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IT service continuity A Complete Guide - 2019 Edition

IT service continuity A Complete Guide - 2019 Edition

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Paperback: 296 pages. FREE delivery.
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Who Is This For?

This resource is for IT service continuity managers, business continuity planners, IT operations managers, disaster recovery leads, and IT governance specialists responsible for maintaining service availability during disruption. It is also essential for ITIL practitioners, ISO 27001 implementation leads, and GRC consultants tasked with aligning technical recovery plans with regulatory and business requirements. If you lead incident response planning, own IT service availability SLAs, or report on organisational resilience posture, this guide gives you the structured methodology, assessment tools, and executive artefacts to act with authority and deliver results.

What happens when a critical system failure shuts down your operations and you have no tested IT service continuity plan? Without a structured, standards-aligned approach, you risk catastrophic downtime, regulatory penalties under frameworks like ISO/IEC 27031, irreversible data loss, lost revenue, and erosion of stakeholder confidence. The IT service continuity A Complete Guide - 2019 Edition is your authoritative, ready-to-deploy professional development resource for mastering IT service continuity planning, implementation, and governance , ensuring your organisation can withstand disruption and recover with precision. This 60+ file digital playbook gives you the exact tools, templates, and assessment models used by leading IT resilience professionals to meet compliance mandates, pass audits, and build robust recovery capabilities that protect business continuity.

What You Receive

  • A complete 387-page PDF guide structured as a professional mastery programme, delivering a modular, standards-based curriculum in IT service continuity , enabling you to build expertise systematically and apply best practices immediately
  • Over 450 self-assessment questions across 7 critical maturity domains: Strategy & Governance, Risk Assessment, Business Impact Analysis, Recovery Planning, Testing & Validation, Training & Awareness, and Continuous Improvement , allowing you to benchmark your current posture and identify high-impact gaps in under 20 minutes
  • Integrated scoring rubrics and benchmarking criteria aligned to ISO/IEC 27031, ITIL, and COBIT frameworks , so you can measure maturity, justify investment, and demonstrate compliance readiness to auditors and executives
  • Step-by-step 90-day implementation workflows in XLSX format , guiding you from current-state assessment to validated recovery plan deployment, with clear milestones, stakeholder responsibilities, and success indicators
  • Template library including ready-to-customise IT service continuity policy drafts, RACI matrices for incident response teams, outage communication plans, and compliance audit checklists , cutting design time by up to 70% and ensuring operational readiness
  • Executive briefing templates in PDF format , enabling you to clearly present continuity risks, recovery capabilities, and funding requirements to board-level stakeholders with authority and confidence
  • Platinum Tier deliverables: a master operations playbook (PDF), a 90-day adoption roadmap (XLSX), an incident response runbook (PDF), a risk handler catalogue (XLSX), and an observability dashboard (XLSX) , providing strategic and operational centrepieces for long-term resilience
  • Structured folder system with 60+ files: 30-40 XLSX spreadsheets (diagnostics, calculators, scorecards, dashboards), 20-30 PDF guides (runbooks, playbooks, briefings), and onboarding files (README.md, CUSTOMER_EMAIL.txt) , delivered by email within 24 business hours for immediate use
  • Sectioned content architecture: 01_Getting_Started (PDF), 02_Self_Assessment_and_Diagnostics, 03_Requirements_and_Goal_Setting, 04_Models_and_Frameworks, 06_Processes_and_Execution (13-17 files), 07_Performance_and_KPIs, 08_Quality_and_Governance, 09_Sustainment_and_Improvement, 10_Advanced_Topics, and 11_Reference_and_Quick_Cards , ensuring fast navigation and role-specific utility

How This Helps You

You gain the ability to transform technical recovery requirements into strategic business safeguards , moving from reactive firefighting to proactive risk management. With this resource, you can conduct rapid maturity assessments, design compliant recovery plans in weeks not months, and validate readiness through structured testing , avoiding the financial and reputational costs of unauthorised downtime. Organisations without formal IT service continuity frameworks face average downtime costs exceeding $5,600 per minute, failed audits under ISO 22301 and SOX, and increased scrutiny from regulators. By implementing the models and workflows in this guide, you mitigate those risks, strengthen cyber resilience, and position yourself as a strategic enabler , not just a technical responder. The absence of a tested plan isn’t just an IT gap, it’s a board-level liability. This guide ensures you’re prepared.

This is not a theoretical primer , it’s a battle-tested implementation system used by resilience professionals worldwide. By acquiring the IT service continuity A Complete Guide - 2019 Edition, you make the smart, risk-aware decision to protect your organisation’s uptime, compliance, and strategic credibility before the next incident occurs.

What does the IT service continuity A Complete Guide - 2019 Edition include?

The IT service continuity A Complete Guide - 2019 Edition includes a 387-page PDF professional development guide, over 450 self-assessment questions across 7 maturity domains, 60+ downloadable files (PDFs and XLSX spreadsheets), a structured folder system with sections from 01_Getting_Started to 11_Reference_and_Quick_Cards, and Platinum Tier deliverables including a master operations playbook, 90-day roadmap, incident response runbook, and observability dashboard. All files are delivered by email within 24 business hours.

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