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    What is ISO/IEC 20000?(Post)

    ISO/IEC 20000 is the global formal standard for Service Management in the IT industry. The ISO/IEC 20000 standard offers the minimum requirements around best practices in IT Service Management. Comply

    We are hiring!(Post)

    We are looking for:National Business Development Manager for IT Training and Certification Sales - First Year OTE $100KAbout the JobThe CompanyEstablished in global e-Learning for over 12 years The Ar

    SOA: (Best) Practices (and Standards)(Post)

    SOA: (Best) Practices (& Standards)With any complex system, there is often a series of practices and/or standards that can be enacted that not only ensure continued functionality, but also a much high

    Who Controls the Marriage Between IT Change and Configuration?(Post)

    Most people will recognize the value of change management and configuration management in supporting IT service delivery; however, these same people may not recognize the deep connection these process

    What are Service Offerings and Agreements? (SOA)(Post)

    If you're just discovering ITIL, you might have come across an interesting area of it called 'Service Offerings and Agreements', or SOA for short (not to be confused with 'service-oriented architectur

    What Are The Benefits Of Using The Standard ISO/IEC 27000?(Post)

    ISO/IEC 27000 Toolkitstore.theartofservice.com/iso-iec-27000-toolkit.htmlThe aim of The Art of Service's ISO/IEC 27000 Toolkit and the standard itself is to deliver a model for establishing, implement

    What are the objectives of Virtualization?(Post)

    Virtualization - The Complete Cornerstone Guide to Virtualization ...store.theartofservice.com/virtualization-the-complete-cornerstone-guide-to- virtualization-best-practices-concepts-terms-and-techni

    Why Cloud computing Foundation training is important for your career(Post)

    Why Cloud computing Foundation training is important for your careerIndividuals not able to stay current in their knowledge and abilities often find it difficult or impossible to remain competitive in

    Gamification for HR(Post)

    Gamification for HRHow Instituting Gamification processes can boost efficiency and increase employee satisfaction in the processAnyone who says they don't like games, or prefers sticking to highly str

    Service Portfolio: how to trade communicating clearly about Service Portfolio and building confidence(Post)

    About Service Portfolio: Benefits the Service Portfolio toolkit has for you with this Service Portfolio specific Use Case:Meet Cory Cortez, CTO Banking Software Division i

    Various types of Hybrid Cloud Computing(Post)

    Hybrid Cloud ComputingWhat defines the various types of Hybrid CloudsOne of the newest concepts in cloud computing (and one that is sure to provide many individuals / companies with a way of transitio

    What can go wrong in Cloud Computing? (Post)

    What can go wrong in Cloud Computing?A closer look at some potential unexpected (though uncommon) problems Cloud computing has enjoyed what some might even call a 'meteoric rise' to popularity in rece

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