Skip to main content
IoT for Customer Service Third Edition

IoT for Customer Service Third Edition

USD252.48
Availability:
Paperback: 282 pages. FREE delivery.
Adding to cart… The item has been added

What does the IoT for Customer Service Third Edition include?

The product delivers a 60-plus file digital playbook by email within 24 business hours, comprising PDFs and XLSX spreadsheets organised into Platinum Tier centrepieces, getting-started guides, self-assessment diagnostics, requirement templates, models, process playbooks, KPI dashboards, governance tools, sustainment frameworks, advanced case archives and quick-reference cards.

Struggling with fragmented IoT initiatives that leave your customer service team lagging behind competitors, exposing you to missed service-level targets, regulatory scrutiny and costly churn? The IoT for Customer Service Third Edition playbook resolves those risks instantly by giving you a ready-to-use, evidence-based framework that turns IoT data into measurable service improvements, so you never face a failed audit, a lost contract or an avoidable breach of customer expectations again.

What You Receive

  • 00_Platinum_Tier centrepiece files (5-6 PDFs/XLSX) - a master operations playbook PDF, a 90-day adoption roadmap XLSX, an implementation template PDF, an anti-pattern catalogue XLSX, an outcomes dashboard XLSX, and an incident-response runbook PDF; each file accelerates deployment and guarantees governance.
  • 01_Getting_Started guide (PDF) - step-by-step onboarding that gets your team productive within the first day.
  • 02_Self-Assessment and Diagnostics (PDF/XLSX) - 675 case-based questions across seven IoT-driven service domains, plus diagnostic matrices and gap-analysis worksheets that pinpoint performance shortfalls in minutes.
  • 03_Requirements and Goal-Setting (PDF/XLSX) - goal-setting templates and stakeholder-mapping tools that align IoT objectives with corporate KPIs.
  • 04_Models and Frameworks (PDF/XLSX) - comparison matrices and decision tools that map industry standards such as ISO 20000-1, ITIL 4 and Gartner IoT Framework onto your service model.
  • 06_Processes and Execution (13-17 XLSX/PDF files) - implementation playbooks, RACI templates, interview scripts and execution worksheets that translate strategy into repeatable processes.
  • 07_Performance and KPIs (XLSX dashboards) - real-time measurement dashboards that surface IoT-enabled service metrics for instant reporting.
  • 08_Quality and Governance (PDF/XLSX) - audit-prep checklists, policy templates and oversight tools that keep you compliant with data-privacy and service-level regulations.
  • 09_Sustainment and Improvement (PDF/XLSX) - continuous-improvement frameworks that embed a culture of innovation.
  • 10_Advanced Topics (PDF) - case archives and scenario libraries for senior leaders to explore future-proof strategies.
  • 11_Reference and Quick Cards (PDF) - at-a-glance cheat sheets for rapid decision-making on the shop floor.
  • README.md and CUSTOMER_EMAIL.txt - onboarding notes that ensure you locate every file within 24 business hours of purchase.

How This Helps You

  • Identify hidden inefficiencies in your IoT-enabled service channels within 20 minutes, reducing wasted spend and protecting you from audit findings.
  • Prioritise remediation actions with a data-driven roadmap, accelerating time-to-value and safeguarding revenue streams.
  • Align IoT initiatives with regulatory standards and corporate KPIs, eliminating compliance risk and enhancing stakeholder confidence.
  • Transform raw sensor data into personalised customer experiences, driving higher satisfaction scores and lower churn.
  • Enable rapid, repeatable deployments through ready-made RACI and process templates, freeing your team to focus on strategic innovation instead of ad-hoc problem solving.

Who Is This For?

  • Customer-Service Transformation Leaders who design end-to-end IoT-enabled service journeys.
  • Digital-Innovation Directors responsible for integrating IoT platforms with support operations.
  • Service-Operations Managers tasked with meeting SLAs while leveraging sensor data.
  • Enterprise-Consultants advising Fortune-500 clients on IoT-driven service optimisation.
  • Chief Experience Officers seeking measurable ROI from IoT investments.

Choose the IoT for Customer Service Third Edition today and give yourself a proven, citation-ready toolkit that turns complexity into clarity, risk into opportunity, and ambition into results. Your competitors are already leveraging IoT - make sure you’re not left behind.

!