What is Effective IT Operator? Can we add value to the current IT Operator decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)? How did the IT Operator manager receive input to the development of a IT Operator improvement plan and the estimated completion dates/times of each activity? Is IT Operator linked to key business goals and objectives? What prevents me from making the changes I know will make me a more effective IT Operator leader?
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