • Change Management benchmarking
  • Continuous improvement in Change Management
  • Change Management toolsets and technology

Module 5: Change Management in the ITIL Framework

  • ITIL Service Transition
  • ITIL Service Operation
  • Change Management and Service Desk
  • Change Management and Release and Deployment Management
  • Change Management and IT Service Continuity Management

Module 6: Implementing Change Management

  • Change Management implementation plan
  • Change Management communication plan
  • Change Management training and awareness
  • Change Management metrics and reporting
  • Change Management continuous improvement

Module 7: Change Management Case Studies and Group Exercises

  • Real-world Change Management case studies
  • Group exercises and discussions
  • Change Management scenario planning
  • Change Management role-playing exercises


Course Features

  • Interactive and engaging: The course includes a range of interactive elements, including group exercises, case studies, and quizzes.
  • Comprehensive and up-to-date: The course is based on the latest ITIL framework and best practices.
  • Personalized learning: The course is designed to accommodate different learning styles and needs.
  • Practical and applicable: The course includes real-world examples and case studies to illustrate key concepts.
  • Expert instructors: The course is delivered by experienced instructors with a deep understanding of Change Management and ITIL.
  • Certification: Participants receive a certificate upon completion, issued by The Art of Service.
  • Flexible learning: The course is available online, allowing participants to learn at their own pace.
  • User-friendly and mobile-accessible: The course is designed to be accessible on a range of devices.
  • Community-driven: The course includes opportunities for participants to connect with each other and share experiences.
  • Actionable insights: The course provides participants with practical insights and tools to improve their Change Management practices.
  • Hands-on projects: The course includes hands-on projects and exercises to help participants apply their learning.
  • Bite-sized lessons: The course is broken down into manageable modules and lessons.
  • Lifetime access: Participants have lifetime access to the course materials.
  • Gamification and progress tracking: The course includes gamification elements and progress tracking to encourage engagement and motivation.


Certification

Upon completion of the course, participants will receive a certificate issued by The Art of Service, a recognized leader in IT service management training and certification.

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