Skip to main content
Value-Added Services A Clear and Concise Reference

Value-Added Services A Clear and Concise Reference

$359.00
Availability:
Paperback: 280 pages. FREE delivery.
Adding to cart… The item has been added

What does the Value-Added Services A Clear and Concise Reference include?

The product includes approximately 60 files (PDF, XLSX and Word), organised into a Platinum Tier section with a master playbook, adoption roadmap, implementation template, anti-pattern catalogue, outcomes dashboard and incident response runbook, plus dedicated sections for getting started, self-assessment, requirements, models, processes, performance, governance, sustainment, advanced topics and quick reference cards. All files are delivered by email within 24 business hours for immediate use.

Are you watching revenue stall and customers drift because you have no repeatable framework for Value-Added Services? Without a structured approach you risk failed audits, lost contracts, and a competitive disadvantage that erodes market share. The Value-Added Services A Clear and Concise Reference instantly gives you a complete playbook to design, launch and optimise high-impact services, so the alternative - continuing without a clear roadmap - becomes the real business risk.

What You Receive

  • ~60 buyer-ready files delivered by email within 24 business hours - a mixed collection of PDF guides, XLSX spreadsheets, and Word templates that you can open and use immediately.
  • 00_Platinum_Tier centrepiece files:
    • Master Operations Playbook (PDF) - the single source of truth for your Value-Added Services programme.
    • 90-Day Adoption Roadmap (XLSX) - step-by-step schedule to move from planning to execution.
    • Implementation Template (PDF) - ready-to-fill structure for roles, milestones and success metrics.
    • Anti-Pattern Catalogue (XLSX) - common pitfalls and mitigation actions.
    • Outcomes Dashboard (XLSX) - live visualisation of KPIs and maturity growth.
    • Incident Response Runbook (PDF) - rapid response procedures for service disruptions.
  • 01_Getting_Started guide (PDF) - quick-start instructions to configure the playbook on day 1.
  • 02_Self-Assessment and Diagnostics (PDF/XLSX) - maturity assessments, diagnostic matrices and gap-analysis worksheets covering Strategy, Customer Experience, Service Innovation, Operational Enablement, Technology Integration, Performance Measurement and Organisational Capability.
  • 03_Requirements and Goal-Setting (PDF/XLSX) - goal-setting templates, stakeholder-mapping sheets and success-criteria checklists.
  • 04_Models and Frameworks (PDF/XLSX) - ISO, ITIL and Service-Dominant Logic comparison matrices and decision tools.
  • 06_Processes and Execution (13-17 files, PDF/XLSX) - detailed implementation playbooks, RACI templates, interview scripts and execution worksheets.
  • 07_Performance and KPIs (XLSX) - measurement dashboards to track adoption, revenue uplift and service quality.
  • 08_Quality and Governance (PDF/XLSX) - audit-prep checklists, policy templates and oversight tools.
  • 09_Sustainment and Improvement (PDF/XLSX) - continuous-improvement frameworks and review cycles.
  • 10_Advanced Topics (PDF) - case archives and scenario libraries for senior leadership planning.
  • 11_Reference and Quick Cards (PDF) - at-a-glance cheat sheets for daily use.
  • README.md and CUSTOMER_EMAIL.txt - onboarding note that explains how to access and use every file.

How This Helps You

  • Rapidly identify service gaps with 427 self-assessment questions, reducing the time to a clear gap analysis from weeks to hours.
  • Visualise maturity growth on the Outcomes Dashboard, enabling data-driven prioritisation of high-impact initiatives and avoiding costly mis-spends.
  • Deploy 28 customisable Excel worksheets for scoring and benchmarking, so you can track progress month-over-month and demonstrate ROI to senior leadership.
  • Follow the Master Operations Playbook to standardise service delivery, cutting operational inefficiency by up to 30 %.
  • Use the anti-pattern catalogue to pre-empt common failures, protecting your organisation from service-related breaches and regulatory penalties.
  • Leverage policy and process templates to accelerate rollout, shortening time-to-market and securing competitive advantage before rivals catch up.

Who Is This For?

  • Service-Product Managers responsible for designing and launching new value-added offerings.
  • Customer Experience Directors who need a repeatable framework to embed service innovation into the CX journey.
  • Operations Leaders tasked with aligning processes, technology and performance measurement across service lines.
  • Strategic Planning Executives who must present clear, data-backed business cases for service expansion to the board.
  • Innovation Programme Leads who require structured diagnostics and implementation roadmaps to drive organisational capability.

Choose the Value-Added Services A Clear and Concise Reference today and give your organisation the proven, turnkey system it needs to turn service ideas into revenue-generating realities. Your competitors are already building better services - make sure you’re not left behind.

!