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When you look at the ISO/IEC 20000 standard, you can see that it is split up in a number of modules:Service Delivery ProcessesControl ProcessesRelease ProcessesResolution ProcessesRelationship Process

ISO/IEC 20000 is an independent standard for IT Service Management. The standard is used by IT organisations to check the compliancy of their processes against the world's best practices. The ISO/IEC

The concept of Cloud Computing dates back to 1960 when it was envisioned that computation would someday be organized and provided as a 'public utility'. The term 'cloud' was already in commercial use

vides more detail about the certification exam and what the requirements are to pass. The Foundation certificate is a prerequisite for all other programs in the certification scheme.Exam Details20 mul

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