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Mastering Configuration Management Database (CMDB); Unlocking IT Service Management Excellence

Mastering Configuration Management Database (CMDB); Unlocking IT Service Management Excellence

USD211.66
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Mastering Configuration Management Database (CMDB): Unlocking IT Service Management Excellence

Mastering Configuration Management Database (CMDB): Unlocking IT Service Management Excellence

This comprehensive course is designed to equip IT professionals with the knowledge and skills needed to master Configuration Management Database (CMDB) and unlock IT service management excellence.



Course Overview

This interactive and engaging course covers the fundamentals of CMDB, its implementation, and best practices for IT service management. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date curriculum
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certificate upon completion
  • Flexible learning and user-friendly interface
  • Mobile-accessible and community-driven
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Course Outline

Module 1: Introduction to CMDB

  • Defining CMDB and its importance in IT service management
  • Understanding the benefits and challenges of implementing CMDB
  • Overview of CMDB architecture and components

Module 2: CMDB Fundamentals

  • Configuration items and their relationships
  • Attributes and data types in CMDB
  • Understanding CI types and classes

Module 3: CMDB Implementation

  • Planning and designing a CMDB implementation
  • Populating and maintaining the CMDB
  • Integrating CMDB with other IT service management tools

Module 4: CMDB Best Practices

  • Data quality and validation in CMDB
  • CMDB governance and ownership
  • Using CMDB for IT service management processes

Module 5: CMDB and IT Service Management

  • Using CMDB for incident and problem management
  • CMDB and change management
  • CMDB and service level management

Module 6: Advanced CMDB Topics

  • CMDB and IT asset management
  • CMDB and service catalog management
  • CMDB and business service management

Module 7: CMDB Tools and Technologies

  • Overview of CMDB tools and vendors
  • CMDB tool selection and implementation
  • Using CMDB tools for IT service management

Module 8: CMDB and Business Value

  • Measuring the business value of CMDB
  • Using CMDB for business decision-making
  • CMDB and business process improvement

Module 9: CMDB and ITIL

  • Understanding the relationship between CMDB and ITIL
  • Using CMDB for ITIL processes
  • CMDB and ITIL best practices

Module 10: CMDB and Cloud Computing

  • Understanding the impact of cloud computing on CMDB
  • Using CMDB for cloud-based IT service management
  • CMDB and cloud computing best practices

Module 11: CMDB and DevOps

  • Understanding the relationship between CMDB and DevOps
  • Using CMDB for DevOps processes
  • CMDB and DevOps best practices

Module 12: CMDB and Cybersecurity

  • Understanding the relationship between CMDB and cybersecurity
  • Using CMDB for cybersecurity processes
  • CMDB and cybersecurity best practices

Module 13: CMDB and Artificial Intelligence

  • Understanding the impact of artificial intelligence on CMDB
  • Using CMDB for AI-powered IT service management
  • CMDB and AI best practices

Module 14: CMDB and Machine Learning

  • Understanding the relationship between CMDB and machine learning
  • Using CMDB for machine learning-powered IT service management
  • CMDB and machine learning best practices

Module 15: CMDB and Big Data

  • Understanding the impact of big data on CMDB
  • Using CMDB for big data-powered IT service management
  • CMDB and big data best practices

Module 16: CMDB and Internet of Things (IoT)

  • Understanding the relationship between CMDB and IoT
  • Using CMDB for IoT-powered IT service management
  • CMDB and IoT best practices

Module 17: CMDB and Blockchain

  • Understanding the impact of blockchain on CMDB
  • Using CMDB for blockchain-powered IT service management
  • CMDB and blockchain best practices

Module 18: CMDB and Digital Transformation

  • Understanding the relationship between CMDB and digital transformation
  • Using CMDB for digital transformation-powered IT service management
  • CMDB and digital transformation best practices

Module 19: CMDB and IT Service Continuity

  • Understanding the relationship between CMDB and IT service continuity
  • Using CMDB for IT service continuity planning
  • CMDB and IT service continuity best practices

Module 20: CMDB and Business Continuity

  • Understanding the relationship between CMDB and business continuity
  • Using CMDB for business continuity planning
  • CMDB and business continuity best practices

Module 21: CMDB and Disaster Recovery

  • Understanding the relationship between CMDB and disaster recovery
  • Using CMDB for disaster recovery planning
  • CMDB and disaster recovery best practices

Module 22: CMDB and Business Impact Analysis

  • Understanding the relationship between CMDB and business impact analysis
  • Using CMDB for business impact analysis
  • CMDB and business impact analysis best practices

Module 23: CMDB and Risk Management

  • Understanding the relationship between CMDB and risk management
  • Using CMDB for risk management
  • CMDB and risk management best practices

Module 24: CMDB and Compliance

  • Understanding the relationship between CMDB and compliance
  • Using CMDB for compliance management
  • CMDB and compliance best practices

Module 25: CMDB and Governance

  • Understanding the relationship between CMDB and governance
  • Using CMDB for governance
  • CMDB and governance best practices,
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