Description

Phase from an existing service delivery model to a shared service delivery model

How active is your organization in overhauling its Finance Service Delivery Model?

How Do you expect your Service Delivery Model to change for activities?

Do you intend to change your Service Delivery Model as a result of your implementation?

What is a your customer Service Delivery Model?

What baseline technology will be required to support the new Service Delivery Model?

...Find the answers to these, and more, questions with this Service Delivery Model Toolkit:

Move towards a more integrated end to end Service Delivery Model for the core.
Continuously update/deploy the SDN Orchestrator, providing an agile Service Delivery Model for the users and operators in a integrated, secure, reliable and seamless manner.
Incorporate outsourcing as part of the Service Delivery Model.
Transform the employee journey through an improved Service Delivery Model.
Raise awareness about your organizations products and services.
Keep the integrated service delivery process going.
Align business units with your organizations strategy.
Ensure that support functions provide the right level of service for the business.
Help customers evaluate your organizations Value Proposition.

HOW THIS TOOLKIT WORKS:

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Delivery Model Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Delivery Model related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Delivery Model specific requirements:

STEP 1: Get your bearings

Start with...

The latest quick edition of the Service Delivery Model Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 997 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Delivery Model improvements can be made.

Examples; 10 of the 997 standard requirements:

What are your critical user needs that payment and settlement services provided by your organization must meet in relation to speed, innovation, development and capability?
What client demands are being expressed or anticipated around globalization of service delivery models, transparency, integration of systems and process redesign?
How does your organization tailor its personnel management practices to meet the needs of all staff in a way that is culturally relevant to each staff member?
Is the relationship being reviewed on a regular basis, to keep the supplier up to date with your organizations changing business needs and requirements?
Can new and innovative models of service delivery be incorporated and what would be the impact of digital technologies and flexible workforce models?
What are the most important new capabilities your Finance organization will introduce as a result of its Finance service delivery model overhaul?
Will contractors be expected to follow the current No Wrong Door model and manual in terms of overall service delivery and organization?
Which descriptions best characterizes your organizations adoption and use of information technology and IT service delivery models?
Do you have the skills, commitment and sponsorship from senior management to proceed with the process of selecting a supplier?
Can creative disruption and innovation coexist with stability and excellence in service delivery as your organization model?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the Service Delivery Model book in PDF containing 997 requirements, which criteria correspond to the criteria in...

Your Service Delivery Model self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

The Self-Assessment Excel Dashboard; with the Service Delivery Model Self-Assessment and Scorecard you will develop a clear picture of which Service Delivery Model areas need attention, which requirements you should focus on and who will be responsible for them:

Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough Service Delivery Model Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Delivery Model projects with the 62 implementation resources:

62 step-by-step Service Delivery Model Project Management Form Templates covering over 1500 Service Delivery Model project requirements and success criteria:

Examples; 10 of the check box criteria:

Stakeholder Management Plan: Have all documents been archived in a Service Delivery Model project repository for each release?
Project Scope Statement: If there is an independent oversight contractor, have they signed off on the Service Delivery Model project Plan?
Team Member Performance Assessment: How do you create a self-sustaining capacity for a collaborative culture?
Scope Management Plan: Have the key elements of a coherent Service Delivery Model project management strategy been established?
Lessons Learned: Was the user/client satisfied with the end product?
Project Schedule: Was the Service Delivery Model project schedule reviewed by all stakeholders and formally accepted?
Cost Management Plan: Are non-critical path items updated and agreed upon with the teams?
Change Management Plan: What prerequisite knowledge or training is required?
Roles and Responsibilities: Are governance roles and responsibilities documented?
Project Charter: Major high-level milestone targets: what events measure progress?

Step-by-step and complete Service Delivery Model Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

1.1 Service Delivery Model project Charter
1.2 Stakeholder Register
1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

2.1 Service Delivery Model project Management Plan
2.2 Scope Management Plan
2.3 Requirements Management Plan
2.4 Requirements Documentation
2.5 Requirements Traceability Matrix
2.6 Service Delivery Model project Scope Statement
2.7 Assumption and Constraint Log
2.8 Work Breakdown Structure
2.9 WBS Dictionary
2.10 Schedule Management Plan
2.11 Activity List
2.12 Activity Attributes
2.13 Milestone List
2.14 Network Diagram
2.15 Activity Resource Requirements
2.16 Resource Breakdown Structure
2.17 Activity Duration Estimates
2.18 Duration Estimating Worksheet
2.19 Service Delivery Model project Schedule
2.20 Cost Management Plan
2.21 Activity Cost Estimates
2.22 Cost Estimating Worksheet
2.23 Cost Baseline
2.24 Quality Management Plan
2.25 Quality Metrics
2.26 Process Improvement Plan
2.27 Responsibility Assignment Matrix
2.28 Roles and Responsibilities
2.29 Human Resource Management Plan
2.30 Communications Management Plan
2.31 Risk Management Plan
2.32 Risk Register
2.33 Probability and Impact Assessment
2.34 Probability and Impact Matrix
2.35 Risk Data Sheet
2.36 Procurement Management Plan
2.37 Source Selection Criteria
2.38 Stakeholder Management Plan
2.39 Change Management Plan

3.0 Executing Process Group:

3.1 Team Member Status Report
3.2 Change Request
3.3 Change Log
3.4 Decision Log
3.5 Quality Audit
3.6 Team Directory
3.7 Team Operating Agreement
3.8 Team Performance Assessment
3.9 Team Member Performance Assessment
3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

4.1 Service Delivery Model project Performance Report
4.2 Variance Analysis
4.3 Earned Value Status
4.4 Risk Audit
4.5 Contractor Status Report
4.6 Formal Acceptance

5.0 Closing Process Group:

5.1 Procurement Audit
5.2 Contract Close-Out
5.3 Service Delivery Model project or Phase Close-Out
5.4 Lessons Learned

Results

With this Three Step process you will have all the tools you need for any Service Delivery Model project with this in-depth Service Delivery Model Toolkit.

