What does the Infrastructure Outsourcing Third Edition include?
The product is a 60+-file digital playbook delivered by email within 24 business hours. It contains approximately 30-40 XLSX spreadsheets (models, calculators, dashboards) and 20-30 PDF guides (runbooks, briefings, reference cards), organised into Platinum-Tier centrepieces, self-assessment worksheets, requirement templates, frameworks, process playbooks, KPI dashboards, governance tools, continuous-improvement modules and quick-reference cards.
Are you still navigating infrastructure outsourcing with blind spots, risking service disruptions, regulatory penalties, or wasted spend? Without a systematic way to assess and optimise your outsourcing model you could miss compliance deadlines, lose competitive advantage, and see contracts bleed value. The Infrastructure Outsourcing Third Edition delivers the exact framework you need to turn those risks into measurable performance, aligning every vendor decision with strategic business goals.
What You Receive
- 00_Platinum_Tier centrepiece files (PDF & XLSX) - a master operations playbook PDF, a 90-day adoption roadmap XLSX, an implementation template PDF, an anti-pattern catalogue XLSX, an outcomes dashboard XLSX, and an incident-response runbook PDF; each file provides a ready-to-use roadmap that cuts weeks off your rollout.
- 01_Getting_Started guide (PDF) - a step-by-step start-here guide that gets your team aligned within the first day.
- 02_Self-Assessment and Diagnostics (PDF & XLSX) - 676 case-based questions, maturity-assessment worksheets and gap-analysis matrices that pinpoint governance, vendor-management and risk-mitigation weaknesses in under an hour.
- 03_Requirements and Goal-Setting (PDF) - goal-setting templates and stakeholder-mapping worksheets that translate strategic objectives into concrete outsourcing criteria.
- 04_Models and Frameworks (PDF) - comparison matrices for industry-recognised standards (ITIL, ISO 20000, COBIT) that help you choose the right outsourcing model.
- 06_Processes and Execution (13-17 XLSX/PDF files) - RACI templates, interview scripts, implementation playbooks and execution worksheets that streamline vendor selection, contract negotiation and service-delivery hand-over.
- 07_Performance and KPIs (XLSX dashboards) - performance-measurement dashboards that turn raw data into actionable service-level insights.
- 08_Quality and Governance (PDF & XLSX) - audit-prep checklists, policy templates and oversight tools that keep you compliant with regulatory requirements.
- 09_Sustainment and Improvement (PDF) - continuous-improvement frameworks that embed regular reviews and maturity tracking.
- 10_Advanced Topics (PDF) - case archives and scenario libraries for complex multi-vendor environments.
- 11_Reference and Quick Cards (PDF) - at-a-glance reference cards for rapid decision-making in meetings.
- README.md and CUSTOMER_EMAIL.txt - onboarding notes that ensure you can start using every file within 24 business hours of purchase.
How This Helps You
- Rapidly identify outsourcing gaps → reduce wasted spend and avoid costly contract penalties.
- Map vendor performance to strategic KPIs → improve service reliability and boost stakeholder confidence.
- Apply industry-recognised standards (ITIL, ISO 20000, COBIT) → safeguard against regulatory fines and audit findings.
- Use the 90-day roadmap to accelerate implementation → shorten time-to-value from months to weeks.
- Continuous-improvement dashboards keep you ahead of emerging risks → prevent service outages and maintain competitive edge.
Who Is This For?
- Chief Information Officers (CIOs) shaping enterprise-wide outsourcing strategy.
- IT Operations Directors responsible for service continuity and vendor performance.
- Infrastructure Outsourcing Programme Managers overseeing multi-vendor migrations.
- Procurement Leads negotiating contracts and managing supplier risk.
- Enterprise Architects aligning technology roadmaps with outsourced services.
Take control of your infrastructure outsourcing now. Download the Infrastructure Outsourcing Third Edition and give your organisation the strategic clarity it needs to deliver resilient, cost-effective services.