Help & Frequently Asked Questions
Quick answers about the courses, pricing, access, refunds, and the catalogue. If you don't see your question, email support@theartofservice.com.
Course catalogue (130)
- Do you have a course on AI compliance?
- Do you have a course on AI governance?
- Do you have a course on AI safety?
- Do you have a course on AML or KYC?
- Do you have a course on AWS?
- Do you have a course on Azure?
- Do you have a course on CCPA?
- Do you have a course on CMMC?
- Do you have a course on COBIT?
- Do you have a course on COSO?
- Do you have a course on CSRD?
- Do you have a course on DevOps?
- Do you have a course on ESG?
- Do you have a course on FERPA?
- Do you have a course on FFIEC?
- Do you have a course on FP&A?
- Do you have a course on FedRAMP?
- Do you have a course on FinOps?
- Do you have a course on GCP?
- Do you have a course on GDPR?
- Do you have a course on GLBA?
- Do you have a course on HIPAA?
- Do you have a course on ISO 14001?
- Do you have a course on ISO 22301?
- Do you have a course on ISO 27001?
- Do you have a course on ISO 27017?
- Do you have a course on ISO 27018?
- Do you have a course on ISO 27032?
- Do you have a course on ISO 27701?
- Do you have a course on ISO 31000?
- Do you have a course on ISO 37301?
- Do you have a course on ISO 38500?
- Do you have a course on ISO 42001?
- Do you have a course on ISO 45001?
- Do you have a course on ISO 55001?
- Do you have a course on ISO 9001?
- Do you have a course on IT audit?
- Do you have a course on IT governance?
- Do you have a course on ITIL?
- Do you have a course on ITSM?
- Do you have a course on LLM governance?
- Do you have a course on Lean?
- Do you have a course on NERC CIP?
- Do you have a course on NIST AI RMF?
- Do you have a course on NIST CSF?
- Do you have a course on NYDFS cybersecurity?
- Do you have a course on OFAC sanctions?
- Do you have a course on PCI DSS?
- Do you have a course on PMBOK?
- Do you have a course on PMO?
- Do you have a course on PMP?
- Do you have a course on PRINCE2?
- Do you have a course on SAFe?
- Do you have a course on SOC 1?
- Do you have a course on SOC 2?
- Do you have a course on SOC operations?
- Do you have a course on SOX?
- Do you have a course on SRE?
- Do you have a course on Six Sigma?
- Do you have a course on TCFD?
- Do you have a course on TOGAF?
- Do you have a course on Total Quality Management?
- Do you have a course on agile?
- Do you have a course on application security?
- Do you have a course on banking compliance?
- Do you have a course on business continuity?
- Do you have a course on business process management?
- Do you have a course on change management?
- Do you have a course on cloud security?
- Do you have a course on conduct risk?
- Do you have a course on control testing?
- Do you have a course on corporate governance?
- Do you have a course on crisis management?
- Do you have a course on cyber risk?
- Do you have a course on cybersecurity?
- Do you have a course on data classification?
- Do you have a course on data governance?
- Do you have a course on data lineage?
- Do you have a course on data privacy?
- Do you have a course on data protection?
- Do you have a course on data quality?
- Do you have a course on digital transformation?
- Do you have a course on disaster recovery?
- Do you have a course on document control?
- Do you have a course on enterprise architecture?
- Do you have a course on enterprise risk?
- Do you have a course on ethics and compliance?
- Do you have a course on financial reporting?
- Do you have a course on fraud risk?
- Do you have a course on generative AI?
- Do you have a course on governance?
- Do you have a course on healthcare compliance?
- Do you have a course on identity and access management?
- Do you have a course on incident response?
- Do you have a course on insurance compliance?
- Do you have a course on internal audit?
- Do you have a course on internal controls?
- Do you have a course on knowledge management?
- Do you have a course on leadership?
- Do you have a course on machine learning?
- Do you have a course on management?
- Do you have a course on master data management?
- Do you have a course on model risk?
- Do you have a course on multi-cloud?
- Do you have a course on operational risk?
- Do you have a course on penetration testing?
- Do you have a course on performance management?
- Do you have a course on pharma compliance?
- Do you have a course on policy management?
- Do you have a course on procurement?
- Do you have a course on program management?
- Do you have a course on project management?
- Do you have a course on records management?
