Skip to main content
Self-Service Recovery Second Edition

Self-Service Recovery Second Edition

$359.00
Availability:
Paperback: 284 pages. FREE delivery.
Adding to cart… The item has been added

What does the Self-Service Recovery Second Edition include?

The product is a downloadable digital playbook delivered by email within 24 business hours. It contains approximately 60 buyer-ready files - 30-40 XLSX spreadsheets (models, calculators, dashboards) and 20-30 PDF guides (playbooks, runbooks, reference cards) - organised into a Platinum Tier section, a Getting Started guide, self-assessment diagnostics, requirement templates, frameworks, implementation playbooks, KPI dashboards, governance tools, sustainment frameworks, advanced case archives and quick-reference cards.

Every day you risk losing customers, breaching service-level agreements, and watching revenue slip because your self-service recovery process is vague, fragmented or out-of-date. Without a clear, repeatable framework you expose your organisation to failed audits, regulatory penalties and competitive disadvantage. The Self-Service Recovery Second Edition puts an end to that risk by delivering a ready-to-use, evidence-based playbook that instantly clarifies strategy, scales processes and aligns recovery initiatives with your core business objectives.

What You Receive

  • 00_Platinum_Tier centrepiece files (PDF & XLSX) - a master operations playbook PDF, a 90-day adoption roadmap XLSX, a case-formulation template PDF, an anti-pattern catalogue XLSX, an outcomes dashboard XLSX and an incident-response runbook PDF; these guide you from assessment to execution.
  • 01_Getting_Started guide (PDF) - step-by-step onboarding that gets your team up to speed within a single workday.
  • 02_Self-Assessment and Diagnostics (PDF & XLSX) - 675 updated, case-based questions across seven process-design domains, plus diagnostic matrices and gap-analysis worksheets that pinpoint recovery weaknesses in minutes.
  • 03_Requirements and Goal-Setting templates (PDF & XLSX) - goal-setting sheets, stakeholder-mapping tools and requirement checklists that translate strategic intent into actionable plans.
  • 04_Models and Frameworks (PDF) - industry-recognised frameworks, comparison matrices and decision tools that benchmark your recovery model against best-in-class standards.
  • 06_Processes and Execution playbooks (13-17 XLSX/PDF files) - RACI templates, interview scripts, implementation worksheets and process maps that streamline rollout and reduce hand-over friction.
  • 07_Performance and KPIs dashboards (XLSX) - live scorecards that visualise recovery speed, cost-to-recover and user-satisfaction metrics.
  • 08_Quality and Governance tools (PDF & XLSX) - audit-prep checklists, policy templates and oversight trackers that keep you compliant and audit-ready.
  • 09_Sustainment and Improvement (PDF) - continuous-improvement frameworks and review cycles that embed ongoing optimisation.
  • 10_Advanced Topics (PDF) - case archives and scenario libraries that help you anticipate emerging challenges.
  • 11_Reference and Quick Cards (PDF) - at-a-glance cheat sheets for rapid decision-making.
  • README.md and CUSTOMER_EMAIL.txt - clear onboarding notes and delivery confirmation, emailed within 24 business hours.

How This Helps You

  • Rapidly identify recovery gaps → accelerate remediation → avoid costly audit findings and customer churn.
  • Map recovery processes to enterprise objectives → demonstrate ROI to senior leadership → protect against regulatory fines.
  • Use the 90-day roadmap to drive measurable improvement → boost service-level compliance → secure competitive advantage.
  • Leverage KPI dashboards to monitor performance in real time → sustain high-quality service → reduce operational waste.
  • Apply anti-pattern catalogues to prevent repeat failures → safeguard brand reputation → maintain stakeholder confidence.

Who Is This For?

  • Customer Experience Directors who need to prove the value of self-service recovery to CEOs and boards.
  • Contact-Centre Operations Managers responsible for meeting SLA targets and reducing call-back volume.
  • Service Design Leads tasked with building scalable, user-centred recovery journeys.
  • Digital Transformation Managers integrating emerging technologies into recovery workflows.
  • Process Improvement Consultants advising multinational enterprises on recovery optimisation.

Choose the Self-Service Recovery Second Edition now and turn a reactive pain point into a strategic advantage. Your organisation will gain the clarity, speed and governance needed to protect revenue, satisfy users and stay ahead of regulatory scrutiny.

!