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Service-dominant logic Second Edition

Service-dominant logic Second Edition

$359.00
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Paperback: 126 pages. FREE delivery.
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What does the Service-dominant logic Second Edition include?

The Service-dominant logic Second Edition includes 700 case‑based assessment questions, a scoring rubric with industry benchmarks, a gap‑analysis worksheet, an action‑priority matrix, an executive briefing template, and a step‑by‑step implementation roadmap, all delivered as instant digital files in PDF, Word and Excel formats.

Service-dominant logic Second Edition is the antidote to the strategic blind‑spot that leaves many organisations stuck in product‑centric thinking, risking lost contracts, competitive disadvantage and costly transformation delays. If you continue to assess value only through outputs, you will miss the co‑creation opportunities that drive sustainable revenue and you may face failed audits of service‑level commitments. This self‑assessment toolkit resolves those risks by giving you a proven framework to evaluate, prioritise and embed service‑dominant thinking across every business unit.

What You Receive

  • 700 case‑based assessment questions, grouped into seven maturity domains (process design, capability mapping, ecosystem integration, value co‑creation, measurement, governance, and continuous improvement); each question is designed for a 5‑minute completion time.
  • Scoring rubric and benchmark tables in Excel format, enabling you to compare your scores against industry‑standard maturity levels.
  • Gap‑analysis worksheet (Word) that automatically highlights high‑impact improvement areas based on your responses.
  • Action‑priority matrix (Excel) that ranks remediation opportunities by strategic value and implementation effort.
  • Executive briefing template (PowerPoint) for presenting assessment outcomes to senior leadership.
  • Step‑by‑step implementation roadmap (PDF) that outlines the next‑phase activities, role assignments and timeline milestones.
  • Instant digital download package containing all files in PDF, Word, and Excel formats, ready for immediate deployment.

How This Helps You

By completing the 700‑question self‑assessment you will pinpoint service‑logic gaps in under two hours, allowing you to prioritise high‑impact opportunities with confidence. The scoring rubric translates raw answers into a clear maturity rating, so you can demonstrate progress to stakeholders and avoid the risk of audit findings that flag inadequate service governance. The gap‑analysis worksheet and priority matrix give you a concrete remediation plan, reducing wasted spend on low‑value initiatives and accelerating time‑to‑value for service‑driven projects. Ultimately, you gain a strategic roadmap that aligns people, technology and processes, protecting your organisation from lost market share and ensuring you stay ahead of emerging service‑innovation trends.

Who Is This For?

  • Compliance managers and risk officers responsible for service‑level agreements and audit readiness.
  • Chief strategy officers, senior executives and business unit leaders seeking to embed a service‑dominant mindset.
  • Consultants and change agents tasked with guiding organisations through service‑centric transformation.
  • Innovation leads and product managers who need to shift from output‑focus to value‑co‑creation.

Choose the smart professional route: download Service-dominant logic Second Edition today, run the assessment, and turn strategic uncertainty into measurable, actionable insight that drives performance, innovation and competitive advantage.

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