- Do you have a course on regulatory change management?
- Do you have a course on responsible AI?
- Do you have a course on risk management?
- Do you have a course on scrum?
- Do you have a course on strategy?
- Do you have a course on supply chain?
- Do you have a course on sustainability reporting?
- Do you have a course on talent management?
- Do you have a course on the DORA regulation?
- Do you have a course on the EU AI Act?
- Do you have a course on the audit committee?
- Do you have a course on third-party due diligence?
- Do you have a course on third-party risk?
- Do you have a course on threat intelligence?
- Do you have a course on vulnerability management?
- Do you have a course on whistleblowing?
- Do you have a course on zero trust?
Format & delivery (44)
- Are the files editable?
- Are there checklists?
- Are there exercises?
- Are there frameworks mapped?
- Are there practice exercises?
- Are there video lessons?
- Are worked examples included?
- Can I download everything?
- Can I download more than once?
- Can I get a printed copy?
- Can I get the materials in a different format?
- Can I print everything?
- Can I print the materials?
- Can I re-download my course files?
- Can I see a sample first?
- Can I see a sample?
- Can I see the table of contents?
- Can I share the files with my team?
- Can I skip modules?
- Can I use it offline?
- Can you build a custom toolkit?
- Can you write a custom playbook for our project?
- Do I get lifetime access?
- How big are the downloads?
- How big are the files?
- How long does the course take?
- How long is each module?
- How many modules are there?
- Is the course self-paced?
- Is the playbook step-by-step?
- Is there a mobile app?
- Is there a worked example?
- Is this a video course?
- What devices can I use?
- What format is the course in?
- What if I lose the download link?
- What is in the playbook?
- What is in the toolkit XLSX?
- What is in the toolkit?
- What language is the course in?
- Where do I download the course files?
- Where do I store the files?
- Will this work on my Chromebook?
- Will this work on my iPad?
Pricing & payment (25)
- Are there hidden fees?
- Can I get a discount on a second course?
- Can I get a quote in writing?
- Can I get an invoice for tax purposes?
- Can I pay by bank transfer?
- Can I pay by invoice or PO?
- Can I pay in instalments?
- Can I quote you in an article?
- Do I have to pay tax or VAT?
- Do you do private workshops?
- Do you offer discounts?
- Do you offer multi-year discounts?
- Do you offer subscriptions?
- Do you offer team or bulk pricing?
- How long is a quote valid?
- Is the price including or excluding tax?
- Is there a government discount?
- Is there a non-profit discount?
- Is there a student discount?
- Is there an education discount?
- Is this really worth $199?
- Is this worth $199?
- What currency is the price in?
- What payment methods do you accept?
- Why is the price $199?
Refunds & guarantee (7)
Certification (14)
- Can I add the certificate to LinkedIn?
- Can I put this on LinkedIn?
- Can I reissue or correct my certificate?
- Do I get a certificate?
- Does the course count for CPE / CPD hours?
- How do I download my certificate?
- How is the certificate verified?
- How is this different from LinkedIn Learning?
- I lost my certificate. Can you resend?
- Is my name on the certificate?
- Is the certificate accredited?
- What's your LinkedIn?
- When do I get the certificate?
- Will the certificate help my job application?
Audience & role fit (17)
- I am a CIO. Will this fit?
- I am a CISO. Will this fit?
- I am a DPO. Will this fit?
- I am a board member. Will this fit?
- I am a compliance officer. Will this fit?
- I am a project manager. Will this fit?
- I am a risk manager. Will this fit?
- I am an IT manager. Will this fit?
- I am an internal auditor. Will this fit?
- I am building a program from scratch. Will this fit?
- I am new in role. Will this fit?
- I am preparing for an audit. Will this fit?
- Is this beginner-friendly?
- Is this for beginners?
- Is this for individual or team use?
- Is this for senior or junior roles?
- Who is this course for?
Industry fit (14)
- Is this useful for government roles?
- Will this work for SaaS?
- Will this work for a Fortune 500?
- Will this work for a small business?
- Will this work for a startup?
- Will this work for an SMB?
- Will this work for banking?
- Will this work for fintech?
- Will this work for government?
- Will this work for healthcare?
- Will this work for insurance?
- Will this work for manufacturing?
- Will this work for non-profit?
- Will this work for utilities or energy?
