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Sales Support Second Edition

Sales Support Second Edition

$359.00
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Paperback: 278 pages. FREE delivery.
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What does the Sales Support Second Edition include?

The Sales Support Second Edition includes over 60 downloadable files (PDF and XLSX), a Platinum Tier set of master playbooks, a 270-question self-assessment, 18 customisable implementation templates, five strategic decision frameworks, a 12-phase optimisation roadmap, and all supporting dashboards, checklists and quick-reference cards. All assets are delivered by email within 24 business hours and are ready for immediate use.

Is your sales organisation losing revenue because the Sales Support function is misaligned, under-resourced, or undefined? Without a repeatable Sales Support operating model you face longer sales cycles, inconsistent buyer experiences, higher commercial costs, and the real risk of missed quotas, failed audits and losing market share to better-aligned competitors. The Sales Support Second Edition instantly resolves those pains by giving you a ready-to-use, 60-plus file digital playbook that transforms Sales Support from a cost centre into a predictable revenue accelerator.

What You Receive

  • 60+ buyer-ready files (PDF & XLSX) - a complete digital playbook delivered by email within 24 business hours, ready for immediate implementation.
  • Platinum Tier centrepiece files (5-6 key assets) - a Master Operations Playbook (PDF), a 90-day Adoption Roadmap (XLSX), an Implementation Template (PDF), an Anti-Pattern Catalogue (XLSX), an Outcomes Dashboard (XLSX), and an Incident Response Runbook (PDF) that guide you from strategy to sustainment.
  • 01_Getting_Started guide (PDF) - step-by-step onboarding instructions to launch the toolkit on day one.
  • 02_Self-Assessment_and_Diagnostics (PDF & XLSX) - a 270-question, 7-domain maturity assessment and gap-analysis worksheets that benchmark your current Sales Support capability in under 45 minutes.
  • 03_Requirements_and_Goal_Setting (PDF & XLSX) - goal-setting templates, stakeholder-mapping matrices and charter documents to align leadership and teams.
  • 04_Models_and_Frameworks (PDF & XLSX) - an Operating Model Canvas, Cost-to-Serve analyser, Scalability Readiness Assessment and comparative decision tools.
  • 06_Processes_and_Execution (13-17 files, PDF & XLSX) - RACI templates, SLA frameworks, handover workflows, interview scripts and execution worksheets that codify day-to-day sales support processes.
  • 07_Performance_and_KPIs (XLSX) - measurement dashboards and scorecards to track adoption, productivity and revenue impact.
  • 08_Quality_and_Governance (PDF & XLSX) - audit-prep checklists, policy templates and oversight tools that keep you compliant with internal and external standards.
  • 09_Sustainment_and_Improvement (PDF & XLSX) - continuous-improvement frameworks and roadmap updates to future-proof your sales support function.
  • 10_Advanced_Topics (PDF) - case archives and scenario libraries that illustrate best-practice transformations across industries.
  • 11_Reference_and_Quick_Cards (PDF) - at-a-glance cheat sheets for rapid decision-making.
  • README.md and CUSTOMER_EMAIL.txt - onboarding notes and usage guidance.

How This Helps You

  • Rapidly identify and close compliance gaps, avoiding costly audit findings and regulatory fines.
  • Prioritise remediation spend with data-driven gap analysis, reducing wasted resources and accelerating time-to-value.
  • Standardise handover processes between marketing, sales and support, cutting cycle time and improving buyer experience.
  • Deploy a 12-phase optimisation roadmap that delivers measurable revenue uplift and lowers cost-to-serve.
  • Maintain governance and quality controls that protect against operational risk and protect your brand reputation.

Who Is This For?

  • Head of Sales Enablement - needing a repeatable framework to scale support across regions.
  • Commercial Operations Director - responsible for aligning sales, marketing and support to drive predictable revenue.
  • Revenue Operations Manager - seeking diagnostic tools and implementation templates to optimise the sales support value chain.
  • Chief Revenue Officer - looking to transform sales support into a strategic revenue accelerator.
  • Sales Process Architect - requiring detailed RACI, SLA and workflow assets to redesign support processes.

Choose the Sales Support Second Edition today and give your commercial engine the precision, speed and governance it needs to out-perform the competition. This is the smart professional decision that safeguards revenue, reduces risk and accelerates growth.

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