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Get Your Service Contracts Right Third Edition

Get Your Service Contracts Right Third Edition

$359.00
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Paperback: 284 pages. FREE delivery.
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What does the Get Your Service Contracts Right Third Edition include?

The product delivers a 60+ file digital playbook comprising PDFs and XLSX spreadsheets: a master playbook, 90-day roadmap, assessment questionnaire (668 questions), scoring rubric, gap-analysis matrix, RACI stakeholder planner, KPI dashboards, policy templates, and supporting quick-reference cards, all emailed to you within 24 business hours.

Are you worried that your service contracts are leaking money, inviting legal disputes, or leaving your organisation exposed to audit penalties? Those gaps can trigger missed compliance windows, ambiguous SLAs, and costly contract litigation, real risks that erode profit and damage reputation. The Get Your Service Contracts Right Third Edition instantly equips you with a proven methodology to audit, tighten, and future-proof every contract, turning a liability into a strategic advantage.

What You Receive

  • 00_Platinum_Tier centrepiece files (PDF/XLSX) - a master operations playbook PDF, a 90-day adoption roadmap XLSX, a contract-review template PDF, an anti-pattern catalogue XLSX, an outcomes dashboard XLSX, and an incident-response run-book PDF; these guide you from assessment to execution.
  • 01_Getting_Started guide (PDF) - step-by-step onboarding that gets your team reviewing contracts on day one.
  • 02_Self-Assessment_and_Diagnostics (XLSX) - 668 expert-reviewed assessment questions across seven domains (Scope Definition, Performance Metrics, Risk Allocation, Compliance Alignment, Stakeholder Engagement, Change Management, Exit Strategy) and a weighted scoring rubric to surface high-risk clauses.
  • 03_Requirements_and_Goal_Setting (PDF/XLSX) - goal-setting templates and stakeholder-mapping worksheets that align contracts with business objectives.
  • 04_Models_and_Frameworks (PDF/XLSX) - comparison matrices linking contract best practices to ISO 9001, ISO/IEC 20000, and COSO ERM standards.
  • 06_Processes_and_Execution (XLSX, PDF) - 13-17 implementation playbooks, RACI templates, interview scripts, and execution worksheets that drive disciplined contract renegotiation.
  • 07_Performance_and_KPIs (XLSX) - measurement dashboards that track SLA compliance, financial leakage, and risk exposure.
  • 08_Quality_and_Governance (PDF/XLSX) - audit-prep checklists, policy templates, and oversight tools to satisfy regulators and internal auditors.
  • 09_Sustainment_and_Improvement (PDF) - continuous-improvement framework and gap-analysis matrix that keep contracts aligned as business needs evolve.
  • 10_Advanced_Topics (PDF) - case archives and scenario libraries for complex multi-vendor arrangements.
  • 11_Reference_and_Quick_Cards (PDF) - at-a-glance cheat sheets for rapid decision-making.
  • README.md and CUSTOMER_EMAIL.txt - onboarding notes that ensure a smooth download and immediate use.

How This Helps You

  • Identify hidden compliance gaps in minutes, preventing audit findings and regulatory fines.
  • Prioritise remediation spend with a weighted scoring rubric, protecting your budget from unnecessary legal fees.
  • Standardise SLA definitions and risk allocation, reducing operational failures and service interruptions.
  • Engage legal, procurement, operations, and compliance teams through a built-in RACI planner, accelerating contract approval cycles.
  • Track improvement over time with KPI dashboards, turning contract governance into a measurable business driver.
  • Avoid costly contract disputes by using the anti-pattern catalogue to eliminate ambiguous clauses before they become liabilities.

Who Is This For?

  • Contract Managers responsible for drafting, reviewing, and renewing service agreements.
  • Procurement Leaders who must align vendor contracts with organisational risk appetite.
  • Legal Counsel seeking a practical tool to ensure contractual compliance with ISO 9001, ISO/IEC 20000, and COSO ERM.
  • Operations Directors who need reliable SLAs to maintain service continuity.
  • Compliance and Risk Officers tasked with demonstrating audit-ready contract governance.

Choose the Get Your Service Contracts Right Third Edition today and transform your contract portfolio from a source of risk into a catalyst for strategic growth. Your next audit will thank you.

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