Skip to main content
Operations Support Systems Second Edition

Operations Support Systems Second Edition

$359.00
Availability:
Paperback: 286 pages. FREE delivery.
Adding to cart… The item has been added

What does the Operations Support Systems Second Edition include?

The product delivers a downloadable folder of 60+ PDF and XLSX files, organised into Platinum Tier centrepieces, Getting Started, Self-Assessment, Requirements, Models, Processes, Performance, Governance, Sustainment, Advanced Topics and Reference sections. All files are emailed within 24 business hours, providing immediate, ready-to-use assets for OSS assessment, implementation and continuous improvement.

Are you watching your Operations Support Systems (OSS) projects stall, miss deadlines, or generate costly re-work? Without a clear, repeatable process you risk failed audits, regulatory penalties, lost contracts and a competitive disadvantage that can erode your bottom line. The Operations Support Systems Second Edition playbook instantly transforms vague OSS initiatives into a disciplined, measurable programme, so inaction no longer threatens your organisation’s strategic objectives.

What You Receive

  • 60+ buyer-ready files - a mix of 30-40 XLSX spreadsheets (calculators, scorecards, dashboards) and 20-30 PDF guides, briefings and runbooks, all ready to plug into your existing workflows.
  • 00_Platinum_Tier centrepiece files - a master operations playbook PDF, a 90-day adoption roadmap XLSX, an implementation template PDF, an anti-pattern catalogue XLSX, an outcomes dashboard XLSX and an incident-response runbook PDF; these six documents provide the executive-level view that drives board-level confidence.
  • 01_Getting_Started guide (PDF) - step-by-step onboarding instructions so you can start delivering value within the first week.
  • 02_Self-Assessment and Diagnostics (PDF/XLSX) - maturity assessments, diagnostic matrices and gap-analysis worksheets covering seven critical OSS domains, enabling rapid identification of performance shortfalls.
  • 03_Requirements and Goal-Setting (PDF/XLSX) - goal-setting templates and stakeholder-mapping tools that align OSS objectives with enterprise strategy.
  • 04_Models and Frameworks (PDF/XLSX) - industry-recognised frameworks, comparison matrices and decision tools that standardise design and implementation.
  • 06_Processes and Execution (13-17 files, PDF/XLSX) - implementation playbooks, RACI templates, interview scripts and execution worksheets that translate strategy into daily action.
  • 07_Performance and KPIs (PDF/XLSX) - measurement dashboards that visualise progress and justify investment to senior leadership.
  • 08_Quality and Governance (PDF/XLSX) - audit-prep checklists, policy templates and oversight tools that protect you from compliance breaches.
  • 09_Sustainment and Improvement (PDF/XLSX) - continuous-improvement frameworks that keep OSS performance growing year after year.
  • 10_Advanced Topics (PDF) - case archives and scenario libraries for deep-dive strategy sessions.
  • 11_Reference and Quick Cards (PDF) - at-a-glance cheat sheets for rapid decision-making on the shop floor.
  • README.md and CUSTOMER_EMAIL.txt - onboarding note that explains how to access and use every file within 24 business hours of purchase.

How This Helps You

  • Rapidly diagnose OSS performance gaps, reducing audit findings and avoiding regulatory fines.
  • Prioritise remediation spend with data-driven KPIs, protecting your budget from wasteful overruns.
  • Align OSS initiatives with enterprise goals, securing executive sponsorship and preventing project cancellations.
  • Standardise processes across people, AI and hybrid teams, improving operational efficiency and shrinking time-to-value.
  • Equip your organisation with a repeatable 90-day roadmap, ensuring sustained ROI and a clear path to continuous improvement.

Who Is This For?

  • OSS Programme Managers responsible for delivering network-operations transformations.
  • Digital-Transformation Leads who integrate OSS with AI-driven service platforms.
  • Service-Delivery Consultants advising clients on OSS design, governance and integration.
  • Enterprise Architecture Directors tasked with aligning OSS strategy to corporate objectives.
  • Operations Excellence Heads who must prove OSS ROI to senior leadership.

Choose the Operations Support Systems Second Edition playbook and give yourself the structured, evidence-based toolkit that turns uncertainty into measurable success. Your competitors are already tightening their OSS controls - don’t let yours fall behind.

!