Operating Model & Capability Maturity

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Mastering Service Level Management; A Step-by-Step Guide to Ensuring Seamless IT Operations and Mitigating Risk

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Mastering IT Service Management; A Step-by-Step Guide to Seamless Change and Release Management

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Mastering Business Process Mapping and Documentation with Visio

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Mastering IT Service Management; A Step-by-Step Guide to Effective Software Change and Configuration Management

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Mastering the RACI Matrix; Ensuring Seamless Project Execution and Risk Management

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Mastering Business Capability Modeling; A Step-by-Step Guide to Identifying, Assessing, and Mitigating Risks Across Your Entire Organization

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Mastering Business Process Management (BPM); A Step-by-Step Guide to Mapping, Analyzing, and Improving Your Organizations Processes

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Mastering Business Process Mapping; A Step-by-Step Guide to Identifying, Documenting, and Improving Processes to Ensure Complete Risk Coverage

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Mastering Enterprise Agility; A Step-by-Step Guide to Mitigating Risk and Ensuring Seamless Business Operations

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Mastering IT Service Management; A Step-by-Step Guide to Ensuring Seamless Software Change, Configuration, and Release Management

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Mastering Business Process Mapping; A Step-by-Step Guide to Identifying, Documenting, and Improving Every Critical Process in Your Organization

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Mastering Business Capability Modeling; A Step-by-Step Guide to Ensuring Comprehensive Risk Coverage

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