In using the Toolkit you will be better able to:

Diagnose Service Delivery Model projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in Service Delivery Model and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Delivery Model investments work better.

This Service Delivery Model All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

TRUSTED BY NEARLY 200.000 PROFESSIONALS:

'As a new Chief Technology Officer, I was feeling unprepared and inadequate to be successful in my role. I ordered an IT toolkit Sunday night and was prepared Monday morning to shed light on areas of improvement within my organization. I no longer felt overwhelmed and intimidated, I was excited to share what I had learned.'

'I used the questionnaires to interview members of my team. I never knew how many insights we could produce collectively with our internal knowledge.'

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'Many of our competitors have asked us about our secret sauce. When I tell them it is the knowledge we have in-house, they never believe me. Little do they know The Art of Service toolkits are working behind the scenes.'

'I customized The Art of Service toolkit to focus specifically on the concerns of my role and industry. I did not have to waste time with a generic self-help book that wasnt tailored to my exact situation.'

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Checklists:

Checklists:Service Delivery Model Checklist Report on MODEL.pdf

Checklists:Service Delivery Model Checklist Report on BUSINESS.pdf

Checklists:Service Delivery Model Checklist Report on PROCESS.pdf

Checklists:Service Delivery Model Checklist Report on END.pdf

Checklists:Service Delivery Model Checklist Report on ACTIVITIES.pdf

Checklists:Service Delivery Model Checklist Report on ORGANIZATION.pdf

Checklists:Service Delivery Model Checklist Report on SERVICE.pdf

STEP 1 Get your bearings:

STEP 1 Get your bearings:Service Delivery Model Self-Assessment Pre-Filled EXAMPLE.xlsx

STEP 1 Get your bearings:Service_Delivery_Model_Quick_Exploratory_Self-Assessment_Guide.pdf

STEP 2 Set concrete goals tasks dates and numbers you can track:

STEP 2 Set concrete goals tasks dates and numbers you can track:Service_Delivery_Model.pdf

STEP 2 Set concrete goals tasks dates and numbers you can track:Service Delivery Model Self-Assessment.xlsx

..and the Project Management resources in 'STEP 3: Implement, Track, follow up and revise strategy' as described above.

Who This Toolkit Is For

This Toolkit is specifically designed for professionals who want to get results or those who want to sell more of their products and services such as…

Coaching or Consulting
Online Courses
Masterminds
Professional Services
Agency Services
Events and seminars
Software / SaaS
Done-for-you Services

Bottom line, if you are managing high-end products and services, this toolkit will help you know more, see more and sell more - as well as train your people and co-workers to do so.

If you are a professional who wants to level-up, this Toolkit will help you do exactly that. And if you ever decide to launch products or services, this Toolkit will give you the skills that will not only serve you today as a professional but also in the future as an entrepreneur.

These skills will enrich every part of your life.

Are you ready to get started?

Are you clear on what you are struggling with, want to figure out what the problem is, diagnose it, and get a solution? The solution is something this Toolkit can provide, and we believe it can solve your problem, but you have to decide if you want to become a part of it or not.

Decision Making:

When it comes to making purchasing decisions, do you have clarity on your decision-making process before possibly purchasing this Toolkit? Are there others to consider and are they supportive of you wanting to possibly get results?

The Reason:

What are you looking for that this Toolkit can help you with, what do you need help with specifically. Is the cost of feeling the pain far more than the cost of removing it?

Can you fill in the blanks: “I need help with … because of …?”

You are here because we have a great reputation in the space, and you specifically want this Toolkit to help you, but why now, why is it so important to solve this right now?

The answer to this question is your REAL pain:

Why do you think this problem exists?
What have you tried to fix it?
How long has this been a problem?
Is this problem affecting your life in other ways, and how?

Tried:

What have you tried so far to fix this? Is there pain of frustration to solve this all on your own?

This Toolkit gives you your proven advisor, an advisor the vast majority of professionals do not use, because they do not know it exists. If you have tried Toolkits before, so have everyone else of our 200.000 clients. Once they use this Toolkit, they are shocked as to how they quickly get results.

Current and desired situation:

This toolkit will give you the exact quantifiable metrics in your situation; identifying where exactly you are in the journey to solving your problem and what that looks like.

Where do you want to be, what is your desired situation: if you were to use this Toolkit, where would you want to be 12 months from now to feel like the investment was more than worth it? Make sure you set realistic expectations.

Why:

What is driving you to achieve that goal? How would that affect you or change your life. What would that look like.

The reason WHY you want something always comes down to either love or status - have clarity on your WHY.

Ownership:

What is stopping you from achieving this all on your own without any help? If your answer is one of these three answers, this Toolkit is right for you:

I do not know how to do it
I want to follow a proven process from someone that has already done it
I want to get there faster

Commitment:

When are you wanting to fix this? If the answer is now; how committed are you to making that happen? Will you do the work? Will you take action? Will you show leadership?

The fact is, it is never a good time, it is never a good time to start a new program, and it is never a good time to fix a major problem. And even if you think a later time is a good time, you know something will come up. Life will keep happening. If you truly want to solve this problem, would you agree you have to commit to solving it even when it is not the perfect time?

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However, if you are wanting to solve your problem, this Toolkit can make that happen.

Which would you like to do?

Our area of expertise is helping professionals to get the results they want so they can lead and get ahead. And we do that by pouring our experience, advise and knowledge in this Toolkit. Now, this may not be for you, but we let you decide if it sounds like a good fit so far.

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Service Delivery Model Toolkit