Comparison & alternatives (8)
- How is this different from Coursera or Udemy?
- How is this different from Pluralsight?
- How is this different from a textbook?
- How is this different from in-person training?
- How is this different from official ISO or PMI certifications?
- Is this an alternative to a degree?
- Why not just hire a consultant?
- Why not just use ChatGPT?
Custom courses & coaching (17)
- Are you available for press interviews?
- Can I be an affiliate?
- Can I license your content for our internal training?
- Can we partner?
- Can you adapt this course to my industry?
- Can you build a custom course for my team?
- Can you mentor me?
- Can your AI build a custom course for me?
- Do you do advisory work?
- Do you do coaching?
- Do you do podcasts?
- Do you do speaking engagements?
- Do you offer 1:1 sessions?
- Do you offer custom courses or consulting?
- Do you white-label?
- How can I become an affiliate or reseller?
- What are your coaching rates?
Trust & authenticity (14)
- Are the reviews real?
- Are you a registered company?
- Can I get a preview?
- How do I know this is worth it?
- How do I know you'll deliver?
- How many customers do you have?
- Is this a one-person business?
- Is this a real business?
- Is this a scam?
- Where can I see reviews?
- Who are your customers?
- Why does The Art of Service look like a big company?
- Why should I buy from you and not a bigger brand?
- Will you review my work?
Technical & privacy (11)
About The Art of Service (17)
- Are you Australian?
- Are you a consultant?
- Are you an AI?
- Are you hiring?
- Do you teach AI governance?
- Do you teach in person?
- Have you written books?
- How can I contact The Art of Service?
- How long have you been doing this?
- How long have you been in business?
- What certifications do you hold?
- What is your background?
- Where are you based?
- Where can I find your work?
- Who are you?
- Who is The Art of Service?
- Why don't I know about The Art of Service?
Other (89)
- Are course updates included?
- Are policies or templates included?
- Are you the author?
- Can I assign my license to someone else?
- Can I buy one chapter only?
- Can I change the email on my order?
- Can I gift a course?
- Can I hire you to build my compliance program?
- Can I put this on my CV?
- Can I share my login with a colleague?
- Can I share with my team?
- Can I swap my course for a different one?
- Can I upgrade to a more advanced course?
- Can I work with you directly?
- Can my license be revoked?
- Can you send me more info?
- Did AI write the courses?
- Did you really build all the courses?
- Did you really build it all by yourself?
- Do I need prior knowledge?
- Do I work through it cover to cover?
- Do you cover [specific topic]?
- Do you have a phone number?
- Do you have free content?
- Do you offer bundles?
- Do you offer office hours?
- Email me
- How do I choose between two courses?
- How do I find my order number?
- How do I get access?
- How do I get support after purchase?
- How do I get the most out of it?
- How do I track my course progress?
- How do I unsubscribe from emails?
- How do I update my password?
- How do you have time to build so many?
- How do you use AI in your business?
- How long should I spend per day?
- How much depth is in each course?
- How much will I learn?
- How recent is the content?
- I bought the wrong course
- I cannot log in
- I do not have time to take a course
- I forgot my password
- I have not received my course
- I just want a quick overview
- I need to ask my boss
- I need to think about it
- I will buy later
- In what order should I take multiple courses?
- Is the content accessible (screen readers)?
- Is the material current?
- Is there an assessment or quiz?
- Is there an instructor?
- Is there anything before this course?
- Is this AI generated?
- Is this evergreen or version-tied?
- Is this overview or implementation?
- It is too expensive
- Just browsing
- My colleague wants the same course
- Send me the link
- Should I buy this?
- What are your office hours?
- What if the course does not work for me?
- What if you go out of business?
- What industries do you serve?
- What is your contact email?
- What return do I get on this?
- Where do I begin in the course?
- Where do I send a complaint?
- Where do I start if I'm new to this topic?
- Where is my receipt?
- Which course should I start with?
- Who builds these courses?
- Why pay when YouTube has free content?
- Why should I trust you?
- Why so many courses?
- Will AI replace your courses?
- Will I be ready for an audit after this?
- Will my access expire?
- Will my company approve this?
- Will my employer recognise this?
- Will this help me get a job?
- Will this make me an expert?
- Will this make me promotable?
- Will this prepare me for an exam?
- Will this teach me to lead a program?