What does the Management Support Third Edition include?
The Management Support Third Edition provides a 60+ file digital playbook delivered by email within 24 business hours. It contains approximately 30-40 XLSX spreadsheets (models, calculators, dashboards) and 20-30 PDF guides (runbooks, briefings), organised into Platinum Tier centrepieces, start-here, assessment, requirements, models, processes, performance, governance, sustainment, advanced topics and reference sections, plus onboarding documentation.
Are you struggling with fragmented management support, missed deadlines and costly inefficiencies that jeopardise strategic goals? Without a proven framework, you risk failed audits, lost contracts and competitive disadvantage. The Management Support Third Edition delivers the exact toolkit you need to diagnose, optimise and transform your management support function, so inaction is no longer an option.
What You Receive
- 00_Platinum_Tier centrepiece files (PDF & XLSX) - a master operations playbook PDF, a 90-day adoption roadmap XLSX, an implementation template PDF, an anti-pattern catalogue XLSX, an outcomes dashboard XLSX and an incident response run-book PDF; each file guides you step-by-step to measurable improvement.
- 01_Getting_Started guide (PDF) - a start-here briefing that gets your team aligned within the first hour of download.
- 02_Self-Assessment and Diagnostics (PDF & XLSX) - maturity assessment questions, diagnostic matrices and gap-analysis worksheets that pinpoint support gaps in minutes.
- 03_Requirements and Goal-Setting (PDF & XLSX) - goal-setting templates and stakeholder-mapping tools to align support objectives with corporate strategy.
- 04_Models and Frameworks (PDF & XLSX) - comparison matrices and decision tools based on Gerard Blokdyk’s evidence-based methodology.
- 06_Processes and Execution (13-17 files, PDF & XLSX) - implementation playbooks, RACI templates, interview scripts and execution worksheets that standardise your support processes.
- 07_Performance and KPIs (XLSX) - measurement dashboards that turn data into actionable performance insights.
- 08_Quality and Governance (PDF & XLSX) - audit-prep checklists, policy templates and oversight tools to safeguard compliance.
- 09_Sustainment and Improvement (PDF) - continuous-improvement frameworks that embed lasting capability.
- 10_Advanced Topics (PDF) - case archives and scenario libraries for senior leaders tackling complex support challenges.
- 11_Reference and Quick Cards (PDF) - at-a-glance reference sheets for rapid decision-making.
- README.md and CUSTOMER_EMAIL.txt - onboarding notes that ensure you can start using the playbook within 24 business hours of purchase.
How This Helps You
- Pinpoint critical support gaps quickly → reduce wasted effort and avoid audit findings.
- Standardise delegation and workload distribution → improve team equity and boost productivity.
- Accelerate decision-making with criteria-driven tools → cut planning cycles and capture market opportunities faster.
- Implement structured action plans → deliver measurable cost reductions and stronger governance.
- Leverage a digital dashboard for real-time benchmarks → maintain continuous improvement and stay ahead of competitors.
Who Is This For?
- Senior executives responsible for organisational performance.
- Management consultants advising on operational excellence.
- HR directors leading capability-building programmes.
- Project managers overseeing cross-functional support initiatives.
- Change leaders driving transformation of management support functions.
Take control of your management capability now. Download the Management Support Third Edition and equip yourself with the evidence-based playbook that turns support challenges into strategic advantages.