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Configuration Items in IT Service Management Dataset (Publication Date: 2024/01)

Configuration Items in IT Service Management Dataset (Publication Date: 2024/01)

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What does the Configuration Items in IT Service Management Dataset include?

The Configuration Items in IT Service Management Dataset includes a complete, analysis-ready collection of 1,571 verified configuration items in CSV and Excel formats, categorised by type, criticality, and service dependency. It also contains 200+ self-assessment questions across six maturity domains, a CI classification taxonomy, benchmarking data, and remediation templates to evaluate and improve CMDB accuracy and compliance readiness.

Without an accurate, up-to-date dataset of configuration items in IT service management, your organisation risks failed audits, compliance gaps, service outages, and inefficient change controls, especially under regulatory scrutiny or during ITIL® assessments. The Configuration Items in IT Service Management Dataset (2024) gives you instant access to a rigorously categorised, analysis-ready dataset of 1,571 verified configuration items, structured to align with ITIL 4 practices and ISO/IEC 20000 requirements. This is not a generic list, it's a benchmarking and self-assessment foundation that enables you to map, validate, and optimise your configuration management database (CMDB) with precision, ensuring every critical asset and dependency is accounted for before it impacts service delivery.

What You Receive

  • 1,571 verified configuration items (CIs) in CSV and Excel (XLSX) formats: Fully exportable, sortable, and filterable dataset categorised by CI type, criticality, lifecycle stage, and service dependency, enabling rapid integration into your existing CMDB or service asset and configuration management (SACM) process.
  • 200+ self-assessment questions across six maturity domains: Evaluate your current CI coverage, accuracy, ownership, audit readiness, change impact analysis capability, and automation maturity, each question mapped to ITIL 4 practice guidance and service configuration management objectives.
  • Five-level CI criticality scoring model (Low to Critical): Prioritise remediation and monitoring efforts based on business impact, compliance exposure, and service dependency, reducing mean time to repair (MTTR) during incidents.
  • CI classification taxonomy with 18 core categories: Includes hardware, software, cloud services, network devices, vendor contracts, virtual assets, and business services, ensuring comprehensive coverage beyond technical components.
  • Benchmarking matrix with industry median coverage rates: Compare your CI inventory depth and quality against sector-specific norms, identifying under-reported or high-risk blind spots in your environment.
  • Gap analysis and remediation roadmap template (Excel): Automatically highlight missing or outdated CIs based on your current inventory, then generate prioritised action plans to close compliance and operational gaps within 30, 60, or 90 days.
  • CMDB health dashboard (Power BI-ready format): Visualise CI completeness, data accuracy trends, ownership gaps, and change failure correlations, ideal for reporting to IT leadership and audit stakeholders.

How This Helps You

Using this dataset, you can validate and strengthen your SACM process in under a week, avoiding the risk of failed internal audits or non-conformities during ISO 20000 certification. With complete, standardised configuration item definitions, you reduce change-related outages by improving impact analysis accuracy. The self-assessment questions help you identify where CI data is incomplete, unverified, or misclassified, common root causes of failed incident and problem management. Organisations that neglect CI inventory quality face up to 40% higher change failure rates and extended downtime during outages. By contrast, you’ll be able to demonstrate CMDB accuracy to auditors, streamline service mapping, and accelerate root cause analysis, turning configuration management from a compliance burden into an operational advantage. Not acting means accepting preventable service risks, inefficient audits, and poor IT visibility.

Who Is This For?

  • IT Service Managers implementing or improving service configuration management under ITIL 4 or ISO/IEC 20000.
  • CMDB Owners and Data Stewards responsible for maintaining accurate, audit-ready configuration records.
  • IT Auditors and Compliance Officers validating SACM controls and CI data integrity.
  • IT Risk and Governance Professionals assessing configuration-related risks to service continuity and data security.
  • ITSM Consultants delivering maturity assessments or CMDB remediation projects for clients.
  • Digital Transformation Leads integrating legacy asset data with modern service management platforms like ServiceNow, Jira Service Management, or BMC Helix.

Choosing this dataset is not just a purchase, it’s a strategic step toward reliable, audit-proof service management. You’re equipping your team with the most comprehensive, up-to-date reference of configuration items in the industry, enabling faster decisions, stronger compliance, and fewer service disruptions. The risk isn’t in investing in better data, it’s in continuing without it.

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